Tag: Glossary

What is CRM Software? Webopedia Definition #crm, #customer #relationship #management, #customer #service, #business, #analytics,

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CRM software – customer relationship management software

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In CRM (customer relationship management ), CRM software is a category of software that covers a broad set of applications designed to help businesses manage many of the following business processes:

  • customer data
  • customer interaction
  • access business information
  • automate sales
  • track leads
  • contracts
  • marketing
  • customer support
  • clients and contacts
  • support vendor / partner relationships
  • employees
  • knowledge and training
  • assets or resources

While CRM software is most commonly used to manage a business-customer relationship, CRM software systems are also used in the same way to manage business contacts, employees, clients, contract wins and sales leads. Typically, CRM software is used in the enterprise, however many products scale and can be used in a business of any size.

Today’s CRM Software

CRM software is designed to help businesses meet the overall goals of customer relationship management (see Webopedia’s CRM definition ). Today’s CRM software is highly scalable and customizable, allowing businesses to gain actionable customer insights with a back-end analytical engine. view business opportunities with predictive analytics. streamline operations and personalize customer service based on the customer’s known history and prior interactions with your business.

CRM Software Installations

Customer relationship management software is offered in a number of installations including on-premises (where the software resides inside the corporate firewall and is managed by IT operations), or as web-based (cloud applications) where the software is hosted by a CRM provider and accessed by the client business online via the provider’s secure services.

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VPN – Virtual Private Network Definition #vpn, #virtual #private #network, #tunneling, #ipsec, #define, #webopedia,

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VPN – virtual private network

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A v irtual p rivate n etwork (VPN ) is a network that is constructed using public wires usually the Internet to connect remote users or regional offices to a company’s private, internal network.

Privacy, Security and Encryption

A VPN secures the private network, using encryption and other security mechanisms to ensure that only authorized users can access the network and that the data cannot be intercepted. This type of network is designed to provides a secure, encrypted tunnel in which to transmit the data between the remote user and the company network.

The information transmitted between the two locations via the encrypted tunnel cannot be read by anyone else because the system contains several elements to secure both the company’s private network and the outside network through which the remote user connects through.

The first step to security is usually a firewall between the client and the host server, requiring the remote user to establish an authenticated connection with the firewall. Encryption is also an important component of a secure VPN. Encryption works by having all data sent from one computer encrypted in such a way that only the computer it is sending to can decrypt the data.

Main Network Protocols

There are three main network protocols for use with VPN tunnels. These protocols are generally incompatible with each other. They include the following:

A set of protocols developed by the IETF to support secure exchange of packets at the IP layer. IPsec has been deployed widely to implement VPNs. IPsec supports two encryption modes: transport and tunnel.

The Point-to-Point Tunneling Protocol is a technology for creating VPNs, developed jointly by Microsoft, U.S. Robotics and several remote access vendor companies, known collectively as the PPTP Forum.

Layer Two (2) Tunneling Protocol is an extension to the PPP protocol that enables ISPs to operate Virtual Private Networks (VPNs).

Consumer Versus Corporate Services

Consumers use a private VPN service, also known as a VPN tunnel. to protect their online activity and identity. By using an anonymous VPN service, a user’s Internet traffic and data remain encrypted. which prevents eavesdroppers from sniffing Internet activity. VPN services are especially useful when accessing public Wi-Fi hotspots because the public wireless services might not be secure. In addition to public Wi-Fi security, a private VPN service also provides consumers with uncensored Internet access and can help prevent data theft and unblock websites.

Companies and organizations will typically use a VPN to communicate confidentially over a public network and to send voice, video or data. It is also an excellent option for remote workers and organizations with global offices and partners to share data in a private manner.

Virtual private dial-up network (VPDN) Explained

One of the most common types of VPNs used by businesses is called a virtual private dial-up network (VPDN ). A VPDN is a user-to-LAN connection, where remote users need to connect to the company LAN. Another type of VPN is commonly called a site-to-site VPN. Here the company would invest in dedicated hardware to connect multiple sites to their LAN though a public network, usually the Internet.

Looking for Free VPN Services?

Free VPN usually refers to services and tools that let you browse the Web securely and anonymously. The tools are typically available for desktop and mobile Web browsing. Read Webopedia’s 5 Free VPN Services article to learn more.

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What is Network Security? Webopedia Definition #network #security, #infrastructure, #mainframe, #network, #firewall, #breach, #software,

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network security

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Network security is a specialized field in computer networking that involves securing a computer network infrastructure. Network security is typically handled by a network administrator or system administrator who implements the security policy. network software and hardware needed to protect a network and the resources accessed through the network from unauthorized access and also ensure that employees have adequate access to the network and resources to work.

A network security system typically relies on layers of protection and consists of multiple components including networking monitoring and security software in addition to hardware and appliances. All components work together to increase the overall security of the computer network.

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What is cloud computing accounting software? Webopedia Definition #cloud #computing #accounting #software, #define, #webopaedia,

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cloud computing accounting software

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Cloud computing accounting software is accounting software that is hosted on remote servers. It provides accounting capabilities to businesses in a fashion similar to the SaaS (Software as a Service) business model. Data is sent into “the cloud ,” where it is processed and returned to the user. All application functions are performed off-site, not on the user’s desktop.

In cloud computing, users access software applications remotely through the Internet or other network via a cloud application service provider. Using cloud computing accounting software frees the business from having to install and maintain software on individual desktop computers. It also allows employees in remote or branch offices to access the same data and the same version of the software.

Most application providers typically charge based on usage compared to site license fees associated with traditional accounting software deployments. Accounting data backup and disaster recovery is often a part of your cloud computing accounting software account.

Cloud computing accounting software may also be referred to as online accounting software or Web-based accounting software.

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What is Dedicated Server? Webopedia Definition #dedicated #server, #server, #network, #hub, #resources, #communication, #define,

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dedicated server

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A dedicated server is a single computer in a network reserved for serving the needs of the network. For example, some networks require that one computer be set aside to manage communications between all the other computers. A dedicated server could also be a computer that manages printer resources. Note, however, that not all servers are dedicated. In some networks, it is possible for a computer to act as a server and perform other functions as well.

In the Web hosting business, a dedicated server is typically a rented service. The user rents the server, software and an Internet connection from the Web host.

See the Server Types page in the quick reference section of Webopedia for a comparison of server types.

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What is Information Technology Degree? Webopedia Definition #information #technology #degree, #it #degree, #it #career,

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information technology degree

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An information technology (IT) degree is a degree offered at the associate, bachelor, master and PhD level. The degree focuses on the branch of engineering that pertains to the use of computers to collect, store, and share and protect information.

At the associate’s degree level, typical courses include project-based information systems, Website database implementation, introduction to DHTML and Java Script, as well a mathematics based curriculum. The master’s level of education in Information Technology typically spans two years and offers a more focused and advanced field study. Courses at this level range from principles of software engineering to advanced algorithms and program language. The PhD in IT is the highest degree level offered, and is often focused on research.

An Information technology degree differs from computer science in that one is expected to understand and explore management and information theory.

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What is Sales Force Automation? Webopedia Definition #sfa, #sales #force #automation, #business, #ecommerce, #software,

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sales force automation

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Abbreviated SFA. sales force automation is a technique of using software to automate the business tasks of sales, including order processing, contact management, information sharing, inventory monitoring and control, order tracking, customer management, sales forecast analysis and employee performance evaluation.

SFA is often used interchangeably with CRM ; however, CRM does not necessarily imply automation of sales tasks.

Learn more about sales force automation, CRM and business intelligence on eCRM Guide .

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What is Data Center Tiers? Webopedia Definition #benchmark, #tier, #data #center #tier, #data #center,

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data center tiers

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A four tier system that provides a simple and effective means for identifying different data center site infrastructure design topologies. The Uptime Institute’s tiered classification system is an industry standard approach to site infrastructure functionality addresses common benchmarking standard needs. The four tiers, as classified by The Uptime Institute include the following:

  • Tier 1. composed of a single path for power and cooling distribution, without redundant components, providing 99.671% availability.
  • Tier II. composed of a single path for power and cooling distribution, with redundant components, providing 99.741% availability
  • Tier III. composed of multiple active power and cooling distribution paths, but only one path active, has redundant components, and is concurrently maintainable, providing 99.982% availability
  • Tier IV. composed of multiple active power and cooling distribution paths, has redundant components, and is fault tolerant, providing 99.995% availability.

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Hill – Usher #accident, #arson, #auto #insurance, #bid #bond, #boat, #bond, #bonding, #bonds, #burglary,

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WHY HILL USHER?

As trusted advisors to thousands of businesses and individuals throughout the nation, Hill Usher’s professional team of agents, account managers, support technicians, and other personnel all make the customer experience at our agency unique and special. We represent many of the nation’s premier insurance companies, including:

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Interested in starting a CAREER with the Hill Usher Team?

Please click here for more information about Hill Usher and to submit your information to us!

Hill Usher launches instant online rating platform for personal Automobile and Homeowners insurance coverage

We are pleased to offer individuals in Arizona the ability to obtain immediate premium quotations from multiple insurance carriers through our online pricing engine. Please click here to start your quotation today.

Hill Usher also now offers instant online rating AND BINDING for insurance coverage while you are traveling in Mexico!

Arizona’s ABC 15 News Features Richard B. Usher, Hill Usher Principal

Most insurance carriers rely on a consumer’s credit score when determining an insurance buyer’s final rate for home or auto insurance. Like claims history, moving violations, age, sex, marital status, zip code and other factors, a “credit score” is considered by many insurance companies to be a strong predictor of future losses. Is this practice of running one’s credit fair to the insurance consumer? Do you have to provide your social security information to an insurance agent in order to purchase coverage? Are their discriminatory concerns? Does every state permit credit scoring?

In August 2009. ABC 15 contacted Hill Usher’s Richard B. Usher to weigh in on the topic of credit scoring. Click HERE to view the story and video interview.

Focused on Workers’ Compensation

Workers Compensation costs are on the rise in Arizona. Average rates have increased 50% for some employers since 2004.

Hill Usher partners with business large and small by providing competitive Workers’ Compensation policies. View our recent success by clicking here .

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Whether your firm pays $1,000 per year or $100,000 per year for this coverage, call on Hill Usher to reduce your costs year after year, by:

(1) Managing your claims, including subrogation recovery.

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(4) Providing you with the most cost effective solution, among a variety of insurance carriers, year after year.

For more information, please contact us. Or complete a brief profile online .

Established in 1995, Hill Usher Insurance Surety has grown from a small construction-only insurance agency into a full service agency protecting individuals and businesses working and living across the United States. Over the last fifteen years, the agency’s attention to automation, a quality customer experience, comprehensive staff training programs, and our relationships with the nation’s finest insurance carriers have attracted new clients whose lives and business have grown along with the agency. As the firms Managing Member, Richard B. Usher oversees the operations of the entire agency in conjunction with other management personnel.





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Capitalization Rate – Business Valuation Glossary – ValuAdder #small #business #admin

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Capitalization Rate

Definition

A value, typically expressed as a fraction, used to divide a business economic benefit to arrive at the business value.

What It Means

Capitalization rate or Cap rate. is a divisor used to convert a single-point business economic benefit into the business value. The typical economic benefit used in business valuation is business earnings such as the seller’s discretionary cash flow. net cash flow or EBITDA.

Note that the capitalization rate is the reciprocal of the business valuation multiple which is used by the Multiple of Discretionary Earnings business valuation method.

Business Valuation using a Multiple of Earnings

Capitalization rate equals earnings growth adjusted discount rate

Capitalization rate is related to the discount rate through the following formula:

In this formula Cap is the capitalization rate, Disc is the discount rate, and G is the expected annual long-term growth rate in the business earnings being capitalized.

Similar to the discount rate. you can use one or more cost of capital models to calculate the capitalization rate.

To estimate the capitalization rate, first build up the discount rate. estimate the long-term earnings growth rate G. then apply the formula above.

Cap rate is used as one of the key inputs into the Capitalization of Earnings income-based business valuation method.

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