Tag: help

Part 2: What is a Help Desk and why is it important to your


Part 2: What is a Help Desk and why is it important to your company?

Service Desk or Help Desk?

Have you wondered what a Service Desk is? Are you curious as to how a Help Desk fits into your IT demands? Do you question what the differences are? Would you like to know which one will benefit your company the most?

Join our four part series to gain a better understanding of the Service Desk, the Help Desk and the differences between them:

  • What is a Service Desk and why is it important to your company? ( Posted Nov. 19)
  • What is a Help Desk and why is it important to your organization? (See below)
  • What are the critical differences between a Service Desk and a Help Desk?
  • When should you use a Service Desk vs. a Help Desk or do you need both?

Part 2: What is a Help Desk and why is it important to your company?

The key to technology helping a company is keeping IT functions available and operational for use as much as possible. It is not possible to have 100% operational up time, so what is the best way to handle the times when they are not working? One very valuable solution is a Help Desk.

What is a Help Desk and how is it implemented?

A Help Desk is a resource designed for IT users to contact when they are having problems with their IT services. Help Desks institute a multi-tiered trouble shooting approach by having personnel with extensive technical knowledge available.

Implementation of this multi-tiered support varies widely within companies. In one company it may be one person with a wealth of knowledge carrying a cell phone. In another company it may be several people who perform some of the support in house and several people from another company that are contracted for additional support. In another company it may be a multitude of people within their own company performing all levels of support.

What standards should be implemented by a best practices Help Desk?

The most strategic method of implementing a Help Desk is to follow Information Technology Infrastructure Library (ITIL) best practices. An ITIL best practices Help Desk must include:

  • Single point of contact (SPOC) for IT interruptions
  • Computer or Software consultations
  • Tracking capabilities of all incoming problems
  • Problem escalation procedures
  • Problem resolution

Implementation of best practices for Help Desk services is outlined in the Service Management best practices section of ITIL version 3. Specifically these areas include:

  • Knowledge Management – A Help Desk should have a system that improves operational efficiencies by reducing the time spent to rediscover previous incidents or problems.
  • Problem Management – A Help Desk should have a system that gathers information during incident management to help spot problems. This system will identify the root cause of frequent recurring incidents by capturing information in a knowledge base.
  • Access Management – A Help Desk should act as the keepers of the user accounts along with password resets. Single ownership by the Help Desk will ensure quicker response time for end users with user or password problems.
  • ServiceCatalog – A Help Desk should have a published service catalog, ideally with pricing information included and with detailed service descriptions.

A Help Desk will assist in enabling an enterprise to meet their strategic goals.

Help Desks are implemented in many different ways, however by following the best practices outlined in ITIL v3, the Help Desk will meet the most important need of the end user, it will get them operational as quickly as possible. In addition, by following the best practices, the Help Desk will enable the enterprise to have a foundation for the IT department not only to meet the needs of the end user, but for the IT department to link into strategic areas within the company. Thus, the Help Desk will be one component in enabling the enterprise to meet their strategic goals.

Next week: What are the critical differences between a Service Desk and a Help Desk?

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Effectiveness of Suboxone in Treatment of Opiate Addiction, Changing Lives Foundation Blog, help with


Changing Lives Foundation Blog

Help with opiate addiction

Help with opiate addiction

Help with opiate addictionFor the past several months I have been receiving a lot of calls and emails from family members about their opiate addicted loved one. Opiates ranges from heroin, Oxycontin, methadone, vicodin and so on. These inquiries have lead to many questions about another drug that is supposed to help people get off these powerful opiate drugs. The name of that drug is Suboxone. I’ve read many articles on the effectiveness, or lack there of, of Suboxone. The attached link from the December 2010 issue of ‘Addiction Professional’ confirms what I have been saying for quite some time. Although this drug is/can be helpful for very short term use, it’s even more addictive than most people realize. And it too is an opiate based drug.

Anyone who has questions about this please read the article below—Suboxone: concerns behind the miracle.


by Steven R. Scanian, MD

I am board-certified in psychiatry by the American Academy of Psychiatry and Neurology and board-certified in addiction medicine by the American Board of Addiction Medicine. I am the co-founder of Palm Beach Outpatient Detox (P.B.O.D.) in Boca Raton, Fla. I once was addicted to opiates during my medical residency in anesthesiology and was detoxed with the help of Suboxone. Now I successfully detox my patients from opiates (e.g., morphine, OxyContin) using regulated amounts of Suboxone, and I also detox my patients from Suboxone addiction when that drug has been misused.

I have found that the optimal time to have someone on Suboxone is between 20 and 25 days, tapering down on the medication every few days. This makes the physical symptoms of detox very manageable, without causing the patient to become cross-addicted to Suboxone. I have found that Suboxone use for a longer period than this begins to cause a strong dependence on the medication.

Once a patient is stabilized with Suboxone and no longer getting high, he/she has to be convinced that recovery is possible. A detailed program is then created at the P.B.O.D. office, focused on abstinence and better coping techniques. P.B.O.D. prepares patients for the restlessness, irritability and discontent they will experience when they are off all narcotics, including Suboxone.

Suboxone detox makes the physical aspect of the disease manageable, but does not help with the emotional and spiritual consequences of addiction. Often patients are concerned about coming off Suboxone, but I educate them about how Suboxone is a tool to get them clean but not a suitable maintenance drug if a patient wants to get into recovery.

Suboxone is a powerful opiate-an anesthetic to emotional pain. It immediately alleviates anxiety and depression, and makes a person feel more emotionally stable. A lesser dose of Suboxone (2 mg a day) will block an estimated 80 percent of a person’s feelings, while higher doses can make a patient practically numb. Patients often say they feel great on Suboxone and since they are not getting high they want to continue on it. I tell them, “You are not dealing with your feelings because you are still not feeling-you are still numb. You need to start experiencing emotions to understand what you were trying to self-medicate in the first place. It’s time to live life on life’s terms.”

Duration of use

When used in the short term, Suboxone is the best detox drug I have ever seen-it can immediately stabilize a patient’s life, and this can be done in an outpatient setting. When used long-term, though, it is the hardest medication I have ever dealt with in terms of detoxing a patient from it.

Suboxone does not work like natural opiates; it is created in a lab and interacts with the receptors in the brain unlike any other opiate. I speculate, based on treating hundreds of patients who have been on Suboxone maintenance, that when Suboxone is given long-term it causes abnormal adaptations to opiate receptors and other brain receptors. In my experience, long-term use can cause emotional deregulation, loss of libido, hair loss, and an abnormality in how the body regulates its response to stress.

Suboxone is a mixture of buprenorphine and naloxone. Buprenorphine is a powerful opiate, and naloxone is an opiate blocker used to resuscitate people in the ER from an opiate overdose. With no other opiates in the addict’s system in the last few days, he/she can either snort or intravenously shoot up Suboxone and become extremely high since it easily dissolves in water, making it easier to shoot up than heroin. The combination of there not being enough naloxone in Suboxone and the fact that Suboxone binds to the opiate receptor so strongly means that there is no built-in deterrent to keep a patient from abusing Suboxone. Dozens of my patients have discussed using Suboxone intravenously, and there are hundreds of reports about this on the Internet.

The misuse of Suboxone and the lack of attention to the problem are causing physicians untrained in addiction medicine to feed into overprescribing. Many do not understand the long-term ramifications of Suboxone addiction, and it also is a very lucrative business for the prescribing physician. Many doctors charge $200 to $300 monthly, per patient, for a 5-to-10 minute checkup to renew a Suboxone prescription.

Most places prescribing Suboxone maintenance do not offer any addiction treatment because the doctor is not trained in addiction medicine and because it is not time- or cost-effective to do so. Furthermore, the lucrative nature of Suboxone on a maintenance basis creates a disincentive to tapering the drug and its income-generating potential.

As a point of comparison I charge $2,000 for a detox from OxyContin or methadone, taking about three weeks. A detox from Suboxone dependence costs $5,000 because it takes four to five months, incorporating about 10 different medications to detox the patient successfully. The success rate for detox from Suboxone is much lower than that for detox from other opiates because patients tend to give up hope during the lengthy withdrawal process.

Dearth of research

Most Suboxone studies follow post-detox patients for only a month and are often funded by the drug company that manufactures Suboxone. There are no long-term studies of Suboxone maintenance. I learned myself about the potential disadvantages of Suboxone maintenance from meeting people in my practice who have been on it for years.

I am concerned that the medical profession has allowed this situation to develop. I wish I knew how to fix this problem. I only know how to prevent it from happening to my patients in the first place or how to correct previous Suboxone treatment.

Only time will tell what role Suboxone will play in the field of addiction medicine. Will it one day be used only in the short term as a detox tool, or will it continue to be prescribed as a maintenance treatment? Supporters of maintenance treatment will state that the manageability of an addict’s life improves tremendously with Suboxone maintenance, and there is an abundance of research to back this up. Nonetheless, I believe that an individual on maintenance treatment is not experiencing the full range of emotions, good or bad. It is imperative, in the least, that all physicians prescribing this medication become more educated about Suboxone and the pros and cons of short-term and chronic use.

Help with opiate addictionSteven R. Scanlan, MD, is co-founder of Palm Beach Outpatient Detox in Boca Raton, Fla. He is board-certified in addiction medicine by the American Board of Addiction Medicine.

Help with opiate addiction

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Cisco IP Phone 8851 Data Sheet #i #phone #help #desk


Cisco IP Phone 8851 Data Sheet

The Cisco IP Phone 8851 is a business-class collaboration endpoint that combines high-fidelity, reliable, secure, and scalable voice over IP communications with Cisco Intelligent Proximity for telephony integration for personal mobile devices to support small to large enterprise businesses.

With the Cisco IP Phone 8851, you can increase personal productivity through an engaging user experience that is both powerful and easy-to-use. The IP Phone 8851 combines an attractive new ergonomic design with wideband audio for crystal clear voice communications, “always-on” reliability, encrypted voice communications to enhance security, and access to a comprehensive suite of unified communication features from Cisco on-premises and hosted infrastructure platforms. It is also supported on third party hosted call control services.

In addition, Cisco Intelligent Proximity brings the worlds of desk and mobile together for you when you are using your mobile device at the desk for your work. You can move the audio path over to the Cisco IP Phone 8851 during active mobile calls to take advantage of its superior audio acoustics. An example would be to share a conversation with a colleague who you want to listen in. This capability gives you greater flexibility and a superior user experience when at your desk.

The IP Phone 8851 also comes standard with a USB port so you can charge your smartphone when at your desk, and stay connected when away from your desk.

The Cisco IP Phone 8851 offers five programmable line keys. You can configure keys to support either multiple directory numbers or calling features such as speed dial. You can also boost productivity by handling multiple calls for each directory number using the multicall-per-line feature. Fixed-function keys give you one-touch access to applications, messaging, directory, as well as often-used calling features such as hold/resume, transfer, and conference. A five-way navigation cluster helps you transition through menus more easily. Backlit acoustic keys provide flexibility for audio path selection and switching.

Other key features of the phone follow:

● The Cisco IP Phone 8851 offers a 5-in. high-resolution (800 x 480) widescreen VGA backlit color display. Localized language support, including right-to-left on-screen text, meets the needs of global users.

● The phone supports a built-in Gigabit Ethernet switch for your PC connection.

● Support for Cisco EnergyWise ™ technology makes the Cisco IP Phone 8851 more energy-efficient and ecofriendly; the phone is qualified by the Energy Star organization.

● An optional wall-mount kit is orderable as a spare part for customers seeking this capability.

● Up to two optional IP Phone 8800 Key Expansion Modules with up to 72 additional line/feature keys are supported.

● Two color options (charcoal and white) are available.

Features and Benefits

Table 1 lists features and benefits of the Cisco IP Phone 8851.

Table 1. Features and Benefits of Cisco IP Phone 8851

● The handset is a standard wideband-capable audio handset (connects through an RJ-9 port).

● The standard coiled cord has a custom end for concealed cable routing beneath the phone
(cord length is approximately 21 in. [55 cm] coiled and up to 72 in. (183 cm) extended).

● The handset is hearing aid-compatible (HAC) and meets Federal Communications Commission (FCC) loudness requirements for the Americans with Disabilities Act (ADA). You can achieve Section 508 loudness requirements by using industry-standard inline handset amplifiers such as Walker Equipment W-10 or CE-100 amplifiers. The dial pad is also ADA-compliant.

● A full-duplex speakerphone gives you flexibility in placing and receiving calls with hands free. For added security, the audible dual tone multifrequency (DTMF) tones are masked when the speakerphone mode is used.

The Cisco IP Phone 8851 phones are covered by a Cisco standard 1-year replacement warranty.

Cisco Unified Communications Services

Cisco and our certified partners can help you set up a secure, dependable Cisco Unified Communications Solution, meeting aggressive deployment schedules and accelerating business advantage. Cisco’s portfolio of services is based on proven methodologies for unifying voice, video, data, and mobile applications on fixed and mobile networks.

Our unique lifecycle approach to services defines what’s needed at each phase of the solution lifecycle. Customized planning and design services help you create a solution that meets your business needs. Award-winning technical support helps you boost your operational efficiency. Remote management services simplify
day-to-day operations. And optimization services let you modify and improve your network solution when business needs change.

Financing to Help You Achieve Your Objectives

Cisco Capital can help you acquire the technology you need to achieve your objectives and stay competitive. We can help you reduce CapEx. Accelerate your growth. Optimize your investment dollars and ROI. Cisco Capital financing gives you flexibility in acquiring hardware, software, services, and complementary third-party equipment. And there’s just one predictable payment. Cisco Capital is available in more than 100 countries. Learn more .

For additional details about the Cisco IP Phone 8800 Series, go to http://www.cisco.com/go/ipphones/8800 .

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    2017 Cisco and/or its affiliates. All rights reserved.

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  • Completely Web Based Help Desk Resources #completely #web #based,help #desk, #helpdesk, #help #desk #software,


    1. Freshdesk
      Freshdesk is a SaaS-based helpdesk software. Features: multi-channel support (email, chat, website forms, phone, forums, Facebook & Twitter), self-service portal & KBase, community forums, multi-lingual and time-zone support, 3rd party integrations
      Review It Details Add to Research Cart
  • Polar Help Desk
    Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.
    Review It Details Add to Research Cart
  • c.Support for .NET
    Designed specifically for the .NET platform c.Support has a full set of features including incident, knowledge, and asset management, routing, notifications, and SLA’s. c.Support is easily configured to fit your needs today and grow with you. Ask us about a free HDI membership.
    Review It Details Add to Research Cart
  • SiteHelpdesk-IT
    Integrated helpdesk with Asset Management and IT record keeping and security features for Business Continuity and legal requirements. Integrates with Visual Audit Pro, System Mangement Server and HSImonitor
    Review It Details Add to Research Cart
  • Taskman Pro! v.3
    Taskman Pro! can be used to manage inhouse support helpdesks, allowing tasks or requests to be submitted either online or via email with email based notification. Single server instance licence allows unlimited users.
    Review It Details Add to Research Cart
  • Information Resource Manager
    IRM is an asset tracking system built for IT departments and helpdesks. It keeps detailed information about each computer, as well as a complete history and a repair list tracking. It can track software and provides e-mail notification, reports, group associated tracking, and SNMP support.
    Review It Details Add to Research Cart
  • Artologik HelpDesk 3.2
    A simple & smart HelpDesk, completely webbased. Different user roles, internal und external. Effective way of handling support on all your different products to different companies / users. Intuitive use. Layout highly adaptable. Many plugins available, increasing the power of your HelpDesk.
    Review It Details Add to Research Cart
  • Prop Web
    Prop Web is an end-to-end web based help desk solution. Used independently as a full featured, secure, integrated call tracking system. You can search your knowledge base, open new cases, look up and/or update existing cases, and much more. Prop Web directly accesses any ODBC database.
    Review It Details Add to Research Cart
  • Severity One Enterprise
    Severity One (S1) manages support requests of any description both internaly and externaly. S1 ensures accountability for internal support, 3rd party suppliers or clients. S1 Enterprise is totaly customised to reflect your corporate branding and no 3rd party software is required.
    Review It Details Add to Research Cart
  • ServiceBase
    Application for help desk and customer problem management,for the processing and tracking of customer requests for technical support. Allows for the creation of concurrent accounts for different users and different products, supports exporting solved problems into categorized Knowledge Base.
    Review It Details Add to Research Cart
  • TRACKWeb Help Desk
    Customizable solution offering online ticket submission, Palm handheld interface, and integration with knowledge base. The knowledge base provides self-help to customers from a link on your website, and helps reduce support call volume. Also integrates with defect tracking application.
    Review It Details Add to Research Cart
  • Fused Solutions – Support Management Systems
    Web-native HelpDesk solutions for multi-tenant, multi-tiered, multi-location CRM applications. Features include custom scripting, agent decision trees, automatic ticket aging/escalation, e-mail notification, agent messaging, callback scheduling, real-time monitoring, and call metric reporting.
    Review It Details Add to Research Cart
  • Online Work Order Suite: Lite Edition for ASP
    Make your life easier with the simple web-based help desk solution. OWOS Lite helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need.
    Review It Details Add to Research Cart
  • OneOrZero Helpdesk
    The OneOrZero Helpdesk is an extremely powerful, yet lightweight, helpdesk package that is coded in PHP and uses MySQL for the backend. It is fast, customizable, runs on virtually any platform, and is free for both private and commercial use.
    Review It Details Add to Research Cart
  • PerlDesk
    Perldesk, is a fully featured help desk system, it is an ideal solution for companies with more than one technician who are required to support lots of users. Perldesk incorporates many features to streamline support and improve customer relations.
    Review It Details Add to Research Cart
  • Cyborg Helpdesk
    Web based, platform independent help desk application line which has two primary products:Cyborg MIS – An Internal helpdesk application for use by the company technical support department. Cyborg Customer Support – An External customer care application for use by the customer support department.
    Review It Details Add to Research Cart
  • NetSupport DNA Helpdesk
    DNA Helpdesk is a powerful yet user friendly module for the corporate helpdesk available as a standalone application or as an integrated module of DNA, the award winning Asset Management Suite. Includes auto ticket assignment, ticket notes history, help request logging, user inventory info and more
    Review It Details Add to Research Cart
  • Online Work Order Suite: Professional Edition
    Work smarter with Online Work Order Suite: Professional Edition, the web-based help desk solution. OWOS Pro helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need.
    Review It Details Add to Research Cart
  • FM Easy
    FM Easy is a flexible intranet program based around facilities management of large/multi user or multi location sites. Systems include Help Desk, Travel Booking, Facility and Conference booking and Visitors. Each system can be tailored exactly to your needs.
    Review It Add to Research Cart
  • TopTrack
    TopTrack is the help desk solution for the real world. Completely web-based and easy to install and use. Offers time-tracking, reporting, graphing, and feedback features. Developed to support today’s diverse business needs.
    Review It Details Add to Research Cart
  • infraActive
    infraActive is an application designed for full help desk and change management functionality, requiring no installation on client machines, and with all the portability and advantages of a browser application operating in a Web environment.
    Review It Add to Research Cart
  • Parature
    Parature provides everything you need to provide the level of support customers have come to expect in the new economy: help desk software, customer self-service and support, ticket tracking to provide fast, accurate, consistent responses, and live assistance.
    Review It Add to Research Cart
  • Web Trak v3.1
    The newly released version of Web Trak v3.1 is a 100% web-based help desk application to organize support calls and track asset management for all divisions of your IT department. There are more reports and better application management and navigation.
    Review It Details Add to Research Cart
  • ICCM e-Service Desk
    ICCM’s ITIL based e-Service Desk delivers new levels of service management with unprecedented Helpdesk functionality; call management, quick call logging, service level admin and Stop The Clock, links to 3rd party software, knowledge base, asset management, email integration and reporting
    Review It Add to Research Cart

  • Arizona Probate Services #arizona,probate,services,do #it #yourself,informal,formal,small #estate,affidavits,paralegals,low #cost,fast,easy,cheap,experienced,legal,papers,probatecourt,phoenix,save,money,filings,court,fees,how #do #i #get #appointed #as #executor,do


    We professionally prepare probate legal documents and help you understand the mandated court process.
    Don’t want, or can’t afford an attorney. you may not need one!
    Call us today with your questions — you will be glad you did!
    (602) 523-0100

    A commonly asked question is: Do I need an attorney for Arizona probate?

    The simple answer is no – anyone can file their own documents with the probate court. The right answer is one that only you can answer. Many probate cases are standard and only require an understanding of the court document requirements and the timing of the process. Some probate cases are more complex and you should be represented by legal counsel.

    At Arizona Probate Services, we will discuss your situation with you. If we are uncomfortable about preparing the documents for your particular situation, we will recommend you seek legal counsel. We will always be honest and upfront with you. Integrity and a commitment to quality is the foundation of our business.

    Then documents are filed with the court when it is appropriate, you administer the estate, and close probate when it is time! With our help, it’s that simple!

    Thank you for supporting Arizona Business!

    All fees on this website are subject to change without notice.

    Arizona Probate Services is an Arizona certified legal document preparer, certified by the Arizona Supreme Court. The purpose of a Certified Legal Document Preparer is to provide professionally prepared legal documents and procedural assistance at an affordablecost. A Legal Document Preparer cannot represent you in court. A legal document preparer is not a lawyer, is not employed by a lawyer, and cannot give legal advice, and communications with a legal document preparer are not privileged (meaning we are subject to subpoena).

    This website is intended to provide general information about Arizona legal issues and process. However, legal information is not the same as legal advice, which is the application of the law to a specific situation. The information provided on this website is not intended or meant to provide a comprehensive picture of any particular situation.

    Content copyright 2010-2011. Arizona Legal EASE, Inc. All rights reserved.

    Tags : , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

    Service Management #serviceability, #utility, #maintenance, #usefulness, #business, #office, #construction #management, #service #desk, #help #desk,


  • One Solution
    Multi-faceted. Multi-tenant.
    you decide ?

    Workflow driven notifications allow the two-way communication from office to staff to edit and resolve data entry issues. Issues such as expense reimbursement require attached receipts. The user can easily take a snapshot photo of a receipt, attach to a request and satisfy a receipt request.

    As the timesheet. expenses and mileage request proceeds through approval processes, the user sees changes to their request in real-time. Users may login at any time to review status changes and follow processing to completion.

    Service and Support personnel need application access. The tablet interface provides a convenient secure connection to verify support ticket information, check parts availability and a host of other assignable app permissions. Mobility support includes two-way customer notifications and responses.

    Always Up-to-date

    We provide sand-box access to allow for pre-release updates to our application. This provides a functional interface designed to demonstrate the anticipated changes and offers our users a genuine ability to participate in application change design and adoption.

    Communicate directly with your customer via built-in chat functionality. Provide technical assistance and references to your solution knowledgebase for self-help information sharing.


    While document management is not new, it is vitally important to today’s successful businesses. Create, attach . and store any reference document as required by business processes. Need to create a new document that must have a signature? Our on-the-fly document creation process includes signature fields that are functional in a touch screen tablet environment.

    Safety management designed for the construction industry and safety programs in general, is also part of the solution.

    e -Vis asset visualization (included) provides for easy-to-see visual mapping of and selected asset(s) and interconnected relationships.

    Think it over, schedule a demonstration and kick the tires or use our contact page to reach out to us.

    Safety Compliance

    Resources you require to manage a Safety Compliance program.

    We help plan . process and manage your Health & Safety Compliance program. We tie all the diverse information flowing in from projects into a coordinated compliance effort. Monitor and track issuance of Safety-Designated Inventory .
    Integrated barcode recognition provides for easy asset control of safety equipment as items are issued (and recovered ) to staff personnel.

    Near Miss Events

    A Near Miss is an unplanned event that did not result in injury, illness, or damage � but had the potential to do so.

    Key Points

    • Incidents occur every day at the workplace that could result in a serious injury or damage.
    • A near-miss program may help prevent future incidents.
    • One problem that companies must overcome is the employee fear of being blamed after reporting a near miss.

    Let us look at the accident pyramid adapted from Heinrich in Figure 1.

    The pyramid estimates that: for every fatal workplace accident, 3000 incidents did not cause any injuries. In other words, you are presented with 3000 opportunities to stop that fatality from taking place. Companies are not expected to and may not be able to ideally capture all the 3000 near miss events that occurred, given the volume of reports to manage. Just turning in and acting on 1% of that volume, would present companies with 30 opportunities to take corrective or preventive action.

    Resource Management

    We define our construction document management system as the integral control and organization of all documents within our Construction Management Solution. Monitor and track site inspection survey documents, work change orders and any type of important document that you wish to link to a site record.

    Staff Training

    Let our Training Application – coordinate both internal and external staff training. Schedule and monitor ToolTalks. by job site and/or by attendee. Manage attendance and performance of staff training. Training calendar offers a visual queue to help evaluate and coordinate education processes,

    Certificate Management

    Are your Staff Certified

    Staff certification is more then an award for completing a training program. In many instances an employee’s job performance and employ-ability rest on holding and maintaining a level of certification unique to a designated job skills. Compliance and validation of certification rests with the employer.

  • 21 Best Blogs That Will Help Grow Your Business #business #analyst

    #business blogs


    Every January I go through my inbox and take a good hard look at the amount of email I get. Then I let the purging begin! As the CMO of our business dashboards startup Dasheroo I’m laser-focused on what’s new, what’s hot and what’s not, so I’m diving in on the bits and bytes for information on growing our business.

    This month I started to take a look at the really great content I get on all things marketing and thought I’d share the ones that won’t be getting hit with an unsubscribe.

    Most of the bloggers I mention have written numerous books, way too many to list so I just focused on the blogs. Even though I’ve sort of categorized them, almost all of them really cross over all marketing channels.

    Marketing. In General

    Duct Tape Marketing – John Jantsch is the king at all things digital marketing. He focuses on great tools that small businesses need to know about, customer service, marketing messaging, referral marketing and the list goes on! We love his weekend favs.

    – Mark Schaefer is an author, speaker and educator who has one of the top five marketing blogs in the WORLD. His blog focuses on all things marketing and is a must-read.

    Relevance –
    Chad Pollitt was named a top five content marketing thought leader and top 20 CMO influencer, and he continues to innovate by leading the emerging industry of online content promotion and distribution. He’s amassed a host of great writers that deliver everything you need from digital marketing to diving into social media.

    Chris Brogan – Chris is the CEO of Owner Media Group, his posts are all things marketing, sales and business in a fun, interesting, captivating way. In general they just are super fun to read. I always get something from his posts!

    Likeable Local – We love Dave Kerpen’s marketing blog. He publishes interesting articles on brand management, podcasts, videos, social media especially for growing local businesses.

    All Things Social

    Social Media Examiner – Michael Stelzner and team have by far one of the best places to go for which tools to use for specific social networks, in-depth how-to guides for just about everything social media and it is all written by the experts. They also publish an awesome and extremely useful annual report on businesses using social media.

    Social Media Today – The world lost Robin Carey, the fearless leader and founder of Social Media Today in late 2015. She started SMT in 2007 when no one was looking at using social media, let alone for business. That publication is awesome, they get great contributors that are thought leaders in all things social media.

    Social Media Delivered – Eve Mayer is known as the “LinkedIn Queen” and she is the CEO of Social Media Delivered. Her awesome blog offers you a bit of everything social media marketing related.

    Razor Social – Ian Cleary is THE expert on all tools related to marketing. His blog is a must read to find out the real deal on the thousands of tools available today and he breaks down what you need and why.

    Content Marketing

    Convince and Convert – Jay Baer’s blog covering all things content marketing is just awesome. From SEO, email marketing, social media to tactics for converting traffic, Jay covers it all.

    Boom! Social – Kim Garst is a leading authority on digital marketing and specifically, social selling over the past five years. She focuses her posts on all things Twitter, Facebook and now Periscope.

    Feldman Creative – Barry Feldman is just awesome at content marketing and SEO and he’s a true genius when it comes to creative headlines and messaging the grabs attention. He also has a must-see podcast called Content Matters .


    Orbit Media Studios – Andy Crestodina is a true expert on web design, content marketing and SEO. At Dasheroo we love when he writes about using analytics to improve your rankings !

    Neil Patel – Follow this guy on his journey to 100,000 monthly visitors using SEO. His blog is a clever timeline of all of the actions he’s taking on his site to rank, get visitors and convert them. You’ll learn a lot.

    Google Adwords

    Wordstream – If you’re doing anything Adwords related, this is the place to go. Larry Kim is a genius at making the most of a PPC campaign. Most articles are about digital marketing with a slant on SEO and PPC.


    Sue B. Zimmerman – She’s passionate about teaching entrepreneurs and marketing professionals how to easily leverage the power of Instagram to get tangible business results. Plus she’s a bunch of fun to listen to!

    Jenn’s Trends – Jenn Herman’s blog is just awesome for finding out what’s new on Instagram, offering amazing case studies for businesses using Instagram and the to-do’s and the don’t do’s when using this social network.


    Linked Into Business – Whether is what’s new with LinkedIn or how to use it for your business Viveka Von Rosen knows her stuff. She is known as the “LinkedIn Expert ” and speaks to executives, business owners, and entrepreneurs about the benefits of marketing with social media, and in particular LinkedIn.


    Jon Loomer – This blog can’t be beat for learning advanced Facebook Ads techniques. Jon has done social internally for the NBA and the American Cancer Society. He writes killer in-depth how-to’s for creating, managing and measuring Facebook Ads.

    Andrea Vahl Blog – Having worked at Social Media Examiner Andrea is an amazing social media strategist. Her blog digs deep into how businesses can make the most of Facebook.

    Mari Smith – Often referred to as “the Queen of Facebook”, Mari Smith is hailed as the premier Facebook marketing expert and one of the most influential and knowledgeable new media thought leaders in the world. Check out her blog.

    Ok, there’s your blog reading list for marketing in 2016. Go get ’em!

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    MLM No Help Desk #mlm #help #desk


    Garrett McGrath promised a website for the ANMP.

    It s been one year, one month, plus many days.
    Does it take that long? To put something up for The ANMP?

    Has anyone disclosed who owns www.anmp.com ?

    Shouldn t the members be asking what do they get for their membership to the ANMP?
    Some are beginning to question if the ANMP is really The Association of Network Marketing Professionals.

    Garrett McGrath failed on his promise that, if elected President of The ANMP in 2012, he would devote the time and resources to build a web site for The ANMP. The old, but working, website of the ANMP was on www.theanmp.org .

    Today, there is still no website that members can log in to.
    There used to be a website there. The Members could listen to recorded calls and view documentation.

    Now Garrett McGrath has the ANMP website pointing to a website he said he bought, www.anmp.com

    Why would the ANMP allow traffic to go to a site they do not own?

    Garrett McGrath, it s been 395 days without a website.

    Now, www.anmp.com goes to the only site Garrett McGrath built The ANMP Convention site that is now one month ago.

    Several members of the board of the ANMP (The Association of Network Marketing Professionals) have resigned.
    Many have resigned stating that they can no longer deal with the way Garrett McGrath is running the organization.

    The ones who stayed on or were nominated either do not know or do not care about the integrity of following the rules.

    It s a sad day for the Industry.
    Perhaps someone with notify the Texas Attorney General to look at the books.

    The ANMP is supposed to be a non-profit organization.
    But it has turned into Garrett McGrath s kingdom with a select amount of mutual friends.

    I hope people don t give credibility to the ANMP (The Association of Network Marketing Professionals) due to the name.

    That would be false advertising at it s best.

    Find someone that knows the truth about the ANMP .

    Who owns the domain name anyway?
    It was brought to many people s attention that http://www.anmp.com is not even owned by The ANMP.

    The ANMP stands for the Association of Network Marketing Professionals.

    And it has become far less than professional.

    It has really served as a kingdom for Garrett McGrath.
    Garrett McGrath has decided that he makes he rules.

    The bylaws were completely circumvented http://www.theanmp.org/resources/docs/bylaws.pdf
    at the 2013 convention concerning the Board Members vote.

    The voting was done improperly.
    No notice was sent to members ahead of time, and the board tried to shuffle their ignorance of procedure under the carpet of trying to keep momentum.

    Several board members try to make the rules as they see fit.
    Garrett McGrath seems to have no knowledge of any of these issues.

    It will be interesting if any one pushes for answers to the most basic questions?
    Who owns the domain name http://www.anmp.com ?

    Notes for meeting: it started with Tom Chenault stating that Garrett McGrath would not be attending the emergency meeting called as a result of improper methods and tactics being used at the ANMP convention to feather the nest. Garrett McGrath would stomp his feet, says Tom Chenault.

    (On future calls Garrett McGrath stated he was preparing for the meeting of 500 people curious number since there were less than 350 paid for. That s quite a stretch)

    The rest is a story of absolute distortion and corruption of the vote and some members of a board that were either coerced, influenced, or intimidate out of doing what s right for the ANMP Membership.

    The ANMP bylaws and the State of Texas rules for Non-Profits clearly show the majority of the board s incompetence. Some, not all, of the Board.

    Again, there are a few board members that have integrity, and voiced their concerns.
    Unfortunately, some Board members have different opinions.

    More on this later.

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    Drug Addiction – Parents: How to get help, where to get help for heroin


    How to Help a Friend or Family Member Addicted to Drugs

    Everyone around an addict knows he or she needs help, but often the addict can’t see it. Many die exactly that way. Our goal is to try to provide the family with as much information as possible relating to the intervention process.

    If you are ready to get your loved one into recovery now, contact Narconon.

    Very often, an addicted person will know deep inside that he or she needs help but be unable to break the cycle long enough to receive the needed help. An example that is very common is when an addict encounters some major problem (e.g. they get arrested, kicked out of house, lose job etc.) and at that point is completely willing to discuss the addiction with loved ones. Unfortunately, if this opportunity is not quickly seized, the drug cravings and overwhelming environment will force the individual back into using drugs and it will be some length of time before he/she will encounter forces that again yield cooperation towards rehabilitation efforts.

    What is the Ruin of the Addict?

    The addict has things in his or her past or present that seem like devastating events and that have something to do with drugs. One example is a person that has lost his best friends due to his addiction. Another example is a person losing his wife and child over drug abuse. A family member can look at an addict’s life and see hundreds of reasons why he/she should quit using but unfortunately these reasons are not REAL to the addict. There are, however, problems the addict encounters that are real or significant in the addict’s life, which he/she sees as reasons to quit using drugs. These are important to identify because they can be used during the intervention to remind the addict why he or she must seek help.

    What Pressure Does the Addict Feel Now?

    The addict doesn’t necessarily have the same reality about their addiction that non-addicts might. For instance, he or she may have semi-serious health problems, no friends and no job or income but feel like they are ‘doing okay’. Many addicts have actually overdosed on drugs coming very close to death and are right back using drugs the very next day. This may appear crazy but in fact is only part of the pain for the addict.

    Where to get help for heroin addiction

    With this in mind, the addict from time to time will encounter added pressure, which forces him/her to make an actual decision about whether to seek help or continue to use. Pending legal charges that could easily lead to jail time, threat of losing spouse, pending loss of job, all are possible situations where a person has enough pressure to fight the addiction and seek help. Although any one in particular may not work in your situation, there are pressures that can come to bear which will help prod the addict into a decision to seek help. It is easy to assume the addict is “only seeking help to avoid jail” or some other evaluation which in many cases is true. The fact remains that an addict will only seek help when someone or something pushes him out of his “addiction comfort zone” and forces him into a decision. Addicts with access to money, a place to live and people who agree with their usage rarely seek help. They “don’t have a problem”. This is very important to understand and will be crucial in any attempt at intervention.

    Who Should be There to Help?

    One of the major considerations involving intervention is selecting who will be there. This matter should be well thought out beforehand. The number of people there is less important than who is there. If at all possible, the person in the family whom the addict respects the most should be there. This person is an opinion leader to the addict and needs to be there fully supportive of getting the person help and informed well about the actual agenda.

    As many family members as possible should be there as long as each and every one are completely in agreement about the fact that the person needs help and supportive of the general agenda. If someone in the family is antagonistic against the addict and is not capable of restraining themselves from arguments and blame then you might consider leaving that person out. Usually, the addict has many enemies and has done wrong to most of the family but arguments and upset will not benefit the cause of getting the addict to seek treatment. In fact it will usually result in stopping this from happening because the focus of attention gets placed on the argument and not on the matter at hand.

    The overall goal is to bring the addict up to a point where he or she realizes there is a problem and is willing to seek help. When this has been achieved, be prepared to get them to treatment without any delay.

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