Tag: Skills

Verbal Communication used in Business, IT Training and Consulting – Exforsys, business communication skills.#Business

Business communication skills

What is Verbal Communication?

Verbal communication can be defined as communicating your thoughts through words. Such thoughts may be ideas, opinions, directions, dissatisfaction, objections, your emotions and pleasures.

For example, whenever you conduct a meeting, have a conversation over the phone, talk to a friend, or any other form of conversation that you perform with others using words. In this article you will learn how to acquire better verbal communication.

The Importance of Good Verbal Communication

Why is good verbal communication so important?

When it comes to business, verbal communication is very important for the reason being that you are dealing with a variety of people through out the day. In some cases you may deal with people who have different culture, ages and with different levels of experience.

Now take for example the way you converse with a family member or friend around your same age, you interact with them with a lot of confidence, there is without doubt that verbal communication is expressed with much ease, and perhaps you may speak differently from the way you speak with a person related to business.

Imagine if you expressed yourself the same way with a customer who has different culture, is much older than you and have many years of experience in his field. Most likely your thoughts will be difficult to express. Thus it is necessary to have proper skill when using verbal communication while dealing with different people.

How to acquire better verbal communication

First of all you need to be aware of the fact that you must be flexible with people depending on the circumstances. Let us say you are presenting a speech in front of an audience at work, and you express your thoughts using business vocabulary. Now what if your audience where to be unfamiliar with the terms you are using, it is without question you will notice the audience lose focused attention to what you are saying , so then you must be flexible and change the way you are expressing your thoughts by using words that are more comprehendible to the audience.

It is suggested to build skills by attending a college course related to business communication. When you are attending the class you will then be forced to communicate more organized. Try to use the opportunity to overcome the fear of talking to a big crowd and a stranger while you are in class.

Besides attending a class that teaches business communication, you may also want to consider working in a job-field that involves working with strangers, such job can be a form of practice to gain confidence in yourself and help reduce shyness and intimidation.

Another form of practice can be talking to older relatives and friends, about a topic that involves expressing emotions and strong opinions or a discussion that may concern experiences. Such communication helps you to accumulate skills to express yourself in a more formal and proper manner.

When practicing with your relatives or friends it is important for you to back up your opinions or statements with facts. In order to have references about your subject it is suggested to read and study about it. Like for example, if you where to discuss the issue that we are all facing today such as the world s economy for instance, then you may obtain the facts from the news paper, the news, Internet, and you can even get it from books.

You always want to support your opinions with facts since it makes verbal communication much easier to express when it comes to expressing an idea. Such suggestions if applied may result to improve your verbal communication.

What You Need to Do?

Now that you know how to acquire better verbal communication it will even be of better help to improve your verbal communication skills if you applied the following techniques

Listen, you must learn to listen well, since verbal communication is considered 25% speaking and 75% listening. In order to have good verbal communication, listening is certainly key to such success.

Speaking properly should definitely be applied when it comes to good verbal communication, not only because you want people to listen to your thoughts, but for the reason that you want people to understand you.

How do I listen in verbal communication?

When you are listening, you will want to consider using these helpful tips. First, you may want to start off with good eye contact, look at the person not at something else, this shows you are really listening.

Not only do you want to listen to the person but try to feel and fully understand the words. You also prove you where listening by restating what the person said, you can start by mentioning,

Use the phrase, What I understood is , once in a while, when you want to ask the person to clarify what he already mentioned. Finally if you feel you have to express your opinion do so but after the person is finished talking.

It is very common for people to be misunderstood, and it can be blamed for the reason that many people don t speak properly. Unfortunately, due to poor communication skills, a person can offend someone and the results can be dramatic, your words can simply be held against for, for the rest of your life.

Though the results of not speaking properly can be drastic, speaking well can still be achieved. First tip you should consider is being careful when you speak, try to be as clear as possible and avoid blurting out expressions without thinking through it.

How many times have someone said something they regret because they simply reacted with their mouths when they saw the opportunity to speak. This could have been prevented if the person would of been careful and thought about things thoroughly before reacting immediately.

Remember the term, Think before you Speak , this term probably brings you to a memory in your childhood, even so it is still very wise to apply it, to avoid saying something you may later regret.


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How to Improve English Communication Skills (with Pictures), business communication skills.#Business #communication #skills


How to Improve English Communication Skills

In today’s day and age, having solid English skills is a must. It’s becoming the language of the world and all of us gotta keep up. But if you’ve been learning for a while and don’t find yourself really communicating with ease, how do you get around the learning slump? You’ll need a bit of ingenuity and dedication, but luckily it’s easier now more than ever. You ready to get started right now?

Steps Edit

How can you practice English at home?

Take your best guess, or read below to learn the answer.

Part One of Three:

Improving Your Speaking Edit

Business communication skills

Business communication skills

Business communication skills

Business communication skills

Business communication skills

Business communication skills

Business communication skills


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International Business Etiquette and Manners for Global Travelers – Understanding cultural diversity, cross cultural

The Web’s leading resource for

Business communication skills

Click on the country you want more information about

Welcome to your information source for international business etiquette, manners, and cross cultural communication. As global business continues to expand and bring everyone closer, the critical element of a successful business outcome may be the appreciation and respect for regional, country, and cultural differences – known as cultural diversity and requiring good intercultural communication. In these pages you will find a wealth of information and resources on international business etiquette and manners to utilize during your international travels and overseas assignments. In fact, you may want to print a copy to review during your next international flight.

Business communication skills Etiquette, manners, and cross cultural, or intercultural communication have become critical elements required for all International and Global Business executives, managers, and employees. As international, multinational, transnational, multi domestic, and global business continues to expand and bring people closer, the most important element of successful business outcomes may be the appreciation and respect for regional, country, and cultural differences – known as cultural diversity.

Business communication skillsLearning the skills of proper etiquette, manners, and intercultural communication contained in these pages of the International Business Etiquette and Manners website will give you a wealth of information and resources that you can immediately apply during your international business travels and overseas assignments. In fact, you may want to print a copy to review during your next international flight.

Business communication skills This Site is recommended and used by college professors to teach their business school students the importance of understanding the uniqueness of cultures around the world and how to apply the skills of proper business etiquette and manners to become more successful. Geert Hofstede’s work on cultural dimensions has been integrated into each Country’s page to help students better understand underlying cultural differences.

Each Country’s page on this Site has the following format:

Business communication skillsBrief description of the country’s population, cultural heritage, language, and religion.

Business communication skillsSpecial or unique notes, thoughts, or comments about the country

Business communication skillsHaving insight into the cultural dynamics of a country can be very helpful to understand why people act the way they do, and the appropriate way you should act while in that country. To assist with this understanding, each country page contains a Geert Hofstede Analysis. Geert Hofstede developed a model that identifies four primary dimensions to differentiate cultures. Explanation of Geert Hofstede Dimensions and see Hofstede Scores

Business communication skillsHighlights the religious diversification within the country

Business communication skillsHighlights business etiquette do’s and don’ts involving Dress, Clothing, Body Language, and Gestures

Business communication skillsHighlights business etiquette do’s and don’ts involving Dining, Gifts, Meetings, and General behavioral guidelines

Business communication skillsHighlights business etiquette do’s and don’ts involving Greetings, Introductions, and Conversational guidelines

Business communication skillsA guide is located at the bottom of each Country’s Page listing Websites and reading materials applicable to that Country.


Tags : , ,

Improving Business Communication Skills #incorporate #a #business


#business communication skills

#

Business Development Starting a Business Business Organization and Structure

Improving Business Communication Skills

File C5-116
Updated October, 2014

Good relations among members of a business are critical for success. Good communication skills are an important element for the development of good relationships. Poor communications starve a relationship while good communications nourish it. This is true regardless of whether you are a member of a committee looking at starting a business or a member of a team operating a business. So, improving communication skills is important for success. But this doesn t just happen. Both the receiver and the sender must work at developing verbal and listening skills.

Business Discussions

Do not allow ridicule, punishment or lecturing in business discussions. Encourage listening, understanding, finding alternatives, commitment to action, and support for one another. Listen not only to what the other person is saying, but also to what he/she is feeling. Being respectful of all team members is important at all times.

Attack, Counterattack, Withdraw
When we are under pressure we become frustrated and may verbally attack the behavior of someone we work with. The other person feels hurt by our comments and counterattacks. This system of attack and counterattack continues until someone withdraws from the conversation.

Instead of counterattacking, the other person may hold their feelings and the situation will not escalate. However, the other person will harbor these feelings and the emotions may be vented later.

Sharing our Feelings
Instead of attacking and judging the other person s behavior, we could have shared our feelings about our frustrations. This will tend to bring us together rather than drive us apart.

Making Judgments vs. Sharing Emotions

Judgments and emotions are different. Judgmental statements are I am right, you are wrong. Statements of emotions are I am angry, I am afraid and I am worried. Judgments are often the result of how we feel. It is often an expression of our feelings.

Judgments are much more likely to be heard as criticisms than are feelings. If I say, You are wrong, you are likely to feel criticized and attacked. As soon as we feel criticized, it is hard to hear anything else that is said. Our mind is consumed by the criticism.

However, if I say, I am angry, you are less likely to feel attacked. This is because expressions of emotion (how we feel) are true statements. If I say that you are wrong, you will probably disagree. But if I say that I am angry, no one can argue.

Although expressing our feelings seems to make us vulnerable, they really make us safer. If we make a judgment and attack the other person, we are isolating them and inviting them to counterattack. However, if we share how we feel, we are exposing ourselves to the other person. This makes it easier for the other person to respond in kind. Both people feel safer.

Ideas versus Feelings
Communicating ideas brings our minds together. But communicating emotions brings us together as individuals It is assumed that we should share ideas but keep our feelings to ourselves. This is part of the culture of rural communities. However, emotions are very powerful and cannot be ignored. Feelings are more important than ideas at influencing our behavior and decisions.

Keys to Effective Communication

Below are keys to effective communications. But just reading these points will not improve your communication skills. You must practice them. Practice them until they become habits.

  • Give your attention – When someone starts to talk to you, stop what you are doing and thinking. Face the person and devote your whole attention to what and how it is being said.
  • Listen, not just hear – One of the keys to good communication is the willingness to listen for meaning in what the other person says and not just for the words. Watch facial expressions and body language.
  • Don’t let your mind wander – While the person is talking, do not think about your answer or response. Listen until the person is finished, then decide what you are going to say.
  • Check for accuracy – When the person is finished talking, paraphrase back to the person what was said to you. If you heard right, then respond to that statement or question.
  • Be aware of other’s needs – You need to be aware of the needs of the other business associates. Each person has different needs that should be considered and respected. Although each of us has differing needs, all of us have a need for trust, responsibility, praise, security, sense of belonging, and recognition.
  • Ask, don’t tell – demonstrate equality – Do this by asking for advice or asking a person to do something. This shows you respect the other person as a peer or equal. Telling often implies a superior/subordinate relationship, such as boss vs. employee.
  • Keep an open mind – Do not criticize, pass judgment, or preach. It is extremely important to learn to make objective evaluations about ideas, people, and situations. You are making a value judgment when you attach your values, beliefs, or needs to an appraisal.
  • Offer advice, don’t give advice – Learn to offer in-sights, advice, and expertise without being forceful. It is wrong to say this is how you should handle it or this is what you should do. It is better to say what do you think about this way, or I suggest we. However, sometimes it is not appropriate to even soft-pedal advice. You should offer it only if asked for.
  • Develop trust – Trust is the product of open and honest communications. So it is important that good communication channels exist. Also, trust is an essential ingredient of teamwork. If trust exists among business associates, teamwork and cooperation are much easier to achieve.
  • Create feelings of equity – People share a sense of equality if all parties are informed, trust exists, and work is based on cooperation. For business ventures to succeed, all the parties must feel that they are equals. If one party feels left out or feels like a subordinate, success becomes less likely.
  • Develop comfortable relations – Tension and stress are normal in any relationship. However, the level of tension and stress can be reduced in businesses that develop teamwork and trust through open and honest communication.
  • Become genuinely interested in others – All of us have a need to feel important and be understood. One of the ways we feel important is if others are interested in us. So talk in terms of the other persons interests and try to understand another point of view. If we expect others to understand us, we must first understand them.
  • Motivate others – There are several ways to motivate people. Both negative and positive reinforcement are effective. But in the long run, negative reinforcement like criticism or punishment often creates a desire for revenge. Too often we think of positive reinforcement as receiving more income, but other positive reinforcements that require little effort are praise, trust, interest, and recognition.
  • Keep a sense of humor – Laugh at the goofy things that happen. Laugh off little annoyances. Smile at every opportunity. Seeing the humor in a situation can often defuse it.

Tags : , , ,

Improving Business Communication Skills #new #business #grants


#business communication skills

#

Business Development Starting a Business Business Organization and Structure

Improving Business Communication Skills

File C5-116
Updated October, 2014

Good relations among members of a business are critical for success. Good communication skills are an important element for the development of good relationships. Poor communications starve a relationship while good communications nourish it. This is true regardless of whether you are a member of a committee looking at starting a business or a member of a team operating a business. So, improving communication skills is important for success. But this doesn t just happen. Both the receiver and the sender must work at developing verbal and listening skills.

Business Discussions

Do not allow ridicule, punishment or lecturing in business discussions. Encourage listening, understanding, finding alternatives, commitment to action, and support for one another. Listen not only to what the other person is saying, but also to what he/she is feeling. Being respectful of all team members is important at all times.

Attack, Counterattack, Withdraw
When we are under pressure we become frustrated and may verbally attack the behavior of someone we work with. The other person feels hurt by our comments and counterattacks. This system of attack and counterattack continues until someone withdraws from the conversation.

Instead of counterattacking, the other person may hold their feelings and the situation will not escalate. However, the other person will harbor these feelings and the emotions may be vented later.

Sharing our Feelings
Instead of attacking and judging the other person s behavior, we could have shared our feelings about our frustrations. This will tend to bring us together rather than drive us apart.

Making Judgments vs. Sharing Emotions

Judgments and emotions are different. Judgmental statements are I am right, you are wrong. Statements of emotions are I am angry, I am afraid and I am worried. Judgments are often the result of how we feel. It is often an expression of our feelings.

Judgments are much more likely to be heard as criticisms than are feelings. If I say, You are wrong, you are likely to feel criticized and attacked. As soon as we feel criticized, it is hard to hear anything else that is said. Our mind is consumed by the criticism.

However, if I say, I am angry, you are less likely to feel attacked. This is because expressions of emotion (how we feel) are true statements. If I say that you are wrong, you will probably disagree. But if I say that I am angry, no one can argue.

Although expressing our feelings seems to make us vulnerable, they really make us safer. If we make a judgment and attack the other person, we are isolating them and inviting them to counterattack. However, if we share how we feel, we are exposing ourselves to the other person. This makes it easier for the other person to respond in kind. Both people feel safer.

Ideas versus Feelings
Communicating ideas brings our minds together. But communicating emotions brings us together as individuals It is assumed that we should share ideas but keep our feelings to ourselves. This is part of the culture of rural communities. However, emotions are very powerful and cannot be ignored. Feelings are more important than ideas at influencing our behavior and decisions.

Keys to Effective Communication

Below are keys to effective communications. But just reading these points will not improve your communication skills. You must practice them. Practice them until they become habits.

  • Give your attention – When someone starts to talk to you, stop what you are doing and thinking. Face the person and devote your whole attention to what and how it is being said.
  • Listen, not just hear – One of the keys to good communication is the willingness to listen for meaning in what the other person says and not just for the words. Watch facial expressions and body language.
  • Don’t let your mind wander – While the person is talking, do not think about your answer or response. Listen until the person is finished, then decide what you are going to say.
  • Check for accuracy – When the person is finished talking, paraphrase back to the person what was said to you. If you heard right, then respond to that statement or question.
  • Be aware of other’s needs – You need to be aware of the needs of the other business associates. Each person has different needs that should be considered and respected. Although each of us has differing needs, all of us have a need for trust, responsibility, praise, security, sense of belonging, and recognition.
  • Ask, don’t tell – demonstrate equality – Do this by asking for advice or asking a person to do something. This shows you respect the other person as a peer or equal. Telling often implies a superior/subordinate relationship, such as boss vs. employee.
  • Keep an open mind – Do not criticize, pass judgment, or preach. It is extremely important to learn to make objective evaluations about ideas, people, and situations. You are making a value judgment when you attach your values, beliefs, or needs to an appraisal.
  • Offer advice, don’t give advice – Learn to offer in-sights, advice, and expertise without being forceful. It is wrong to say this is how you should handle it or this is what you should do. It is better to say what do you think about this way, or I suggest we. However, sometimes it is not appropriate to even soft-pedal advice. You should offer it only if asked for.
  • Develop trust – Trust is the product of open and honest communications. So it is important that good communication channels exist. Also, trust is an essential ingredient of teamwork. If trust exists among business associates, teamwork and cooperation are much easier to achieve.
  • Create feelings of equity – People share a sense of equality if all parties are informed, trust exists, and work is based on cooperation. For business ventures to succeed, all the parties must feel that they are equals. If one party feels left out or feels like a subordinate, success becomes less likely.
  • Develop comfortable relations – Tension and stress are normal in any relationship. However, the level of tension and stress can be reduced in businesses that develop teamwork and trust through open and honest communication.
  • Become genuinely interested in others – All of us have a need to feel important and be understood. One of the ways we feel important is if others are interested in us. So talk in terms of the other persons interests and try to understand another point of view. If we expect others to understand us, we must first understand them.
  • Motivate others – There are several ways to motivate people. Both negative and positive reinforcement are effective. But in the long run, negative reinforcement like criticism or punishment often creates a desire for revenge. Too often we think of positive reinforcement as receiving more income, but other positive reinforcements that require little effort are praise, trust, interest, and recognition.
  • Keep a sense of humor – Laugh at the goofy things that happen. Laugh off little annoyances. Smile at every opportunity. Seeing the humor in a situation can often defuse it.

Tags : , , ,

Free Diploma in Business Communication Skills #cool #business #cards


#business communication skills

#

Diploma in Business Communication Skills

Study at your own pace!!

Course Description

The free online course Diploma in Business Communication Skills will help you develop effective communication skills for the workplace, from enhancing your professional writing techniques to improving your interpersonal and presentation skills. Good communication skills are an important element for a business or organisation to function effectively, and for the development of good relationships between work colleagues within a business and with clients and customers outside a business. The course first introduces the principles of written communication. You will learn that preparation is key for successful writing and will allow you express your thoughts in a clear, concise and efficient manner. You will learn about writing styles, how to use a planning checklist for business writing, and which writing style is most appropriate for business communication. Next, the course covers the key communication skills needed for successful team meetings. You will learn about the importance of the purpose statement and agenda for the meeting. The course also covers the communication skills needed to manage a meeting once it is in progress. You will learn how to transition from one topic to the next, how to help team members contribute positively at the meeting and how to bring the meeting to a successful conclusion. The course then shows you how to plan and develop effective presentations. You will learn how to assess the expectations of your audience and engage with them effectively. You will also learn how to overcome nervousness and become more confident when speaking in public. Finally, the course introduces you to the concept of cross-cultural communication and its importance in the modern globalized workplace. It then describes strategies for identifying both similar and divergent cultural characteristics across different cultures, and why they play an important role in effective cross-cultural communication. This free Diploma course will be of great interest to all business professionals who want to improve their communication skills, and to any learner who is about to enter the world of business and wants to develop an engaging and responsive communication style.

CERTIFICATION

To qualify for your official ALISON Diploma, Certificate or PDF you must study and complete all modules and score 80% or more in each of the course assessments. A link to purchase your Diploma certificate will then appear under the My Certificates heading of your My Account page.

LEARNING OUTCOMES

Having completed this course you will be able to:
– List and describe the rules that govern written language;
– Describe the planning process and essential elements of a business document;
– Describe how to prepare for and conduct business meetings;
– Define teamwork and explain how to overcome various challenges to group success;
– Describe the steps in the process of planning a presentation;
– Overcome common obstacles in public speaking;
– Define and discuss how to facilitate intercultural communication;
– Describe how to prepare for an international assignment and effective strategies for living and working abroad.



Tags : , , , , ,

Improving Business Communication Skills #business


#business communication skills

#

Business Development Starting a Business Business Organization and Structure

Improving Business Communication Skills

File C5-116
Updated October, 2014

Good relations among members of a business are critical for success. Good communication skills are an important element for the development of good relationships. Poor communications starve a relationship while good communications nourish it. This is true regardless of whether you are a member of a committee looking at starting a business or a member of a team operating a business. So, improving communication skills is important for success. But this doesn t just happen. Both the receiver and the sender must work at developing verbal and listening skills.

Business Discussions

Do not allow ridicule, punishment or lecturing in business discussions. Encourage listening, understanding, finding alternatives, commitment to action, and support for one another. Listen not only to what the other person is saying, but also to what he/she is feeling. Being respectful of all team members is important at all times.

Attack, Counterattack, Withdraw
When we are under pressure we become frustrated and may verbally attack the behavior of someone we work with. The other person feels hurt by our comments and counterattacks. This system of attack and counterattack continues until someone withdraws from the conversation.

Instead of counterattacking, the other person may hold their feelings and the situation will not escalate. However, the other person will harbor these feelings and the emotions may be vented later.

Sharing our Feelings
Instead of attacking and judging the other person s behavior, we could have shared our feelings about our frustrations. This will tend to bring us together rather than drive us apart.

Making Judgments vs. Sharing Emotions

Judgments and emotions are different. Judgmental statements are I am right, you are wrong. Statements of emotions are I am angry, I am afraid and I am worried. Judgments are often the result of how we feel. It is often an expression of our feelings.

Judgments are much more likely to be heard as criticisms than are feelings. If I say, You are wrong, you are likely to feel criticized and attacked. As soon as we feel criticized, it is hard to hear anything else that is said. Our mind is consumed by the criticism.

However, if I say, I am angry, you are less likely to feel attacked. This is because expressions of emotion (how we feel) are true statements. If I say that you are wrong, you will probably disagree. But if I say that I am angry, no one can argue.

Although expressing our feelings seems to make us vulnerable, they really make us safer. If we make a judgment and attack the other person, we are isolating them and inviting them to counterattack. However, if we share how we feel, we are exposing ourselves to the other person. This makes it easier for the other person to respond in kind. Both people feel safer.

Ideas versus Feelings
Communicating ideas brings our minds together. But communicating emotions brings us together as individuals It is assumed that we should share ideas but keep our feelings to ourselves. This is part of the culture of rural communities. However, emotions are very powerful and cannot be ignored. Feelings are more important than ideas at influencing our behavior and decisions.

Keys to Effective Communication

Below are keys to effective communications. But just reading these points will not improve your communication skills. You must practice them. Practice them until they become habits.

  • Give your attention – When someone starts to talk to you, stop what you are doing and thinking. Face the person and devote your whole attention to what and how it is being said.
  • Listen, not just hear – One of the keys to good communication is the willingness to listen for meaning in what the other person says and not just for the words. Watch facial expressions and body language.
  • Don’t let your mind wander – While the person is talking, do not think about your answer or response. Listen until the person is finished, then decide what you are going to say.
  • Check for accuracy – When the person is finished talking, paraphrase back to the person what was said to you. If you heard right, then respond to that statement or question.
  • Be aware of other’s needs – You need to be aware of the needs of the other business associates. Each person has different needs that should be considered and respected. Although each of us has differing needs, all of us have a need for trust, responsibility, praise, security, sense of belonging, and recognition.
  • Ask, don’t tell – demonstrate equality – Do this by asking for advice or asking a person to do something. This shows you respect the other person as a peer or equal. Telling often implies a superior/subordinate relationship, such as boss vs. employee.
  • Keep an open mind – Do not criticize, pass judgment, or preach. It is extremely important to learn to make objective evaluations about ideas, people, and situations. You are making a value judgment when you attach your values, beliefs, or needs to an appraisal.
  • Offer advice, don’t give advice – Learn to offer in-sights, advice, and expertise without being forceful. It is wrong to say this is how you should handle it or this is what you should do. It is better to say what do you think about this way, or I suggest we. However, sometimes it is not appropriate to even soft-pedal advice. You should offer it only if asked for.
  • Develop trust – Trust is the product of open and honest communications. So it is important that good communication channels exist. Also, trust is an essential ingredient of teamwork. If trust exists among business associates, teamwork and cooperation are much easier to achieve.
  • Create feelings of equity – People share a sense of equality if all parties are informed, trust exists, and work is based on cooperation. For business ventures to succeed, all the parties must feel that they are equals. If one party feels left out or feels like a subordinate, success becomes less likely.
  • Develop comfortable relations – Tension and stress are normal in any relationship. However, the level of tension and stress can be reduced in businesses that develop teamwork and trust through open and honest communication.
  • Become genuinely interested in others – All of us have a need to feel important and be understood. One of the ways we feel important is if others are interested in us. So talk in terms of the other persons interests and try to understand another point of view. If we expect others to understand us, we must first understand them.
  • Motivate others – There are several ways to motivate people. Both negative and positive reinforcement are effective. But in the long run, negative reinforcement like criticism or punishment often creates a desire for revenge. Too often we think of positive reinforcement as receiving more income, but other positive reinforcements that require little effort are praise, trust, interest, and recognition.
  • Keep a sense of humor – Laugh at the goofy things that happen. Laugh off little annoyances. Smile at every opportunity. Seeing the humor in a situation can often defuse it.

Tags : , , ,

Free Diploma in Business Communication Skills #small #business #services


#business communication skills

#

Diploma in Business Communication Skills

Study at your own pace!!

Course Description

The free online course Diploma in Business Communication Skills will help you develop effective communication skills for the workplace, from enhancing your professional writing techniques to improving your interpersonal and presentation skills. Good communication skills are an important element for a business or organisation to function effectively, and for the development of good relationships between work colleagues within a business and with clients and customers outside a business. The course first introduces the principles of written communication. You will learn that preparation is key for successful writing and will allow you express your thoughts in a clear, concise and efficient manner. You will learn about writing styles, how to use a planning checklist for business writing, and which writing style is most appropriate for business communication. Next, the course covers the key communication skills needed for successful team meetings. You will learn about the importance of the purpose statement and agenda for the meeting. The course also covers the communication skills needed to manage a meeting once it is in progress. You will learn how to transition from one topic to the next, how to help team members contribute positively at the meeting and how to bring the meeting to a successful conclusion. The course then shows you how to plan and develop effective presentations. You will learn how to assess the expectations of your audience and engage with them effectively. You will also learn how to overcome nervousness and become more confident when speaking in public. Finally, the course introduces you to the concept of cross-cultural communication and its importance in the modern globalized workplace. It then describes strategies for identifying both similar and divergent cultural characteristics across different cultures, and why they play an important role in effective cross-cultural communication. This free Diploma course will be of great interest to all business professionals who want to improve their communication skills, and to any learner who is about to enter the world of business and wants to develop an engaging and responsive communication style.

CERTIFICATION

To qualify for your official ALISON Diploma, Certificate or PDF you must study and complete all modules and score 80% or more in each of the course assessments. A link to purchase your Diploma certificate will then appear under the My Certificates heading of your My Account page.

LEARNING OUTCOMES

Having completed this course you will be able to:
– List and describe the rules that govern written language;
– Describe the planning process and essential elements of a business document;
– Describe how to prepare for and conduct business meetings;
– Define teamwork and explain how to overcome various challenges to group success;
– Describe the steps in the process of planning a presentation;
– Overcome common obstacles in public speaking;
– Define and discuss how to facilitate intercultural communication;
– Describe how to prepare for an international assignment and effective strategies for living and working abroad.



Tags : , , , , ,

Communications Guide: How to Improve Your Communication Skills #new #small #business #loans


#business communication skills

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A Crash Course in Communication Need a quick refresher on effective interpersonal interaction? Two communication experts offer 12 steps to smoother conversations. Lost in Translation Thanks to e-mail, BlackBerrys, and text messaging, the face-to-face encounter is becoming a dying art. Here’s why you should revive it. The Power of Listening How does an old-line manufacturer in a stagnant industry manage to grow 25% a year for 10 years? By taking its employees seriously. Do as I Say: Quick Tips for Masterful Communication Tired of doing all the talking and not having your message get through to your staff? Try these suggestions to improve your leadership communication skills. Just Listen to Yourself Tape yourself to better understand your communications style. Powerful Questions Can Have a Powerful Effect Questions can be one of the most effective communication tools available to us. Do you use questions enough in your day-to-day interactions? When Do You Lie? Strategies For More Authentic, Respectful Communication Lies come in all shapes, sizes and colors. (Ever heard of flat-out, teensy or white lies?) This article focuses on when it’s appropriate, if at all, to lie. 10 Tips for Communicating Change Transition is inevitable, but exactly what you say and how you say it can make a major impact on how change is handled in your company. How to Motivate Employees Kevin Plank, founder of Under Armour, says it is vital to maintain regular face-to-face communication with employees even as a company expands. The 4-1-1 On Constructive Criticism Being critical is easy, and offering criticism seems easier still. Yet constructive criticism – – the more refined and effective brand of critical feedback – – is like an art. Lost in the Translation Tips on communicating with employees who don’t speak English.
How to Say You’re Sorry Apologizing is part of doing business. But do it wrong, and you’ll really be sorry. Tips on Becoming a Good Conversationalist In this excerpt from How to Work a Room: The Ultimate Guide to Savvy Socializing in Person and Online learn tips for becoming a talk target — someone with whom it is easy to make conversation.
10 Tips for Successful Networking Keith Ferrazzi needs two PalmPilots to keep track of all his contacts, people like Bill Clinton and Michael Milken. But there’s far more to cracking the inner circle of the power elite than just taking names.

Powerful Presentations Small-business columnist Rhonda Abrams shares nine strategies for giving powerful presentations. Reinventing the PowerPoint New tech tools to liven your tired old PowerPoint presentations–and give your online marketing efforts a boost. Perfecting Your Pitch Check out these tips from entrepreneurs and business experts on creating pitches that can help you raise capital. More Power Than Point PowerPoint (or “presentation software”) has become the lingua franca of American business. It’s also become the problem with American business. Best of the Net: Power Brokers When it comes to presentation software, most users agree there’s one clear standard. We’ve found some Web-based resources to help you make your point. Captivate Audiences with Powerful Presentations Do you want your speeches to pack a punch? Professional speaker and speech consultant Patricia Fripp offers ideas on humor, movement, and vocal techniques. Short and Sweet: Mastering Quick Presentations Called on to make a brief speech? Professional speaker and speech coach Patricia Fripp offers tips for saying what you want, short and sweet. Present Before You Propose Improve your presentation by saving handouts until the end. Finding the Perfect Pitch Watch three rookies gear up for the investor presentation of a lifetime. The Seven Habits of Highly Effective Presenters Entrepreneurs learn pretty quickly that making a verbal pitch to investors is very different from submitting a written business plan. Here are seven good practices gleaned from a venture-capital boot camp. Elements of a Winning Pitch A presentation to potential investors in your business — to family, friends, or angels — should include most of these elements.

Escape From Meeting Hell It’s time for another soul-sapping, oxygen-depriving, time-wasting, mind-numbing company meeting. Or is it? We offer 15 clever solutions to the problems with most meetings. Meetings Go Virtual Web conferencing and other collaboration technologies — tools that help people work with one another through their computers — have become more available and affordable. This is a boon for smaller companies whose only previous collaboration option was to gather workers in a room with coffee, donuts and a whiteboard. Meetings 101: Was That a Good Meeting, or a Bad One? Five simple factors that help ensure every meeting is a good meeting. Tools for Boosting Communication Effectiveness Tips on how to boost the effectiveness of communication in meetings, during change initiatives, and in interviews. Advice on Getting the Most Out of Meetings Keith Lamb shares some advice on getting the most out of your meetings. Cure the Sick-Meeting Ills Ineffective meetings may be wasting time and lowering morale. Two communication experts offer seven strategies for dramatically improving your meetings. How to Manage Meetings More Effectively A look at companies that hold unique meetings for developing products, building camaraderie, generating ideas, and reviewing employees’ needs and achievements.

Writing and Organizing a Winning Speech Public speaker and speech consultant Patricia Fripp suggests following one of two basic outlines for your speech. She also offers speechwriting tips. Polishing and Rehearsing for a Perfect Presentation You’ve written a speech, but there’s still work to do before delivering it. Patricia Fripp gives six suggestions for making sure your speech hits home along with several ideas on effective rehearsing. Deliver a Stellar Speech Powerful presentations happen when you check out the room in advance and work to connect with the audience when talking. Patricia Fripp offers ideas for ensuring that what you say is a smashing success. No More Pre-Speech Jitters From virtual reality therapy to positive visualization, we’ve got relaxation techniques to help offset your fears of public speaking. Free Speech Preparing for a big speech? Resources on the Web can help.

Work through Writer’s Block Need help working through some written projects? Two communication experts offer eight tips for clear and effective writing. Writing Well on the Web Content is king. Here are easy ways to make your website more reader-friendly. Polish Your Prose Poor grammar and punctuation in proposals and reports could cost you business. How to Blog The trick, say experts and longtime bloggers, is restraint. “For marketers, it’s about being more authentic, which is so ironic,” says one analyst.
How to Drive Traffic to Your Company’s Blog Driving traffic to your small business’ corporate blog takes equal parts old-fashioned marketing and contemporary Web tools.

Troubleshooting

Are You Assertive or Aggressive? Assertiveness is the skill that tops the list for success or failure in any workplace situation. Learn how to be more assertive — not aggressive — and apply it to your interactions. Get Your Point Across without Being Rude Is your communication style a little rough around the edges? Here are five techniques for saying what you mean without making enemies in the process. Communicating When People Leave You Speechless Improved communication is a nice idea, but can it work in the real world? Take a look at these real-life business issues and suggestions for better communication that may lead to better business.


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Free Diploma in Business Communication Skills #bad #credit #business #loans


#business communication skills

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Diploma in Business Communication Skills

Study at your own pace!!

Course Description

The free online course Diploma in Business Communication Skills will help you develop effective communication skills for the workplace, from enhancing your professional writing techniques to improving your interpersonal and presentation skills. Good communication skills are an important element for a business or organisation to function effectively, and for the development of good relationships between work colleagues within a business and with clients and customers outside a business. The course first introduces the principles of written communication. You will learn that preparation is key for successful writing and will allow you express your thoughts in a clear, concise and efficient manner. You will learn about writing styles, how to use a planning checklist for business writing, and which writing style is most appropriate for business communication. Next, the course covers the key communication skills needed for successful team meetings. You will learn about the importance of the purpose statement and agenda for the meeting. The course also covers the communication skills needed to manage a meeting once it is in progress. You will learn how to transition from one topic to the next, how to help team members contribute positively at the meeting and how to bring the meeting to a successful conclusion. The course then shows you how to plan and develop effective presentations. You will learn how to assess the expectations of your audience and engage with them effectively. You will also learn how to overcome nervousness and become more confident when speaking in public. Finally, the course introduces you to the concept of cross-cultural communication and its importance in the modern globalized workplace. It then describes strategies for identifying both similar and divergent cultural characteristics across different cultures, and why they play an important role in effective cross-cultural communication. This free Diploma course will be of great interest to all business professionals who want to improve their communication skills, and to any learner who is about to enter the world of business and wants to develop an engaging and responsive communication style.

CERTIFICATION

To qualify for your official ALISON Diploma, Certificate or PDF you must study and complete all modules and score 80% or more in each of the course assessments. A link to purchase your Diploma certificate will then appear under the My Certificates heading of your My Account page.

LEARNING OUTCOMES

Having completed this course you will be able to:
– List and describe the rules that govern written language;
– Describe the planning process and essential elements of a business document;
– Describe how to prepare for and conduct business meetings;
– Define teamwork and explain how to overcome various challenges to group success;
– Describe the steps in the process of planning a presentation;
– Overcome common obstacles in public speaking;
– Define and discuss how to facilitate intercultural communication;
– Describe how to prepare for an international assignment and effective strategies for living and working abroad.



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