Tag: Call

Product review: HEAT PowerDesk, call center tracking software #call #center #tracking #software


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Product review: HEAT PowerDesk, call center tracking software

When evaluating help desk call-tracking software, you should always consider your organization’s current practices and procedures, how your agents would use such a system, call queuing, routing and escalation, system integration points, and the program’s reporting and adaptability. With these criteria in mind, let’s look at HEAT PowerDesk —an entry-level call tracking system from FrontRange Solutions .

HEAT PowerDesk is designed for small and midsize organizations. It offers solid call logging and reporting features and integrates with FrontRange Solutions’ GoldMine Sales And Marketing software. For businesses needing greater customization and more advanced features, FrontRange Solutions offers HEAT Service Support —an enterprise-level system that I will review in a future article.
Call-tracking software evaluation toolkit
To help you evaluate call-tracking software and choose the best product for your help desk, I’ve developed a simple needs analysis checklist and product comparison spreadsheet. You can download this call-tracking software evaluation toolkit by following this link or by clicking on the Downloads link in the navigation bar at the top of this page.

My call-tracking software evaluation toolkit contains both a Word document and Excel spreadsheet. To increase download speed, we’ve zipped these two files together into one file. You will need an unzip utility such as WinZip or PKZIP to expand the zipped file. You will also need Microsoft Word and Excel.
Agent use and call logging
PowerDesk’s main screen is divided into several panes. The HEATBoard and Call Map are located on the left, and the Call Logging pane is located on the right, as shown in Figure A. The Call Logging pane has four tabs: Call Log, Detail, Assignment, and Journal. PowerDesk’s screens are easy to use and navigate but the actual call-logging process takes practice to master. Techs will need adequate training time before being able to use the system effectively and efficiently.

HEAT PowerDesk main call screen with HEATBoard visible

New calls are easy to create and once one is open, help desk techs can enter a caller’s information onto the Call Log tab by browsing or searching a Validate Field dialog box—accessed by right-clicking a particular field, such as Employee ID. Once the caller’s information is entered and the tech has entered the basic call information (e.g. problem description, call source, call type, and so forth), the call can be assigned to a specific tech using the Assignment tab. You can even create multiple assignments from a single call; each with it’s own start, acknowledgement, and resolution dates and times. Actions taken to resolve a call, such as follow-up phone calls, and information related to a call, such as research notes, can be entered using the Journal tab. If you need to view all the various components of a call, you can easily do so using the Call Map tab, which displays this information in a familiar tree format.

To ensure that techs collect all the information relevant to a particular call (e.g. software, virus, training, and the like), PowerDesk uses a variable Detail tab that changes configuration depending on the call type. Techs may be required to enter more information on some calls than other. The Detail tab can be turned on or off during Administrative setup. It provides a useful tool for information gathering.

Save time and effort with the HEATBoard and Auto Tasks
One of PowerDesk’s best features is the ability to create lead calls and post them to the HEATBoard—a bulletin board onto which techs can post important calls and information. You can add a lead call to the HEATBoard that represents a widespread problem or important issue for all agents, such as a network outage. You can then link subsequent calls for the same problem to the lead call and ultimately close all the calls simultaneously when the issue is resolved.

PowerDesk also allows you to create Auto Tasks that can automate some steps in the call logging process. Several common Auto Tasks come preconfigured, but you can create new ones for individual techs or the entire help desk. Although this advanced feature is complex, it can save you significant time and effort.

Call queuing, routing, and escalation
PowerDesk allows you to assign calls to an individual tech or a group of techs. But the software lacks an automatic notification system, so your help desk will need create procedures to ensure that calls are not neglected.

You can search and arrange calls using PowerDesk’s Group feature, as shown in Figure B. Several predefined Call Groups such as Active Calls, My Active Assignments, and Overdue Calls are available but you can create new groups when needed. Once a particular Call Group is selected, the calls can be displayed in several formats including a list or grid view. Call Groups give you a high level of control over how you view calls, but the default navigation of individual call tickets and the group selection processes isn’t overly intuitive and takes time to master.

HEAT PowerDesk Call Group menu

You can create new assignments at any time and can route both new and existing assignments to other techs. You must keep in mind, however, that PowerDesk doesn’t track changes to an assignment’s owner (i.e. tech); only the current owner is listed. You can manually send an e-mail notification when an assignment is routed or escalated to a particular tech and this process can be expedited using an Auto Task, but it cannot be totally automated.

Integration with other systems and add-on modules
If your help desk wants a complete CRM solution, HEAT PowerDesk can be integrated with FrontRange Solutions’ GoldMine Sales And Marketing contact management system. PowerDesk also offers the iHeat add-on module that allows technicians to access PowerDesk via a network connection and Web Browser. iHeat looks and feels identical to the regular PowerDesk client.

PowerDesk includes a fairly powerful knowledge base utility, called First Level Support, that is easy to use and allows techs to quickly transfer pertinent information directly to call tickets. Administrators can even set up key areas of a call ticket to automatically be included in knowledge base searches. Although a good feature, I found PowerDesk’s knowledge base more difficult to configure than one would expect in something categorized as an entry-level product.

PowerDesk allows help desks to track assets by entering equipment information for each customer, as shown in Figure C. Automated equipment auditing is not offered however. If your help desk tracks training and purchase order information, special call ticket forms and reports are also available for these items.

HEAT PowerDesk Equipment Configuration screen

Reporting and adaptability
HEAT PowerDesk offers a wide selection of canned reports, and graphs are available for most of them. The reporting tool is a separate executable called Answer Wizard that uses common metric-related questions as the starting point for defining the desired report. Custom reports can be created using Crystal Reports.

In terms of customization, PowerDesk is rather limited, but this is usually the case with entry-level, call-tracking packages. There are a set number of user definable fields in each key area of the system and although field labels and drop-down lists can be customized, you can’t add new fields or redesign call tracking forms.

System requirements and licensing
HEAT PowerDesk requires an Access 2000 or SQL Server 2000 database for the back end and the client requires Windows 95 or later. A license for a single concurrent user costs $795 and an evaluation version is available for download. The iHeat add-on costs $295 per user.

Although I believe PowerDesk’s high level of call detail and integrated knowledge base make it worthy of a second-look, organizations should be aware that training and setup time is likely to be greater than with other entry-level call tracking systems on the market.


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How to Start a BPO (Business Process Outsourcing) in India #how #to #start #a

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How to Start a BPO or Call Center in India

To start a BPO in India the entrepreneurs need to register with NASSCOM who will consequently verify the applicants’ integrity and then certify the organization. The owners should also set up a business development team that is capable of doing good research on the web and also analyzing the available information.

Steps involved in starting a new BPO

Create a new business plan

The owners always need to have a proper business plan in order to set up a successful BPO. Ideally, they should go for a BPO market segment where they have the requisite skill. They should also have a clear idea about the number of clients they will want to deal with at various stages of their operation.

To start with, the entrepreneurs should provide these companies their resumes as it is crucial to have a proper profile at the initial stages. They should also be ready to make minor adjustments to their desired pay structure at these stages. Following are the major components of a business plan:

  • Business goals
  • Logistics
  • Financial requirements
  • Staffing plans

Application process

The application form for a Business Process Outsourcing entity differs with respect to various entities. With some organizations, the application procedure is easy as they have online application forms that can be filled out.

In case of other companies, the owners need to get in touch with them directly and then arrange for a meeting where they will be able to highlight their abilities and experience. The owners should remember that with higher complexities their chances of success and staving off competition will be better.

It has often been seen that companies take a lot of time to reply. The entrepreneurs need to keep track of any progress in this regard. At times, they need to take the initiative and call up the companies where they have applied and get the latest information regarding their application.

The following table provides a comparative representation of the application procedures necessary for domestic and international call centers for Department of Telecommunications of India:

Domestic call centers

International call centers

Demand draft of specified amount drawn in favor of Pay and Accounts Officer (HQ) DoT. This is used as processing fee.

Demand draft of specified amount drawn in favor of Pay and Accounts Officer (HQ) DoT. This is used as processing fee.

Address of every location connected with leased lines or PSTN lines with incoming facilities only

Address of the location of every Indian and international terminal with IPLC connections

Bandwidth of lines that have been taken on lease

Bandwidth of lines that have been taken on lease and the reasons to justify the same

Amount of call center seats

Amount of call center seats

The organizational Memorandum of Article of Association

The organizational Memorandum of Article of Association

Schematic representation of the call center plan and total details of equipments being used

Schematic representation of the call center plan and total details of equipments being used

Name of clients. If clients are yet to be procured then the information can be provided prior to starting the service

Name of clients. If clients are yet to be procured then the information can be provided prior to starting the service

Nature of business operations

Proof of business type and contracts signed with end customers

Collecting important details

When an entrepreneur is trying to make repeated applications to a client that is yet to come back with an answer, they can highlight the following aspects:

  • Weekly market statistics
  • Mailing memorable items on a regular basis – this can include holiday postcards and sports schedules
  • Promotional items that have the applicants’ contact information and company logo

It is crucial that the lenders and banks have a positive image of a BPO. The entrepreneurs can start operations by researching for an updated list of companies that need to hire BPOs. The best way to achieve this is to procure a list from a well known provider of such information.

Important business decisions

The basic factor in starting a successful call center is deciding its nature of operations. Following are the major options available in this regard:

  • Inbound
  • Outsource
  • Outbound

Guidelines for starting a new BPO

The call centers are registered, as per the company established rules, under the Other Service Provider category. They can serve Indian companies on a non-exclusive basis. To start with, they are allowed to operate for a maximum period of 20 years following registration.

The call centers can avail 100 percent foreign direct investment. But they need to make sure that they inform the relevant authorities before they change the equity structure or their Indian or international partners. The applicable regulations also have to be followed in this regard.

The resources can be procured from authorized sources only. The local leased lines need to be taken from certified service providers and the IPLC has to be collected from certified operators of International Long Distance services.

The service providers normally assess the network diagram and provide resources to the OSP. This is done according to terms and conditions of the approval and prevalent policy guidelines pertaining to the concerned service provider. The service provider and the OSP, both, will be held accountable in case there is a violation of rules.

Normally domestic call centers are allowed to be set up on separate infrastructures. But requests for establishing a call center on an existing private network are judged on a case by case basis.

Two domestic call centers of the same organization can be interconnected but only after obtaining the necessary permission from the DoT. The permission is provided in case of the following situations:

  • Redundancy
  • Load balancing
  • Back up

However, domestic call centers are not allowed to interconnect with their international counterparts. PSTN connectivity is also not allowed in the following cases. They are allowed to handle both inbound and outbound calls.

The Indian end of an international call center is allowed to avail IPLC and internet connectivity in the same LAN. However, this permission is provided on the grounds that there shall be no transfer of data and voice traffic from the ISP through the call center’s IPLC.

If the company wants to increase an approved IPLC’s bandwidth then it can approach a certified ILD directly and inform the DoT within 15 days of the same. In case, it wants to add or change the POP, then the application needs to be sent directly to the DoT itself.

International call centers are allowed to interconnect with “Hot Sites” for getting back up and operating during any disaster. However, this permission is only given if international call center owners have provided the following facilities:

  • An exclusive router or server at the hot site
  • A locally leased line that connects the IPLC provider to the hot site
  • Local lease lines to the dedicated server at the hot site

The hot sites can only be used during the disaster. The process involves a request to the IPLC provider to change the IPLC towards the hot sites. In such circumstances, the DoT has to be informed as well.

The international call centers belonging to the same company can also cross map their seats for using them during any disaster. Under normal circumstances the actual call center will use all the seats but in abnormal situations they will have to leave the cross mapped seats for the other international call center. The DoT has to be informed in these cases as well.

Last Updated on May 25, 2015

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    1. Freshdesk
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    DNA Helpdesk is a powerful yet user friendly module for the corporate helpdesk available as a standalone application or as an integrated module of DNA, the award winning Asset Management Suite. Includes auto ticket assignment, ticket notes history, help request logging, user inventory info and more
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    Call Processing Solutions Mobile Using IVR And Voice Broadcasting Technology #ivr, #voice #broadcasting, #call

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    Call Center Solutions

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    Our professional staff of IVR programmers and developers can use our IVR design process to analyze your phone application and develop it to meet your objectives. Your phone program does not have to conform to a static IVR system. Instead custom IVRs developed by our programming staff will process inbound phone calls according to your business rules.

    For further information, please visit our IVR website. If you have a specific IVR application you would like developed, please fill out our Online Registration Form .

    Customer Profile – American Red Cross

    “The American Red Cross is a humanitarian organization that provides emergency assistance, disaster relief and education inside the United States, as part of the International Federation of Red Cross and Red Crescent Societies.” – www.redcross.org

    The American Red Cross selected Database Systems Corp. to provide our emergency notification system for emergency broadcasting requirements. The Red Cross uses this system for internal phone notification to alert its key employees and emergency response personnel during a disaster. Using our inbound IVR included with this emergency alert system. Red Cross personnel can record messages over the phone and transmit these messages to selected groups.

    CARE – Call Reassurance For Seniors

    Database Systems Corp. provides phone systems and software that assist communities by automatically calling homebound residents, particularly the elderly, ensuring their well-being. This program is called CARE, or Call Reassurance.

    CARE recipients receive a daily call and if our phone system determines that the call is not answered, our CARE program automatically contacts a family member or community worker. CARE systems incorporate both voice broadcasting and IVR technologies.

    Besides CARE systems used by communities and service organizations, Database Systems Corp. provides a senior calling service directly to individual citizens. This service calls subscribers to ensure they are OK or to remind them to take their medications.

    DSC partners such as senior community centers and law enforcment organizations can provide this daily check up calling service to their communities using our eCARE program. The following individual calling programs can be performed using our daily calling service.

    • Call Reassurance – Senior calling service
    • Latchkey Kids – After school call service
    • Reminder Calls – Send Reminders
    • Emergency Calls – Broadcast emergency message

    For complete information about our CARE program, please visit the Telephone Reassurance website.

    Emergency Alert Solutions

    With our emergency alert phone systems and service, Database can broadcast emergency notification messages to thousands of households warning of natural disasters such as severe weather warnings. Pre-recorded warning messages can be played providing your community with travel warnings and advising them where to seek shelter.

    Emergency broadcast systems likewise can provide other safety instructions. Emergency communications can provide warnings to specific neighborhoods or communities in the event of a wildfire or chemical spill.

    Call recipients can contact emergency operators that are standing by to handle special individual emergencies. Our emergency phone dialer can broadcast messages seeking volunteers or special assistance from emergency response personnel.

    For further information, please visit our Emergency Broadcasting website including our online registration information.

    Contact Database Systems Corp.

    Contact DSC to learn more about our call center software and computer telephony software.


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    VW diesel buyback program has rocky start – The Morning Call #vw, #diesel #buyback,

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    VW diesel buyback program has rocky start

    Volkswagen hoped that buying back vehicles sold under misleading clean-diesel claims would smooth hurt feelings, but some owners got more steamed when the road to a refund had a rocky start.

    Customers waited on hold for hours, didn’t get questions answered and endured website crashes, according to a report by Ankura Consulting Group, an independent claims supervisor monitoring the compensation process.

    While Volkswagen has made significant progress, there have been challenges at the outset of the claims program that have led to frustration among some consumers, the Nov. 25 report concludes.

    Volkswagen did not respond to my call and email requesting comment.

    Volkswagen, which also makes Audis, is buying back, terminating leases or repairing nearly 475,000 vehicles and making additional payments to partially resolve lawsuits by the Environmental Protection Agency, Federal Trade Commission and California authorities.

    Some Volkswagen and Audi owners Tuesday objected to a $10 billion settlement floated by the automaker after it was found to be cheating on EPA emissions tests on its diesel engines. Why are they objecting? And what does the proposed settlement mean for Volkswagen and Audi owners? Here’s what you.

    Some Volkswagen and Audi owners Tuesday objected to a $10 billion settlement floated by the automaker after it was found to be cheating on EPA emissions tests on its diesel engines. Why are they objecting? And what does the proposed settlement mean for Volkswagen and Audi owners? Here’s what you.

    The cases alleged the automaker misled buyers about the environmental friendliness of some diesel vehicles, which were rigged to score well on emissions tests but released unlawful amounts of pollutants when driven on the open road.

    The settlement covers Audi A3 from 2010-2013 and 2015; VW Beetle and Beetle convertible, 2013-2015; Golf two-door, 2010-2013; Golf four-door, 2010-2015; Golf SportWagen, 2015; Jetta, 2009-2015; Jetta SportWagen, 2009-2014; and Passat, 2012-2015.

    Pennsylvania residents have been among the heaviest users of the program thus far.

    Volkswagen owners entitled to compensation because they were misled into buying cars by false “clean diesel” claims must be careful not to be tricked again by dirty dealers or opportunistic vehicle flippers.

    VW has agreed to buy back cars, terminate leases or repair nearly 475,000 vehicles — about.

    Volkswagen owners entitled to compensation because they were misled into buying cars by false “clean diesel” claims must be careful not to be tricked again by dirty dealers or opportunistic vehicle flippers.

    VW has agreed to buy back cars, terminate leases or repair nearly 475,000 vehicles — about.

    As of Nov. 20, nearly 18,000 state residents registered, the fifth-most in the country. Nearly 8,000 completed claims and nearly 2,000 received compensation offers — the fourth-most in the country for both categories.

    Donald Wayne Strout Sr.’s claim is being reviewed for eligibility but getting to that point wasn’t easy.

    Strout, who used to live in Allentown and now lives in Spring Grove, York County, told me he got rid of his 2013 Beetle after the scandal broke.

    I bought the car because I liked the concept of being economically and environmentally smart, Strout said. All of a sudden, because of the publicity, driving the car made you look environmentally and economically dumb. When I would walk out into the garage and see this car, it did nothing but annoy me.

    Strout sold the car in May. Though he no longer owns it, he is eligible for compensation, as is the person who bought it. Strout expects to receive about $3,000.

    He told me he registered on the settlement website, www.vwcourtsettlement.com. in August. He filed his claim in late November, submitting the vehicle title and driver’s licenses for him and his wife. A few days later, he got an email saying the documents were deficient because of a name mismatch.

    Strout told me called the Volkswagen hotline (844-98-CLAIM) Nov. 30 and a representative could not explain the discrepancy. She suggested he resubmit his license. Strout did not believe that was the solution and was disconnected after asking to speak with a supervisor.

    He said he called back and a second representative told him the name on the claim was Donald Wayne Strout 7S, which did not match his driver’s license name of Donald Wayne Strout Sr.

    Strout said the rep told him he must have entered the information incorrectly. Strout pointed out that his name was correct on his profile page on the claim website, indicating he had entered it correctly when he registered. He said he was told the matter would be escalated and he would be contacted within three days.

    Strout didn’t wait. He said he submitted a screenshot of his profile page through the claim website, showing his correct name was in Volkswagen’s system. The next day, he emailed a complaint to Ankura. About four hours later, Volkswagen emailed to say his application was complete and being reviewed for eligibility.

    I’ve seldom seen more bureaucratic bumbling than what I’ve seen in this situation, Strout said. It just smells like a system designed to reduce or to discourage people from making a claim.

    Ankura said in its report that Volkswagen made significant investments to set up the claims system but didn’t initially have adequate staffing and infrastructure in place.

    On Nov. 14, Volkswagen received more than 10,000 calls.

    Some consumers complained of wait times of several hours, and Volkswagen reported hang-up rates approaching 70 percent, Ankura said in its report. Some consumers also have expressed frustration with how calls have been handled, particularly highlighting instances where Volkswagen hotline agents did not have answers to consumer questions.

    Wait times dropped to an average of eight minutes as staffing was increased over a few weeks, though some callers still waited up to an hour, Ankura said.

    Former Volkswagen owners such as Strout had to register by Sept. 16. In the days before that deadline, there were reports that the claims website crashed numerous times, Ankura said. Volkswagen addressed the technical issues and accepted claims for an additional three days.

    After a customer submits a claim, Volkswagen has 10 business days to determine whether it is complete. Ankura said Volkswagen has substantially satisfied that requirement, issuing timely decisions more than 95 percent of the time.

    After a claim is deemed complete, Volkswagen has another 10 business days to issue a compensation offer, which comes after Ankura independently validates the claim and the settlement amount.

    As of Nov. 20, Volkswagen issued timely decisions at that stage 52 percent of the time. Some delays were attributed to the need for Volkswagen to obtain loan payoff amounts from lenders.

    Ankura said that overall, it appears Volkswagen has worked in good faith, has responded to challenges and is committed to making improvements in the process. Ankura will file more progress reports, which I will share with you as necessary.


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    Telephone Answering Services #answering #service, #answering #services, #live #answering #service, #virtual #recpetionist, #answering #service

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    Telephone Answering Service Solutions

    Messages by e-mail, text or patch

    Inbound Call Center Services at Affordable Pricing

    Select Answering Service and our call center affiliates are committed to offering very affordable call center services through highly trained, professional speaking agents that will answer your customers calls live, just as if the were an actual extension of your company. Representatives will answer the call in your company name and can function just as if they were located right in your office. Messages will be taken and delivered instantly by text to phone, email, online, fax or a call transfer.

    For as little as $12/week you can start enjoying a professional telephone answering service 24 hours a day 7 days a week! For a small fraction of the cost of a receptionist, your phone calls from important customers will be greeted by a remote receptionist 24 7, after hours, holidays, and anytime you can t answer your phone. Our specialties are medical answering service, attorney answering service, contractors HVAC and much more. Never miss another opportunity again.

    Signing up is Fast and Easy. Contact us today and receive free pricing from suppliers withing an hour. We will help access instant solutions for any small business in need of 24 hour call overflow customer support or after hours answering service.

    Here are actual problems our visitors had solved through an answering service.

    I am looking for an answering service that can take our calls to set appointments for our patients. Currently we take the calls during the day and just have an answering service that takes the calls during lunch and overnight paging the doctor on call if needed or taking messages. However, we have 2 providers and are beginning to get very busy so our phones ring all day long and we have 6 lines and only 3 people that can answer phones, therefore, it seriously interrupts our daily duties requiring us to stay late and on weekends.

    Our law office has around 5000 calls a month. Looking for pricing as well as to hear more about the quality of the calls.

    Need bilingual support in answering patient calls for our medical office(daytime business hours).

    We are a very small software company with international clients in Europe. In the event there is a system outage with our product we need someone to be able to answer a call 24/7 365 and then fire off an email that will trigger our internal paging system.

    A non-profit organization looking for pricing for answering calls to our main number then transferring to up to 10 extensions.

    I will be running some ads soon and want to make sure that I don t miss any potential sales calls. Never know if advertising will bring in calls but don t want to rely on my part time office staff or voicemail for the near future.

    I am a solo practitioner in Illinois. My focus is criminal defense law. I need a phone answer service for morning, late evening and weekends. Please provide plan options and cost.

    The call center will pickup the call and answer in our company name. They will take down a description of the issue, and inform the customer that our escalation team will be calling them back within the next 10-15 mins. Then after they are off the phone with the customer, the call center calls a designated person on our team. They pass the information about the issue and the number to call the person back to our agent. Our agent will then call the customer back.

    Basic small chiropractic office with limited hours 3 days a week. We need off-hours phone coverage, with forwarding access for emergencies, and dismissing sales calls. Estimated average 100 calls/month.

    We are looking for a appointment setter to either call and set appointments for our sales staff to meet. Plus we are looking for them to sell over the phone, whatever works for the customer.
    What we are selling is ad space for a weekly publication in a certain zip codes. You will need to get the phone numbers for the business’s in those zip codes. If this works we will give you more zip codes to call on.

    Start up heating air business in need of assistance with potential incoming calls while I still work my current full time job until my business is well established.

    6025 Royal Lane

    Dallas TX 75230


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    Greece – Bulgaria: Call for innovative business ideas of young people (SMART START-UP project)

    #innovative business ideas

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    European Territorial Cooperation is an Objective of the Cohesion Policy and provides a framework for the exchange of experiences among local and regional actors from across Europe

    Development.

    European Territorial Cooperation contributes in the transformation of the European regions into strong economic and social poles through the funding of common projects

    The team.

    Our officers are responsible for the management of five bilateral cross-border Programmes and the national coordination of the seven multilateral Programmes, Greece is participating in

    Vision.

    More growth and jobs for all regions of the European Union through the promotion of cross-border, transnational and interregional cooperation

    Perspective.

    European Territorial Cooperation Programmes enhance economic and social cohesion, encouraging balance development and promoting competitiveness

    The Business Information and Consulting Centre – Sandanski announces a call for innovative ideas for start-up or development of business by young people with potential and interest in entrepreneurship, new technologies and innovation. The aim of the SMART START-UP competition is to encourage and motivate young people to generate innovative business ideas with potential for further development.

    Detailed information concerning the conditions, deadlines and required documents for application can be found here

    Please note that the deadline for submission of business ideas is: 29.05.2015, 17:00

    This initiative is carried out within the framework of the Project SMART SPECIALIZATION

    Events calendar


    European Territorial Cooperation Programmes are co-funded by European Union and National Funds of the countries participating in them

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    Register in Newsletter:

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