Tag: Customer

Western Graphics: Customer Service: Business Calendar #suntrust #business #banking

#business calendars


Customer Service

Business Calendar

Personalized Business Calendars

This personalized calendar will remain year round and there is no more effective way to market yourself and stay in front of your clients. An incredibly creative marketing piece with a “standout/wow” factor. It allows you to speak individually to your customers in an exclusive and impactful way. Imagine receiving a marketing piece that has your name written in bubbles, puffed into clouds or scattered in colorful butterflies.

Note: a minimum of 100 business calendars is required.

Please fill out the form below and we will contact you to discuss your project.

530 Wheeler Street North

St. Paul, Minnesota 55104-1701

Phone: (651) 603-6400

Fax: (651) 603-6401

Copyright 2016

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Roger Beasley SAAB, Vehicles for sale in Austin, TX 78723, saab customer service.#Saab #customer


Roger Beasley SAAB

6375 East Highway 290

Directions Austin , TX 78723

  • Sales : (512) 452-0266
  • Internet Sales : (866) 981-1703
  • Service / Parts : (512) 452-0266

Sorry, we do not currently have any featured inventory on our website.

Please call (512) 452-0266 for further assistance.

Sorry, we do not currently have any featured inventory on our website.

Please call (512) 452-0266 for further assistance.

Sorry, we do not currently have any featured inventory on our website.

Please call (512) 452-0266 for further assistance.

Saab customer service


Check out our virtual showroom and see all available specifications and options.

Saab customer service

New Inventory

Take a look at what we have currently on our lot.

Saab customer service

Service Maintenance

Schedule Your Online Service Appointment Today! It’s Fast, Easy And Secure!

Welcome to Roger Beasley SAAB

Roger Beasley Saab in Austin, TX treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (866) 981-1703.

If you don’t see a particular vehicle, click on CarFinder and complete the form. We will gladly inform you when a matching car arrives. If you’d like a see a vehicle in person, click on Dealership: Directions for step-by-step driving instructions to our site, or give us a call. We look forward to serving you!

Roger Beasley Saab in Austin, TX serving the Austin metro area, all of Texas and the entire US, treats the needs of each individual customer with paramount concern. Our customers visit from all over Texas and the US. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards. Allow us to demonstrate our commitment to excellence!

Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online new and quality pre-owned inventory, schedule a test drive and investigate financing options . You can also request more information about a vehicle using our online form or by calling – Internet Sales: 866-981-1703.

Looking for a New or Used Saab in Texas? You’ve come to the right dealership! At Roger Beasley Saab we provide everything automotive, with great prices and customer service. With a new or used Saab from Texas’ premier Saab dealer, you’ll get a reliable and stylish new car at a price you can afford. Call us at (866) 981-1703, or stop by and see us in person! Directions

Let an expert from our sales team go over all of the features of your favorite Saab. You might have seen a Roger Beasley Saab plate frame anywhere from Dallas, Plano, Houston, San Antonio, to Arlington and Austin. Find out for yourself why customers choose Roger Beasley Saab. We are obsessed with customer satisfaction and want to leave you 100% satisfied with your sales, service and parts experience. With the lowest prices and a massive selection of new and used Saab cars, save time and money by visiting Roger Beasley Saab. We feature all of the most popular Saab models including the 9-3, 9-5 and 9-7x. Contact our sales team right now by calling (866) 981-1703.

Looking for a quality used car in Texas that is not just quality but priced right? Roger Beasley Saab will find you the perfect well maintained used car at an unbeatable price. With a huge inventory of high quality vehicles, we are certain that we can locate a used car that suits your taste.We will work hard to help you find the perfect used car for your needs. Complete our no obligation CarFinder form and we will notify you when the vehicle arrives at our new and used Saab dealership.

More About Purchasing a New or Used Saab in Texas

Don’t be intimidated by the financing process. We will work with area and national lenders to provide you with options, from low rates to short terms. Come to Roger Beasley Saab for your car loan in Texas and you won’t have to go from bank to bank looking for the best rate. We’ll do the work for you!

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What is CRM Software? Webopedia Definition #crm, #customer #relationship #management, #customer #service, #business, #analytics,


CRM software – customer relationship management software

Related Terms

In CRM (customer relationship management ), CRM software is a category of software that covers a broad set of applications designed to help businesses manage many of the following business processes:

  • customer data
  • customer interaction
  • access business information
  • automate sales
  • track leads
  • contracts
  • marketing
  • customer support
  • clients and contacts
  • support vendor / partner relationships
  • employees
  • knowledge and training
  • assets or resources

While CRM software is most commonly used to manage a business-customer relationship, CRM software systems are also used in the same way to manage business contacts, employees, clients, contract wins and sales leads. Typically, CRM software is used in the enterprise, however many products scale and can be used in a business of any size.

Today’s CRM Software

CRM software is designed to help businesses meet the overall goals of customer relationship management (see Webopedia’s CRM definition ). Today’s CRM software is highly scalable and customizable, allowing businesses to gain actionable customer insights with a back-end analytical engine. view business opportunities with predictive analytics. streamline operations and personalize customer service based on the customer’s known history and prior interactions with your business.

CRM Software Installations

Customer relationship management software is offered in a number of installations including on-premises (where the software resides inside the corporate firewall and is managed by IT operations), or as web-based (cloud applications) where the software is hosted by a CRM provider and accessed by the client business online via the provider’s secure services.

Top 5 CRM Software Related Questions

From A3 to LOL and ZZZ this guide lists 1,500 text message and online chat abbreviations to help you translate and understand today’s texting. Read More

From keyword analysis to backlinks and Google search engine algorithm updates, our search engine optimization glossary lists 85 SEO terms you need. Read More

Microsoft Windows is a family of operating systems for personal computers. In this article we look at the history of Microsoft operating. Read More

Learn about each of the five generations of computers and major technology developments that have led to the computing devices that we use. Read More

Computer architecture provides an introduction to system design basics for most computer science students. Read More

Networking fundamentals teaches the building blocks of modern network design. Learn different types of networks, concepts, architecture and. Read More

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Queue Management Systems #queue #management, #queuing #systems, #customer #flow #management, #queue #solutions, #virtual #queue


Improve Customer Engagement by
delivering the right message at
the right time

  • Wave-Q Mobile Ticketing
    Solution gives you control of
    the queue

  • Organize your public areas with
    Wavetec’s Queue Managment

  • Use BI Reports to predict
    future trends and uncover
    detailed customer insights

    Electronic Queue Management System Consulting

    Is a technology firm which is premium partners with Wavetec combining best industry and business practices to drive your firm to new heights

    Our queue management systems are custom designed to meet your business requirements. The system is not only designed to make public areas more accessible but also to solve queue congestion problems.
    Learn more

    Digital Signage solutions allows you to deliver targeted messages, at the right time, in the right place to the right target audience.Our solutions offer interactive and powerful ways to engage your customers.
    Learn more

    Managing customers across all touch points is a key challenge for every business.Opinion Plus, our customer feedback unit is the perfect solution to bridge the gap between you and your customer’s perceived value of the service.
    Learn more

    EQMS Consulting offer best industry queue management solutions which cater to the Airports, Airlines, Banking, Education, Government, Healthcare, Retail and Telecommunication industries.
    Learn more

    Business Solutions

    Business Intelligence Reports

    Top performing companies worldwide use business intelligence reports to make timely and strategic decisions.

    Our reports and dashboards empower you with real-time queue information at the right time resulting in insightful business knowledge with the ability to anticipate changes and uncover new opportunities.Learn more

    Customer Flow Management

    Customer Flow Management is an integral part of our queue management ecosystem. Our customer experience specialists carefully work with your firm to develop your customers journey and efficiency at all touch points.

    Our industry and business tailored models link all your service touch points helping your employees understand the consumer psyche. Learn more

    Mobile Ticketing

    Smartphones are considered to be the best technological advancements in the modern era. This mobile revolution has transformed how people communicate and do business in today s world.

    The Mobile Queue Management application is the bridge between the evolving user and the physical world, allowing them to take the power of queuing in their own hands. This system allows users a seamless and personalized experience to book a ticket at any of their desired branch locations from their smartphones.Learn more

  • Outer Banks – Albemarle Termite – Pest Control – Elizabeth City, NC – Pest


    Albemarle Termite Pest Control

    Ask About Integrated Pest Management, Beg Bug Control, History & More, Locally Owned & Operated, of Experience Serving the Albemarle Area, Professional Technicians With Years, Proactive Protection, Residential & Commercial, Retail, Schedule Appointme.

    Albemarle Termite & Pest Control – Outer Banks in Elizabeth City, NC – Pasquotank County is a business with Technicians on staff and specialized in Ants, Restaurants, Government, Cockroaches, Earwigs, Termites, Industrial, New Homes, Residence and Vermin. Albemarle Termite & Pest Control is listed in the categories Pest Control Services, Moisture & Vapor Control, Moisture Control and Pest & Termite Control and offers New Construction, Residential, FAST RESPONSE & GREAT CUSTOMER SERVICE IS OUR GUARANTEE. SPECIALIZING IN. Termite Control, CONVENTIONAL TREATMENTS, Environmentally Safe Termite Baiting Systems etc. If you did business with Albemarle Termite & Pest Control, please leave a review and help us improve and help other people. Also, don’t forget to mention Hubbiz.

    Pest Control Services, Moisture Vapor Control, Moisture Control, Pest Termite Control


    Ants, Restaurants, Government, Cockroaches, Earwigs, Termites, Industrial, New Homes, Residence, Vermin

    Guarantees, Environmentally Aware, Environmentally Conscious, Environmentally Friendlly, Environmentally Responsible, No Environmental Harm


    New Construction, Residential



    Professionals on Staff:

    Tags : , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

    Contact Center Pipeline journal for contact center managers #contact #center, #call #center, #journal, #magazine,


    • “Another power-packed issue. How terrfic that you keep coming up with timely, relevant, well-written articles that are thought-leading pacesetters within our industry.”

    Allen Kurzman
    Director, Business Development & Media Relations

  • “Great magazine and great articles. ”
    Aubrey Williams North America Sales
    Direct Commerce Call Center Manager
    Adobe Systems Incorporated
  • “Your publication has become one of my primary sources for learning about how others are solving the problems we all seem to share.”
    Laura Burke
    The Paisley Group
  • “Many Congratulations Linda and to your team for a fabulous 2 years. I really enjoy reading your issues – amazing content and very educative.”
    Megs Suratkal
    Director Global Outsourcing & Vendor Management
    Acronis Inc
  • “Quickly becoming the best
    call center publication out there. Not surprising, considering the people that contribute content. Thanks for bringing this team together.”
    Larry Eiser
    Vice President
    Call Center Operations
    Duke Energy
  • “Great information from industry professionals that I trust.”
    Robert Hill
    Customer Service Manager
    Clark Public Utilities
  • “I look forward to my issue of CCP each month. The articles pertain to issues I face and I find it very helpful and insightful.”
    Sallie Drier
    Customer Response Unit Site Director
    Guardian Insurance
  • “Easy to read, great information. I’m able to use something from each issue.”
    Anthony Gwirtz
    Contact Center Executive
  • “CC Pipeline is like an owner’s manual for contact center professionals.”
    Paul Stockford
    President/Chief Analyst
    Saddletree Research
  • “Very well done publication! I have enjoyed getting this perspective. Information regarding market trends is helpful.”
    Marsha Bailey
    Consultant Liaison
    Interactive Intelligence
  • “I do enjoy reading CCP. There is always at least one article that I find that includes something new. I would recommend your publication to others.”
    Bill Hartline
    Director Customer Service
    The Best Experience Company
    Springs Window Fashions
  • “I wanted to share how much I enjoy Contact Center Pipeline and look forward to receiving it each month. It is nice to receive a hard-copy magazine that I can take with me and read during my small spurts of spare time. Keep up the great work!”

    Scott Murphy
    Contact Center Manager
    Employees Retirement System of Texas

  • Contact Center Pipeline
    Advisory Board

    Founding Advisors

    Tags : , , , , , , , , , , , , , , , , , , ,

    Completely Web Based Help Desk Resources #completely #web #based,help #desk, #helpdesk, #help #desk #software,


    1. Freshdesk
      Freshdesk is a SaaS-based helpdesk software. Features: multi-channel support (email, chat, website forms, phone, forums, Facebook & Twitter), self-service portal & KBase, community forums, multi-lingual and time-zone support, 3rd party integrations
      Review It Details Add to Research Cart
  • Polar Help Desk
    Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.
    Review It Details Add to Research Cart
  • c.Support for .NET
    Designed specifically for the .NET platform c.Support has a full set of features including incident, knowledge, and asset management, routing, notifications, and SLA’s. c.Support is easily configured to fit your needs today and grow with you. Ask us about a free HDI membership.
    Review It Details Add to Research Cart
  • SiteHelpdesk-IT
    Integrated helpdesk with Asset Management and IT record keeping and security features for Business Continuity and legal requirements. Integrates with Visual Audit Pro, System Mangement Server and HSImonitor
    Review It Details Add to Research Cart
  • Taskman Pro! v.3
    Taskman Pro! can be used to manage inhouse support helpdesks, allowing tasks or requests to be submitted either online or via email with email based notification. Single server instance licence allows unlimited users.
    Review It Details Add to Research Cart
  • Information Resource Manager
    IRM is an asset tracking system built for IT departments and helpdesks. It keeps detailed information about each computer, as well as a complete history and a repair list tracking. It can track software and provides e-mail notification, reports, group associated tracking, and SNMP support.
    Review It Details Add to Research Cart
  • Artologik HelpDesk 3.2
    A simple & smart HelpDesk, completely webbased. Different user roles, internal und external. Effective way of handling support on all your different products to different companies / users. Intuitive use. Layout highly adaptable. Many plugins available, increasing the power of your HelpDesk.
    Review It Details Add to Research Cart
  • Prop Web
    Prop Web is an end-to-end web based help desk solution. Used independently as a full featured, secure, integrated call tracking system. You can search your knowledge base, open new cases, look up and/or update existing cases, and much more. Prop Web directly accesses any ODBC database.
    Review It Details Add to Research Cart
  • Severity One Enterprise
    Severity One (S1) manages support requests of any description both internaly and externaly. S1 ensures accountability for internal support, 3rd party suppliers or clients. S1 Enterprise is totaly customised to reflect your corporate branding and no 3rd party software is required.
    Review It Details Add to Research Cart
  • ServiceBase
    Application for help desk and customer problem management,for the processing and tracking of customer requests for technical support. Allows for the creation of concurrent accounts for different users and different products, supports exporting solved problems into categorized Knowledge Base.
    Review It Details Add to Research Cart
  • TRACKWeb Help Desk
    Customizable solution offering online ticket submission, Palm handheld interface, and integration with knowledge base. The knowledge base provides self-help to customers from a link on your website, and helps reduce support call volume. Also integrates with defect tracking application.
    Review It Details Add to Research Cart
  • Fused Solutions – Support Management Systems
    Web-native HelpDesk solutions for multi-tenant, multi-tiered, multi-location CRM applications. Features include custom scripting, agent decision trees, automatic ticket aging/escalation, e-mail notification, agent messaging, callback scheduling, real-time monitoring, and call metric reporting.
    Review It Details Add to Research Cart
  • Online Work Order Suite: Lite Edition for ASP
    Make your life easier with the simple web-based help desk solution. OWOS Lite helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need.
    Review It Details Add to Research Cart
  • OneOrZero Helpdesk
    The OneOrZero Helpdesk is an extremely powerful, yet lightweight, helpdesk package that is coded in PHP and uses MySQL for the backend. It is fast, customizable, runs on virtually any platform, and is free for both private and commercial use.
    Review It Details Add to Research Cart
  • PerlDesk
    Perldesk, is a fully featured help desk system, it is an ideal solution for companies with more than one technician who are required to support lots of users. Perldesk incorporates many features to streamline support and improve customer relations.
    Review It Details Add to Research Cart
  • Cyborg Helpdesk
    Web based, platform independent help desk application line which has two primary products:Cyborg MIS – An Internal helpdesk application for use by the company technical support department. Cyborg Customer Support – An External customer care application for use by the customer support department.
    Review It Details Add to Research Cart
  • NetSupport DNA Helpdesk
    DNA Helpdesk is a powerful yet user friendly module for the corporate helpdesk available as a standalone application or as an integrated module of DNA, the award winning Asset Management Suite. Includes auto ticket assignment, ticket notes history, help request logging, user inventory info and more
    Review It Details Add to Research Cart
  • Online Work Order Suite: Professional Edition
    Work smarter with Online Work Order Suite: Professional Edition, the web-based help desk solution. OWOS Pro helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need.
    Review It Details Add to Research Cart
  • FM Easy
    FM Easy is a flexible intranet program based around facilities management of large/multi user or multi location sites. Systems include Help Desk, Travel Booking, Facility and Conference booking and Visitors. Each system can be tailored exactly to your needs.
    Review It Add to Research Cart
  • TopTrack
    TopTrack is the help desk solution for the real world. Completely web-based and easy to install and use. Offers time-tracking, reporting, graphing, and feedback features. Developed to support today’s diverse business needs.
    Review It Details Add to Research Cart
  • infraActive
    infraActive is an application designed for full help desk and change management functionality, requiring no installation on client machines, and with all the portability and advantages of a browser application operating in a Web environment.
    Review It Add to Research Cart
  • Parature
    Parature provides everything you need to provide the level of support customers have come to expect in the new economy: help desk software, customer self-service and support, ticket tracking to provide fast, accurate, consistent responses, and live assistance.
    Review It Add to Research Cart
  • Web Trak v3.1
    The newly released version of Web Trak v3.1 is a 100% web-based help desk application to organize support calls and track asset management for all divisions of your IT department. There are more reports and better application management and navigation.
    Review It Details Add to Research Cart
  • ICCM e-Service Desk
    ICCM’s ITIL based e-Service Desk delivers new levels of service management with unprecedented Helpdesk functionality; call management, quick call logging, service level admin and Stop The Clock, links to 3rd party software, knowledge base, asset management, email integration and reporting
    Review It Add to Research Cart

  • Conduct Online Surveys using Opinio, customer service tools.#Customer #service #tools


    customer service tools

    Design, publish, and manage all your surveys using one of the markets most powerful survey software.

    • Construct and publish your surveys in minutes
    • 100% web based, you only need your web browser
    • Increase response rates using automatic email reminders
    • Installed and hosted solutions available


    • Customer feedback
    • Employee satisfaction
    • Service evaluations
    • Product evaluations
    • Market research
    • Medical research
    • Course evaluations
    • Thesis research
    • Research classes
    • Online tests
    • Event invitations
    • Helpdesk evaluations


    Following an extensive market scan, Opinio, from ObjectPlanet was selected. Opino far outweighed its competitors and was the obvious choice for Deakin. Overall Opinio is an excellent on-line survey system, with ObjectPlanet providing quality and timely support [read more. ]

    – Helen Jacob, Manager, Evaluation and Surveys, Deakin University


    Integrate Opinio with your existing information systems, extend it with customized functionality, and brand your surveys.

    • LDAP plugin modules available
    • Custom plugin development available
    • Extensive plugin API for customization
    • Company branding of survey forms


    With over 250 members conducting hundreds of surveys over a span of more than two years, there is no question that Opinio has rapidly become an extremely popular service at Dalhousie University [read more. ]

    – Poh Chua, Data Management Consultant, Information Technology Services, Dalhousie University


    You can inspect the results of your survey as soon as responses start coming in.

    • Real-time reporting and data inspection
    • Drill down in reports to reveal details
    • Export to Excel or SPSS for further analysis


    Not only have we seen an increase in response rate, the time for survey administration is significantly reduced and the data obtained from Opinio is clean and coded [read more. ]

    – Gary Doucette, Manager of Management Information Systems, St. Francis Xavier University

    Please note that the login information is sent to your email address.

    Did you type in your correct email address?

    Opinio supports multiple users, multilingual surveys, survey collaboration, powerful features such as skip logic and piping, and a highly scalable architecture so it will cover the survey needs for everyone in your organization.

    Mobile Surveys

    Conduct mobile surveys and interviews using Opinio and your iPhone Customer service tools

    The Survey Future

    Opinio How-To Guides

    See Product Video

    Survey Samples

    Hosted or installed?

    Easy survey creation

    Customizable survey forms

    Small needs or large needs?

    Complete set of tools

    Opinio comes with a complete set of survey tools for all your needs. Customer service tools

    Tags : , ,

    Jay Tobias #financial #advisor, #financial #planner, #investments, #ria, #cfp, #registered #investment #advisor, #independent #financial


    Jay Tobias Bend, Oregon

    Jay S. Tobias is a financial advisor employed by LPL Financial in Bend, Oregon. With over 23 years of experience and 4 exams passed, Jay Tobias maintains the following registrations:

    Investment Advisor
    Jay Tobias is registered with the SEC as an Investment Advisor, which is defined as someone who is paid to provide advice about securities. Investment advisors can also be paid to manage investment portfolios or offer financial planning services. Other terms commonly used for investment advisors include Investment Advisor Representative (IAR) and Registered Investment Advisor (RIA).

    Mr. Tobias is also registered with FINRA as a Broker (sometimes referred to as a broker-dealer registered rep. or RR ). Brokers are the sales personnel who work for larger brokerage firms. These firms (also known as broker-dealers ) are in the business of buying and selling securities such as stocks, bonds, mutual funds and other investment-related products. These firms are also registered with FINRA and can engage in securities transactions on behalf of its customers (as broker) or for its own account (as dealer).

    Advisor data current as of May 15, 2017

    Fees and Services

    Types of fees charged:

    • Percentage of Assets
    • Hourly Charges
    • Commissions
    • Fee Only

    Advisory services offered:

    • Financial Planning
    • Portfolio Management for Individuals
    • Portfolio Management for Businesses/Institutional
    • Educational Seminars
    • Securities Portfolio Management
    • Selection of Other Advisors
    • Wrap Fee Program
    • Other Advisory Services

    State Registrations

    Financial advisors must register with each state in which they conduct business. Below is a record of each state where Jay Tobias maintains an active registration.

    For those interested in managing some of your investments on your own we have more research tools that may be of assistance. Below is a sample list of funds from our Mutual Funds Research Topic. where you can sort and filter mutual funds based on annual performance, ratings, fees and much more. We also publish an up-to-date Online Brokers Research Topic which lists current promotions and a Smart Rating Score for each firm.

    Mutual Funds Research Topic

    Find Highest-Rated
    Mutual Funds >>

    Data updated on May 15, 2017 via the following sources:
    SEC Investment Advisor Public Dislcosure: adviserinfo.sec.gov
    FINRA BrokerCheck: brokercheck.finra.org

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    Support Ticketing System #customer #support #ticketing


    Support Ticketing System

    This project is not covered by Drupal’s security advisory policy .

    The support module provides a basic ticketing system and helpdesk that is native to Drupal, offering complete email integration.

    Support for Drupal 8
    Development of an 8.x version of this module has started. It is a complete re-write and re-architecture built on Views, Entities and OG. A migration path will be provided from the latest 6.x-1.x release; we hope the community will contribute a patch to also provide a migration path from the latest 7.x-1.x release. We aim to make the first beta releases available during the Fall of 2015.

    The Support module offers the following features:

    • Ticketing activity is illustrated with colorful charts (depends on the Chart API module ).
    • Tickets can be assigned to users (and users can view all tickets assigned to them).
    • Tickets support states (new, active, pending, closed, etc) and priorities (low, normal, high, critical, etc).
    • Configurable email notifications for new and updated tickets.
    • Email integration allows tickets to be created and updated via email, with support for attachments. New users can be automatically created. Ticket properties can be updated via email (using included support_mailcmd module).
    • Highly configurable client and user ticket overviews, highlighting tickets that haven’t been updated for a long time.
    • Fully integrated with Drupal’s search functionality, users can only search for tickets they have access to.
    • Supports an unlimited number of clients, each with their own configuration and access permissions.
    • Tickets are nodes, ticket updates are comments.

    6.x dependencies:

    • Required. Drupal 6.x core comment and upload modules
    • Optional. Comment Upload. allows you to attach files to support ticket updates
    • Optional. Google chart API. generates basic charts from ticket statistics
    • Optional. Internationalization. allows translation of all mail text variables

    7.x dependencies:

    8.x dependencies:

    • Required. Drupal 8.x core
    • Required. Diff. for displaying ticket changes

    Supporting projects:

    • Support Timer. implements a time tracker for the ticketing system, optionally supports billing rates and time planning.
    • Support Views. exposes support tickets to the Views module.
    • Support Dashboard. provides all tickets, all client dashboard view.
    • Support Bot. report on support tickets in IRC via bot integration.
    • Support Fields. define additional per-client support ticket fields with CCK
    • Support Token. integrate with tokens
    • Support Deadline. allows you to add a “due date” to tickets.
    • Support Nag. can send regular reminders about open tickets, and can automatically close issues after a period of time.
    • Support SMS. can send details about open support tickets as SMS messages to cell phones and pagers.

    Similar modules

    This page discusses other modules that offer similar functionality.

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