Business Phone Service Providers
Vonage Business Solutions
Virtual Office by 8×8
Call us for a free FastStart Consultation: (844) 852-3639
Call us for a free FastStart Consultation: (844) 852-3639
ContactWorld by NewVoiceMedia
Call us for a free FastStart Consultation: (844) 852-3639
XO Hosted PBX
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Market Research Associate
Last Updated: September 22, 2017
Business phone service has transformed dramatically over recent decades so it s critical to know your options if you re thinking about switching providers or replacing your phone system.
Recent changes in carriers offerings have mainly been driven by the evolution of Voice over Internet Protocol (VoIP) technology. VoIP makes it possible to send phone calls over the Internet, as opposed to traditional phone lines.
VoIP service is technically complex, so you ll need to understand the key elements of a solution before you begin evaluating providers. Additionally, there are reasons to explore other types of phone service besides VoIP even though most businesses are now migrating to VoIP service when they need a new system.
We ve written this buyer s guide to familiarize you with the major kinds of business phone service on the market today. Here are the topics we ll explore:
Phone Service Types: POTS, VoIP, Cellular and PRI
The following graphic breaks down the basic types of voice service available in North America:
Voice Service Types
POTS offers one unique advantage over other kinds of voice service: POTS transmits voice information as an analog audio signal using electricity, so POTS lines supply power to both phones and voice service. This means that POTS will keep phones ringing even if the power gets knocked out.
That said, the FCC is currently overseeing the sunset of the traditional copper telephone network. If you re currently using POTS, you need to be aware that copper phone lines will be dead for good in just a few more years.
VoIP is a technology that transmits real-time voice information as data using an Internet connection.
VoIP differs from other digital voice services in that the voice information isn t just digitized, but also transmitted using Internet Protocol (IP). This means you can use broadband Internet access for both voice and data. Other kinds of digital voice service businesses need both Internet and voice service.
VoIP can be used with various types of Internet access, including:
You just need sufficient bandwidth for the calls. Just like streaming video, VoIP demands lots of bandwidth, as calls are streamed in real-time.
Cellular service only supported voice calling at one point, but it now refers to a family of services that also enable wireless data connections to the Internet.
On a smartphone, a voice call can be routed via the cellular carrier, which will rack up per-minute rates. However, the call can also be sent over a long-term evolution (LTE) data connection, so you only pay for the data used by the call no per-minute rates.
This is a variation on VoIP known as Voice over LTE, or VoLTE. (While LTE refers specifically to 4G networks, a 3G or wireless Internet connection can also be used.)
Finally, T1 connections support a whole family of digital voice services:
- Primary Rate Interface (PRI) service is a specialized type of digital voice service that s been available since the 1980s. With PRI, a T1 trunk line is divided into 24 channels, 23 of which can be used for voice calls. The 24th channel is utilized for signalling information like caller ID. While PRI has been in use in enterprise contact centers for decades, the technology has limitations when it comes to scalability. In particular, because only 23 channels are available for voice calls, a business will need to buy a whole new trunk line with another 23 channels for calls in order to handle 24 calls at once. This means that you re essentially paying for unused capacity. VoIP, on the other hand, is much more scalable and affordable in North America. (There are regional cases to be made for using PRI in other countries.)
- Channelized T1 is a T1 trunk divided into 24 channels for voice calls. With channelized T1, there s no separate channel for signalling information as there is with PRI, which means the service can t support essential capabilities, such as caller ID.
- Unchannelized T1 is just that: a trunk line that hasn t been divided into channels. Unchannelized T1 is used for data service, whereas PRI and channelized T1 are used for voice service. An unchannelized T1 connection can support VoIP service.
Pros and Cons of Different Service Types
The table below summarizes the advantages and disadvantages of each service type:
Finding the Right Service Type and Provider for Your Phone System
There are two basic elements of a communications solution: the hardware- or software-based phone system (also known as a Private Branch eXchange or PBX system), and the phone service that allows you to make and receive calls.
Contemporary phone systems can be based on hardware or software deployed at your company, on-premise, or they can be hosted in the cloud.
Some businesses don t even have desk phones just softphone applications installed on laptops that connect via the Internet to a phone system in the service provider s data center.
VoIP-based systems are particularly flexible in this respect.
The table below shows the major phone system types and the voice services they work with. Definitions of each system can be found below the table:
Compare the latest business broadband packages with broadbandchoices 
- You could cut the cost of your business broadband by switching supplier
- Enter your business postcode to see the deals available in your area
- Sort deals by cost, speed, downoad limits and much more.
Is business broadband the same as home broadband?
With the help of our partners broadbandchoices  you can quickly and easily compare the latest business broadband packages.
Need more information?
It’s an easy way to potentially cut your overheads and improve performance by comparing deals according to the factors that matter most to your business – including speed, download limit, costs and supplier.
All you need to do is enter your business’s postcode and tick one of three options to determine whether you want to compare bundled business broadband and phone packages, just business broadband packages, or all the options together.
You’ll then see our best-buy table showing the name of the provider, the speed (up to), usage limits, contract length, the cost of obtaining a static IP address, any one-off costs, and the monthly charge.
If you’re struggling with any of those terms, click the relevant heading at the top of the table for a simple explanation.
Did you know.
- Electrical items such as routers and computers burn a lot of power even in standby mode – turn them off when they’re not in use
Each option will also have a link to the key facts about the particular package – just click on the product name.
When you see an option you like, you can either click through to purchase online or call the number provided to speak to someone.
If you feel that you need more information before making a decision, try our business broadband guides, where you’ll also find the answers to frequently asked questions.
Our guides can help you with the basics – what business broadband is and whether you need it, plus explanations of domain names, web space, email addresses, download capacity, connection speeds and IP addresses.
Learn how to build a business website and find out more about mobile broadband, priority network access and priority customer support, plus antivirus software, spam protection and other security issues.
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Best business mobiles in the UK for 2017: top smartphones for work, TechRadar, best
Best business mobiles in the UK for 2017: top smartphones for work
These days many of us rely on our smartphones for work – these handy mobile devices give us access to our emails, websites and much more, so if you’re looking for the very best smartphones for business use, then you’ve come to the right place.
Here, we’ve listed the top business smartphones, which are also excellent mobile phones in their own right when you’re using them for personal use as well. Apple and Samsung, two of the biggest brands when it comes to smartphones, have now released the latest versions of their flagship devices, and they are so good they’ve made our way into this updated list.
Not so long ago there was only one smartphone firm on the lips of any business IT team when it came to company smartphones: BlackBerry, the Canadian company formerly known as Research in Motion (RIM).
A lot has changed since then and BlackBerry’s fortunes have taken a turn for the worse, leaving the door open for rivals to court the enterprise business, and forcing the phone maker to embrace (or some might say begrudgingly adopt) Android at the core of its new flagship handsets.
The rest of the pack is hot on its heels, if not already overtaking, with Apple, Samsung, OnePlus and others all vying for a piece of the lucrative business smartphone pie.
This is great for any potential business buyer, as you now have a wide choice of mobile smartphones to choose from, allowing you to select the best handsets for your company’s requirements, regardless of its size. However, this can also make choosing the right smartphone more difficult, which is why we’ve put together this list of the very best business smartphones – along with the best deals to get these phones for excellent prices.
In no particular order, here are the top smartphone picks for business use and business users.
Business Phone Systems, VoiP providers, Office Phone Systems, business phone systems.#Business #phone #systems
Business Phone Systems
World-class Telephony Solutions for your Business
COMMUNICATION IS THE LIFE BLOOD OF A BUSINESS
BUSINESS PHONE SYSTEMS
Assessing all the possible business phone systems means carefully evaluating your needs and goals, and determining what is best for the business. It is a great opportunity to address the way you communicate in your business, make efficiencies and decrease running costs.
At Surecom we know what matters to our clients when it comes to choosing their business phone systems VoiP providers:
- Scalability: an office phone system that can grow with your business
- Reliability: a dependable solution that keeps you up and running
- Integration: you dictate how you want to work and what applications you want to use
- Flexibility: a system that can be customised to your exact needs
- Mobility: your workforce are accessible and responsive wherever they are
- Visibility: real-time and historical reporting on your business’s call traffic using PhoneMonitor™ software developed specifically for SMEs using Avaya IP Phone systems
- Affordability: Through our partners, we can help you find a telco plan that optimises usage and reduces communication costs.
- Investment protection: your technology won’t suddenly become redundant
With the right business phone systems in place, efficiencies and cost savings make it entirely feasible that your investment can pay for itself in a few years. By taking the time to understand your business, our team can plan a solution that not only delivers what you need now, but also provides it with the capacity to grow and diversify in the future.
Please contact us, we’d love to talk to you about how your phone system can change the way you work.
CALL ACCOUNTING ANALYSIS
Surecom has developed PhoneMonitor™ software specifically for SMEs using the Avaya IP Office telephone system. A robust management tool, PhoneMonitor enhances staff productivity and helps prevent revenue loss by giving visibility to your telephone traffic. It also has built-in billing capabilities.
Key metrics include:
- Monitoring and analysis from a departmental level down to individual extensions
- Number of incoming calls answered and lost
- Average duration of incoming calls
- Average wait time (in seconds) of answered and lost calls
- Cost of calls
Contact us, and we will demonstrate how PhoneMonitor can help you increase staff productivity and revenue through key business metrics; after all, what gets measured gets managed.
In an increasingly competitive global economy, being agile, efficient and responsive are the keys to maintaining a competitive advantage. However, in the telephony world, traditional and non-integrated communications are often slow, unproductive and inflexible.
Unified communications simplify things. Our solutions integrate voice, video and data, enabling users to communicate and collaborate in the mode best suited to each interaction. This eliminates inefficiencies in communications and makes our clients more productive and responsive.
Surecom can design a unified communication solution for your business that transcends voice and data silos and enables:
- More streamlined business processes
- Increased productivity
- Improved customer service
- Faster decision-making
Unified communications touches every user, and affects processes across an entire organisation. It effectively brings together your modes of communication, locations where you operate and devices that you use, enhancing your ability to communicate with both staff and customers at a higher level. For example, it enables you through ‘presence information’, to see the best way to reach one of your staff members at any particular time, and their current availability. It can also enable a team member or customer to send a message from one medium to another.
Please contact us to find out how our unified communications solutions can make life easier for your customers and staff by improving reporting and accountability, reducing overheads and increasing profit.
Small Business VoIP Phone Service, Business Phone Systems, 8×8, Inc, business phone systems.#Business #phone
More Than Just VoIP Phone Service for Your Small Business
8×8 offers you the same telecommunications service, reliability and advanced technology that the big guys get—but right-sized for your business.
8×8 solves your biggest small-business challenges
Zero time. Tiny budgets. Huge plans. Sound familiar? You can overcome your biggest hurdles with business phone service and more, from 8×8. It’s a snap to turn on, easy to use, and astonishingly affordable. Compete against the big guys and win, with services that project an image as big as your ambitions.
Business Phone Services and Collaboration
- Project a big-company image with enterprise features like auto attendant, music-on-hold, web conferencing, web faxing and video meetings.
- Reap enormous savings that can cut your monthly phone bills in half.
- Stay connected on the move with mobile apps, company-wide extension dialing, advanced call forwarding and voicemail-to-email.
- Unify all your employees with one phone system that works wherever they are—in the office, at home or on the road.
Unified Communications Suite
- Get all your phone, fax, collaboration and contact center services in one complete Unified Communications Suite.
- Adapt on the fly and manage all your communications with ease.
- Simplify your life with just one system and one low monthly bill.
- Keep teams unified and focused wherever they go, with teleconferencing, Web meetings, videoconferencing, mobile apps and more.
Cloud Contact Center Solutions
Spending too much employee time on customer contact? 8×8 call center solutions help you manage inbound and outbound calls for happier customers and more repeat business:
- Connect the customer to the right person every time, with skills-based routing.
- Maximize sales and agent productivity with automated dialing features.
- Spend less time managing customer reps, with easy-to-understand reports that show you how you’re doing.
- Improve customer service with call monitoring and call recording.
- Add new people and capabilities effortlessly to adjust to seasonal demand or long-term business growth.
8×8 is an industry leader in business VoIP with a large customer base. That gave me a comfort level with their ability to ensure uptime. The 8×8 phone feature set was also more extensive than that of many other providers.
Andy Taylor Partner, Taylor & Taylor Law Firm
Replace your traditional phone system by adding a set of calling features delivered with a Phone System in Office 365. Make and receive business calls in the office, at home, or on the road, using your phone, PC, or mobile device.
Microsoft Teams and Skype for Business Online are coming together.
Works seamlessly with Office 365
Operate your business phone system in the cloud and eliminate the need for traditional PBX hardware and the associated maintenance costs. And because Phone System is built in Office 365, your system is always up to date with state-of-the art features.
Works for all your conversations
Easily transition from your old system Office 365 with business telephone features. Answer, transfer, hold, and resume calls with just a touch. And instantly transform basic calls into productive, collaborative sessions with text, video, and desktop sharing.
Connect your phone system to the Microsoft worldwide network—and get the power of the Microsoft cloud wherever your business goes. You can even use your own operator connectivity to call landlines and mobile phones using simple on-premises software.
Phone System includes:
Call answer / initiate (by name or number)
Answer inbound calls with just a touch. Easily place outbound calls by dialing the full phone number, or just click a contact’s name.
Call hold / retrieve
Have multiple calls occurring at the same time. Just answer the next inbound call or place an outbound call, and your current call goes on hold automatically.
Keep track of all your conversations in one place—from IMs and phone calls to impromptu and scheduled meetings. It’s all recorded in your call history and stored in Exchange.
Call delegation and call on-behalf
Make or answer calls on behalf of a manager you support. Notifications make it clear to all participants when calls are answered or made for someone else.
Call transfer (blind, consult, and mobile)
Easily transfer calls from your PC to your IP phone, mobile device, or tablet—and every combination in between.
Need to speak to someone when they’re not available? You can easily tag people and get notified when their presence changes and they’re ready to take phone calls.
Calls from inside your company display a detailed caller ID that pulls information from your corporate directory—so you see a picture and job title instead of just a phone number.
When a call comes in while you’re in a call or meeting, you get a quiet notification in addition to a regular notification, so you can accept the call or route it to voicemail.
Call forwarding and simultaneous ring
Never miss a call with call forwarding and simultaneous ringing. Set up forwarding rules so your calls can go with you anywhere. Even forward calls to colleagues or to voicemail.
Clients for PC, Mac, and mobile devices
Experience robust calling features on the devices you’re already using—from tablets and mobile phones to PCs and desktop IP phones.
Need to move a call from a headset to speakerphone quickly? You can easily play your call or meeting on another device with just a couple of clicks.
Play different ringtones for the different types of calls you get every day, so you quickly know who is calling you.
Do-not-disturb routing and call blocking
Working on something urgent? Control your inbound communications with presence. Easily block all incoming communication except from those you specifically indicate.
Enterprise calendar call routing
Use your Exchange calendar business hours to enable or disable call forwarding and simultaneous ringing in Skype for Business—so you keep control of your calls and your time.
Make outbound calls quickly by dial by name or by number anywhere in the search bar and in the dial-pad.
Music on hold
Music plays when you place a call on hold, so your callers will know you’re still there and the call hasn’t accidentally dropped.
Qualified IP desk phones
Choose from a variety of compatible desk phones. Get great audio quality and ease of use in addition to robust calling features.
Skype and federated calling
Search for anyone in the Skype directory. Then connect, communicate, and collaborate with everyone—consumers, businesses, and friends and family—all without sacrificing security.
Cover calls with your team easily without any extra work from IT. With team calling, your calls are sent to your team either immediately or after a set time period.
Video call monitor
Multi-task during meetings without missing what’s happening. See the speaker’s name and video stream in a small floating window, so you’re always ready to respond to any questions.
Get all your voice mail deposited in your Exchange mailbox and made available through Skype for Business on your PC, mobile device, and IP phone.
Requirements for Phone System
If you have Office 365 Enterprise E5, Phone System is included.
If you have Office 365 Enterprise E1 or E3, Phone Systemis available for an
What is Phone System?
Phone System enables you to make, receive, and transfer calls to and from phones, mobile phones, tablets, and PCs, from nearly anywhere that has Internet access. With Phone System, you don’t need a separate infrastructure to manage because users get all the calling features they need, and IT administrators can use the Office 365 administrator portal to manage users’ communications.
Can I use Phone Systemwith my existing telephony provider?
With Phone System, you can connect your existing phone service provider with Office 365 allowing calls coming through your existing on-premises infrastructure to connect with Phone System. If you already have Skype for Business Server deployed on-premises, you can use that software to connect between Office 365 and your existing PSTN circuits. New customers can deploy the Cloud Connector Edition of Skype for Business Server, which provides a more streamlined deployment approach using pre-packaged Virtual Machines to connect to your PBX, SBC, or Gateway.
What are my options for using Phone Systemfor calling to land lines or mobile phones?
While Phone System provides the call control capabilities for end users and the administrative features for IT, it connects to the PSTN through either a calling plan add-on or to your existing PSTN circuits using Cloud Connector Edition.
Unified Communications & Business Phone Service, Vonage Business, business phone system.#Business #phone #system
Business communications are people communications, that’s why we make it easier to…
Is Your Business Ready for the New Era of Communications?
(It’s like white-glove service, but better)
(It’s like white-glove service, but better)
Comprehensive needs assessment
We’ll help your business assess the best communication solution for your budget.
Stellar Customer Support
Once your system is up, our award-winning IT support is only a click or phone call away.
Choose add-on features and integrations for each extension, not by system. Even get multi-line discounts.
Not support people, experts
Talk to enthusiastic, IT specialists whose knowledge comes from hands on experience.
business users trust Vonage Business for award-winning excellence
OUR BUSINESS PLATFORMS
From cloud-hosted phones on your current broadband to UCaaS solutions on a dedicated network, Vonage is partnering with businesses like yours, in ways never imagined. Cost-effective ways. Revenue-building ways. Once thought impossible ways.
Runs on your high-speed internet connection
40+ features to help you customize your business communications
Mobile and desktop applications enable mobile working and virtual teams
High-quality voice, point to point video, and messaging
Includes the Amazon Chime Pro tier, offering chat, screen share, video and web conferencing
Integrates with the business applications you use everyday
Easily scales as your business grows
Simple activation and setup with 24/7 customer support
Month-to-month contracts available
Enterprise-grade unified communications
Hybrid network and bring your own broadband options with SD-WAN
One of the nation’s largest purpose-built MPLS networks
Elevated quality of service for voice, video, and data communications
Advanced features including conferencing for up to 300 users
Mobile and desktop applications enable mobile working and virtual teams
Reliable and scalable solutions for inbound, outbound, and multi-site contact centers
Deep integration ties phone service to top business applications
End-to-end managed installation and dedicated service teams
Want a free consultation?
Let us give you a call.
Vonage home phone services provides affordable residential VoIP phone solutions that offers quality, portability, and ease-of-use.
Innovative, developer-friendly Nexmo APIs for messaging, voice, and authentication.
Vonage (NYSE: VG) is a leading provider of cloud communications services for residential and business customers.
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