Tag: answering

How Answering Services Work #telephone #answering #services


How Answering Services Work

Doctors often use answering services so they can be available 24/7.

© Photographer: Miroslav Tolimir | Agency: Dreamstime

When a head-splitting toothache awakens you at 2 a.m. you want to talk to someone about instant relief. When the instructions for setting up your new PC don’t make sense, you want to talk to someone who understands them. And when a marketing push has calls pouring into your business, you want callers to get information. But when you’re attending your daughter’s wedding, you don’t want to talk to anyone unless it’s an emergency.

In all of these cases, an answering service can suit your needs. With answering services, you can contact doctors and dentists 24 hours a day. A call center for an electronics company can give you needed technical support. And you can make sure clients have information when you’re not available — and can reach you when it’s really important. With an Internet answering service, you can even receive messages on your smartphone wherever you are.

Plenty of industries rely on answering services:

  • Doctors work office hours but still need to be available for emergencies at other times.
  • Plumbers, contractors and other field workers need to be aware of job additions and other schedule changes.
  • Sales reps don’t want to miss sales leads but also don’t want to be interrupted during a client meeting.
  • Solo entrepreneurs need professional communications staff for their virtual offices.
  • Large corporations need call centers to take product orders, explain how to use products or provide more information about them.
  • Service organizations, like insurance companies, need staff to handle routine inquiries about premium deadlines and coverage limits.
  • Companies that have experienced a serious snowstorm or power outage need an immediate way to handle communications.

But what services are available, who provides them, and what are the potential problems? Keep reading to find out, starting with a look at the different services offered by answering service providers.

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San Antonio Family Physicians #answering #service #san #antonio


Welcome to San Antonio Family Physicians

We promise to listen. We believe every patient deserves a physician who emphasizes communication and a strong doctor-patient relationship.

We pride ourselves on the scope of services we offer every patient. Our goal is to assist patients with all of their medical needs within the convenience of our office. At San Antonio Family Physicians, we take the time to listen to each patient and address their individual needs. We emphasize prevention to help patients avoid more serious health issues down the road. We believe in only the highest quality of care and we treat every patient as a valuable member of our family.

Our physicians and staff are always available when our patients are in need. We will work to fit urgent problem patients into our schedule. Our office maintains evening hours three nights per week, as well as Saturday hours, to ensure every patient is taken care of. Our 24-hour live answering service is also available for patients to call in and be directly linked to one of our providers in the event of an emergency.

We are located in Northwest San Antonio, on the campus of the CHRISTUS Santa Rosa Hospital at Westover Hills. We are within close proximity to Sea World and we are 10-15 minutes from the La Cantera shopping mall.

Se habla espanol. We accept most insurance plans.


At San Antonio Family Physicians we believe that listening to our patients is critical to building a strong relationship. By getting to know our patients, we are also able to focus on preventing health issues before they start. Dr. Bernstein and his staff also believe that an all-inclusive medical home is the key to successful patient care. Our patient-centered approach is what sets us apart from other primary care providers. We put the patient first, treating each with respect and dignity so they will leave feeling like a member of our family. SAFP delivers comprehensive and easily accessible patient care. We will take the time necessary to solve our patient’s problems.

Specialty Care Within Our Office

With our patients’ care and busy schedules in mind, San Antonio Family Physicians offers a variety of specialties and services within our office. Our goal is to provide a medical home for all of our patients in order to better serve their medical needs. As a Family Medicine Practice, we offer care in Pediatrics, Geriatrics, Gynecology, and Internal Medicine. Our Physicians also offer excellence in the care of Allergy, Diabetes, Hypertension, High Cholesterol, Thyroid Disease, COPD, Asthma, Attention Deficit Disorder, Obesity/Weight Loss, Sleep Disorders, Sports Medicine/Muscle Injuries, Skin Disorders, Facial Aesthetics and many more common problem areas. We welcome and strongly recommend annual exams for all patients, including school physicals and sports physicals.

Convenient In-Office Services

We understand our patients’ time is as valuable as our own. To make their care simple and worry-free, we offer a variety of services located conveniently within our office. Our patients’ labs can be drawn within our very own laboratory, allowing prompt and convenient results. These lab results are tracked electronically and are available to view online via our secure Patient Portal. We also provide skin and blood allergy testing, a variety of Cardiovascular and Pulmonary Testing and multi-day glucose monitoring out of our office. It is our goal to meet all of our patients’ general medical needs within one primary location, with required testing carried out by our own trusted and trained staff whenever possible.

24–Hour Care

At San Antonio Family Physicians, we are here when our patient’s need us. Our staff is constantly concerned with the well-being of our patients and we provide a 24-hours emergency phone service allowing patients to reach us after hours. When appropriate, patient calls will be directly linked to one of our physicians or board-certified nurse practitioners. We also offer extended office hours in the evening several nights per week and on alternating Saturdays. We recommend that our patients who require emergency room attention go to CHRISTUS Santa Rosa Hospital at Westover Hills, North West San Antonio’s new state-of-the art facility. At this hospital, our hand-picked hospitalists and specialists care for our patients and maintain a high level of communication with SAFP during and after a patient’s emergency room visit or admission.

11212 State HWY 151,
Medical Plaza 1, Suite 390
(in front of Sea World)
San Antonio, TX 78251

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Telephone Answering Services #answering #service, #answering #services, #live #answering #service, #virtual #recpetionist, #answering #service


Telephone Answering Service Solutions

Messages by e-mail, text or patch

Inbound Call Center Services at Affordable Pricing

Select Answering Service and our call center affiliates are committed to offering very affordable call center services through highly trained, professional speaking agents that will answer your customers calls live, just as if the were an actual extension of your company. Representatives will answer the call in your company name and can function just as if they were located right in your office. Messages will be taken and delivered instantly by text to phone, email, online, fax or a call transfer.

For as little as $12/week you can start enjoying a professional telephone answering service 24 hours a day 7 days a week! For a small fraction of the cost of a receptionist, your phone calls from important customers will be greeted by a remote receptionist 24 7, after hours, holidays, and anytime you can t answer your phone. Our specialties are medical answering service, attorney answering service, contractors HVAC and much more. Never miss another opportunity again.

Signing up is Fast and Easy. Contact us today and receive free pricing from suppliers withing an hour. We will help access instant solutions for any small business in need of 24 hour call overflow customer support or after hours answering service.

Here are actual problems our visitors had solved through an answering service.

I am looking for an answering service that can take our calls to set appointments for our patients. Currently we take the calls during the day and just have an answering service that takes the calls during lunch and overnight paging the doctor on call if needed or taking messages. However, we have 2 providers and are beginning to get very busy so our phones ring all day long and we have 6 lines and only 3 people that can answer phones, therefore, it seriously interrupts our daily duties requiring us to stay late and on weekends.

Our law office has around 5000 calls a month. Looking for pricing as well as to hear more about the quality of the calls.

Need bilingual support in answering patient calls for our medical office(daytime business hours).

We are a very small software company with international clients in Europe. In the event there is a system outage with our product we need someone to be able to answer a call 24/7 365 and then fire off an email that will trigger our internal paging system.

A non-profit organization looking for pricing for answering calls to our main number then transferring to up to 10 extensions.

I will be running some ads soon and want to make sure that I don t miss any potential sales calls. Never know if advertising will bring in calls but don t want to rely on my part time office staff or voicemail for the near future.

I am a solo practitioner in Illinois. My focus is criminal defense law. I need a phone answer service for morning, late evening and weekends. Please provide plan options and cost.

The call center will pickup the call and answer in our company name. They will take down a description of the issue, and inform the customer that our escalation team will be calling them back within the next 10-15 mins. Then after they are off the phone with the customer, the call center calls a designated person on our team. They pass the information about the issue and the number to call the person back to our agent. Our agent will then call the customer back.

Basic small chiropractic office with limited hours 3 days a week. We need off-hours phone coverage, with forwarding access for emergencies, and dismissing sales calls. Estimated average 100 calls/month.

We are looking for a appointment setter to either call and set appointments for our sales staff to meet. Plus we are looking for them to sell over the phone, whatever works for the customer.
What we are selling is ad space for a weekly publication in a certain zip codes. You will need to get the phone numbers for the business’s in those zip codes. If this works we will give you more zip codes to call on.

Start up heating air business in need of assistance with potential incoming calls while I still work my current full time job until my business is well established.

6025 Royal Lane

Dallas TX 75230

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Live Telephone Answering Services #telephone #answering #services,live #phone #answering #service #for #small #business,small #business


Telephone Answering Service

There are many ways that a professional answering service can change the way your business does business for the better.

Time. Money. Service. As one of the premier service providers in the answering service industry, we are committed to saving you time, increasing your bottom line and streamlining all of your many operations – including customer service – that begin with the telephone.

U.S.-based. 24/7. Always on, always there. Answering Service Care is a U.S.-based family-owned business that’s been around since 1974. Our team – which becomes your virtual receptionist team – is available for you and your callers 24/7, every day, nights, weekends, and holidays, answering the phones with total efficiency, professionalism and compassion.

Your virtual office. Your callers are greeted warmly and promptly. They are so well trained that your callers think their calls are being handled by your on-site personnel. They know the answers to commonly asked questions, can set up appointments, route urgent calls and get messages to you in real-time via text (SMS), email, recording or live.

We care. That’s right. We take our name seriously. We care. We aren’t just family-run: we’re a family. And we treat you and your callers like family, too. No matter what business you are in, our business is all about you.

Call Today for Affordable, Reliable Answering Services

For the most reliable, confidential live answering service, call Answering Service Care today, (800) 430-6511. Our U.S based operators provide non-accented English service and Bilingual services for your customers 24 hours a day, 365 days a year. One call to Answering Service Care gets you:

  • same day set up
  • no annual contracts
  • referral program perks
  • accurate call recording
  • HIPAA compliant services
  • completely confidential answering services
  • no extra charge for holidays or weekends
  • 37 years experience in the answering services industry

Don t trust your business reputation and sales to an answering machine. Call us for the most reliable telephone answering service in the U.S. with affordable rates and professional results. With 24 hour call answering in three rings or less, your clients will never be left hanging on hold or listening to a busy signal.

Call today for more information, (800) 430-6511.

Contact us for all your telephone answering service needs including menu tree options set up to route callers to the right department and personalized voicemail. Our live answering service company has been in business since 1974 and is entirely U.S. based.

Many of our customers have been with us for years, and refer our services to other businesses in need of:

Leave a positive impression with each and every call when you use our professional, caring, reliable operators who accurately record every message and promptly report every call using the preselected method you choose. Get your messages via email, text, voicemail, or home phone notification the choice is yours.

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Air Purifiers Portable Air Conditioners Space Heaters – Contact Us #speciality #answering #service


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    Texas A – M – Commerce (GMAT can be waived – it s AACSB-accredited)


    Thread: Texas A M – Commerce (GMAT can be waived it’s AACSB-accredited)

    Teachers play an important role in fostering the intellectual and social development of children during their formative years. The education that students acquire is key to determining the future of those students. Whether in elementary or high schools or in private or public schools, teachers provide the tools and the environment for their students to develop into responsible adults.
    Teachers act as facilitators or coaches, using classroom presentations or individual instruction to help students learn and apply concepts in subjects such as science, mathematics, and English. They plan, evaluate, and assign lessons; prepare, administer, and grade tests; listen to oral presentations; and maintain classroom discipline. Teachers observe and evaluate a student’s performance and potential. They are increasingly asked to use new assessment methods

    �Public school teachers must be licensed, which typically requires a bachelor’s degree and the completion of an approved teacher education program; private school teachers do not have to be licensed but may still need a bachelor’s degree.
    �Job prospects are best for teachers in high-demand fields, such as mathematics, science, and bilingual education, and in less desirable urban or rural school districts.
    �Teachers must have the ability to communicate, inspire trust and confidence, and motivate students, as well as understand students’ educational and emotional needs.

    Click Here
    to find FREE information on schools offering this course of study.

    Lewis offers the following online degrees: Bachelor�s Degree in Fire Service Administration; Certificates in Nursing Administration and Nursing Education; Master�s Degree in Organizational Leadership (Higher Education, Management, Not-For-Profit, Public Administration, and Training), Information Security (Managerial and Technical); and MSN in Nursing Administration and Nursing Education.

    The school is regionally accredited, the most widely recognized accreditation.

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    Colorado State University – Global Campus

    Colorado State University – Global Campus

    Colorado State University offers accredited Bachelor completion and Master programs in a variety of fields, including business management, organizational leadership, a Masters in Teaching and Learning, and a BS in Social Sciences (degree completion)

    The school is regionally accredited, the most widely recognized accreditation.

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    Last edited by dl_mba; 11-08-2011 at 05:15 AM.

    Join Date Dec 2011 Posts 4

    Hi! Has anyone on here heard anything about the MS in Accounting a TAMU-Commerce? I am interested in the program. Thanks!

    Argosy offers online Bachelor’s, Master’s and Doctorate in Business Administration, psychology, and HR-related degrees, with many specialty degrees, including organizational psychology, exercise psychology, HR, public administration, higher education administration, and many more.

    Argosy also offers the same degrees and more from 19 locations across the U.S. and is a leader in the distance/online education field.

    Argosy has one of the largest graduate student communities in the nation, and is regionally accredited, the most widely recognized accreditation.

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    Join Date Nov 2004 Posts 658

    Hi! Has anyone on here heard anything about the MS in Accounting a TAMU-Commerce? I am interested in the program. Thanks!

    There is already an active thread about this.

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    Answering Service Cost – How Much Should You Pay #answering #service #prices,answering #service #cost,price


    How Much Do Answering Services Cost?

    How Much Does a Telephone Answering Service Cost?

    On average a live answering service is going cost a small business with normal usage times somewhere between $12 $43 a week. The real question is what determines the actual cost of an answering service and what can you do to control the price. There are two types of billing programs and those are pay per call and pay per minute. Pay per call answering services are just what they say they are, you pay a fixed rate for each call that the call center answers on your behalf. A per minute plan is billed according to the time that is spent with your customers and is generally billed in 12 second increments.

    How Much Should You Pay For Answering Services? This is probably the best way to address the question of how much a telephone answering service will cost. Depending on your specific needs (and they vary greatly) on average you can expect to pay about $0.79 a minute. So if you have a plan where you pay per call then you should examine the average duration of those calls and determine if you’re getting the best rate available. In other words if you’re paying $1.80 per call but your average call length is only one minute and fifteen seconds then odds are you may be paying too much the service.

    How Can I Get the Lowest Price on an Answering Service? Bottom line, make them fight for your business. When call centers service providers are bidding against each other for your business you can save as much as 25% off the cost of service. This also applies if you already have a service. When you have an existing service you can compare the prices of the competition and usually even enjoy a free trial. If you like the service you simply forward your line to the new number, or see if your existing provider will lower your rates to keep you from leaving them.

    What Can Select Answering Service do to Lower my Cost? To help you get the best price on your answering service solution we offer a totally free service so you can get top companies to go head to head against each other for your business. In other words you’ll get their best price because they’ll know you are shopping through our system. We don’t think businesses should pay marked up prices for answering services and this free, no obligation system lets you use a single form to communicate your needs to up to 5 top companies that match your needs.

    How Can I reduce the Cost of my Answering Service? There are a number ways to lower your answering service costs. The easiest way is to have the receptionist service only ask the questions that are required, which may be the callers name, telephone number, and a short message as to why they are calling. Also, if you’re paying for calls to be transferred but you are rarely able to answer those calls it’s a good idea to change your plan to just have messages sent by text, which can lower your bill by as much as 20%. Alternatively you have the ability to turn your service on and off at will. When you or your staff are in the office simple un-forward your lines, or your phone company can set up a “busy no answer” feature whereas the first 3 rings come into your office and if you’re busy and don’t answer then the call will be forwarded to the service.

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    Small business call answering service – Phone answering for small businesses #phone #answering #services


    Telephone answering service for small businesses

    Whether you re a successful business deciding how to invest and grown your business, a business start-up or an independant professional, the benefits of a telephone answering service for small business are clear.

    You must give callers a fully professional impression at all times.

    • You might be with clients
    • Or driving up the motorway
    • Or your receptionist might be on another call

    But callers expect a professional service from you. They want their calls answered quickly and efficiently.

    • Lost calls means lost business
    • Additional staff means additional overheads

    neither of which are good for small business.

    It doesn t cost the earth

    If this sounds familiar and represents your company, consider Verbatim. A call answering service is probably the most cost effective solution for your business, and it ll mean you never miss a call again.

    With our no-risk free trial and all-inclusive pricing. you have nothing to lose! Call us today on 01635 576070 to discuss the range of services we offer or to tailor a solution to fit your business.

    [calltoaction] [quotes sector= Small businesses count= 3 random= true ] [calltoaction] 0

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    East Texas Emergency Communication Service, Inc #emergency #answering #service


    East Texas Emergency Communication Service, Inc.

    About ETECS

    The mission of East Texas Emergency Communication Service, Inc. is to support all area law enforcement, fire, medical, and emergency management agencies with supplemental communications when normal systems fail or become inadequate.

    The only requirements to join ETECS are a willingness to serve and a valid amateur radio license (and we can help you get your license if you do not already have one). The first step is to fill out an ETECS Registration. There are no dues or fees. If you have any questions, feel free to contact any of the ETECS leadership listed below.

    The volunteer members of ETECS augment emergency communications for Smith County law enforcement, fire personnel, and emergency management agencies when regular communications fail or are inadequate. ETECS supports and provides the primary communications for the Smith County Chapter of the American Red Cross and participates in the National Weather Service s SKYWARN early warning system and weather spotting. The organization operates under the Federal Communications Commission (FCC) and is recognized by the Governor s Division of Emergency Management RACES program and the American Radio Relay League s Amateur Radio Emergency Service (ARES).

    In recent years, the group has been involved in supporting and coordinating communications for the space shuttle recovery efforts and severe weather situations, including hurricane sheltering operations for hurricanes Katrina and Rita.

    ETECS is incorporated in the State of Texas and is a 501(c)(3) tax-exempt organization.

    ETECS Corporate Leadership:

    • John Newman, N9JN: Director
    • Michael York, N5OAR, Treasurer
    • Gene Coldwell, WB5CTQ: Board Member
    • Gaylen Gage, KD5KIZ: Board Member
    • Mark Taylor, W5MCT: Board Member
    • Mark Taylor, W5MCT: Smith County EC
    • John Newman, N9JN: NTX District 9 EC
    • John Galvin, N5TIM: NTX Section EC
    • Gaylen Gage, KD5KIZ: Smith County CLO
    • Phil Clements, K5PC: District 6 DRO
    • John Newman, N9JN: Region 2 RRO
    • Mark Taylor, W5MCT: Smith County Skywarn Coordinator

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    4 Ways to Answer the Phone Politely #phone #answering #message


    How to Answer the Phone Politely

    Keep it professional. When you’re answering the phone at your office, you don’t always know who’s on the other end of the conversation. It could be your boss, a customer, one of your colleagues, or even a wrong number. Answering the phone professionally will start whatever conversation you are about to have get off on the right foot.

    • Even if you have caller ID, it could be your boss calling from a colleague’s phone! Answering the phone with “Yeah, what?” will give people an impression of you that you don’t want them to have.

    Focus on the conversation. Stop whatever you might be doing and take a brief moment to prepare. Wear the face you want to project before picking up the phone. It makes a difference: whether you’re smiling, frowning, or bored to tears, your caller will hear that in your tone.

    Always identify yourself. In business situations, it is appropriate to answer the phone with your name and company: “Good morning, thank you for calling XYZ. This is Joan. How may I help you?”

    • If it’s an internal call, and you know it, you can answer with your department and name: “Hello, this is WebDev, Jordan speaking. How can I help you today?” This will let your caller know they’ve reached the right person, and that you are ready to assist them. Keeping a friendly, personable tone will make the call much more pleasant for everybody.
    • In many office situations, there are guidelines for answering the phone that all employees must follow. Always project sincerity, no matter how silly the canned lines might seem—the customer will be able to tell the difference if you are enthusiastic, versus just reading the cue card: “Thanks for calling ChknLckn, the FngrLckn best!” will sound totally ridiculous if you don’t say it with conviction!

    Answer with an appropriate level of decorum. Try not to speak too informally until you know who the caller is.

    • If the speaker does not introduce themselves, say, “May I ask who’s calling?” This is an accepted practice that not only lets the caller know they are being treated personally, it also lets you make a note should you need to contact that person again, or transfer them to another line.Don’t ask the speaker rudely.Or He/She might get displeased with you.
    • Do not delve into gossiping or personal conversations. Unless you’re chatting with a colleague or friend, there’s no room for this in an office situation.

    Listen carefully. Find out the reason the person is calling and respond appropriately.

    • If the person they are trying to reach is not at home or is not available to speak, tell the caller, “I’m sorry, Mrs. Simpson, Mr. Burns is not available right now. May I take a message?”
    • Be sure to record the person’s name, phone number, and purpose of call. This way, if it is an important call, the issue can be dealt with as quickly and efficiently as possible.

    Be wary of information-gathering calls. If the caller requests details about you or others, consider carefully before responding. Even if the caller gives a name and identifies his or her company, you should be wary unless they are a trusted contact.

    • In a business situation, state “I’m sorry, sir/madam. Company policy is that I am not permitted to give out that information. May I have more details on why it is required?” and make your assessment from there.

    Be yourself. Your home is your castle, as they say, and while phone etiquette is still the best practice, the formality of the office is not usually necessary.

    Say hello! It’s a universal greeting known around the world: “Hello?” Say it with a smile, and people will usually respond accordingly.

    • If, based on caller ID and experience, you know who’s calling, feel free saying “Hi, Tom! How are you today?”
    • If you have caller ID and do not recognize the caller, or the call is either listed as “unknown,” or “blocked,” answering the phone is discretionary.
    • If you do choose to answer, be aware that the person on the other end of the line is probably in a business frame of mind, and answer accordingly. Be wary of giving out your name to strangers, however. A simple “Hello?” will suffice.
    • If they ask for you or another member of your household, ask them for their name and organization before you tell them anything—the last thing you want to do is give telemarketers too much information! If they’re cagey or won’t say who they are, remember—you’re under no obligation to continue speaking to them.

    Method Three of Three:
    Voice Mail Edit

    Record your greeting. Not all calls get through, and when they don’t, answering machines and voice mail are there to take the calls we miss. Because you don’t know who might reach your machine, using proper phone etiquette is important.

    Keep it professional in the office. Your answering machine greeting at work should be handled much like you would handle a “live” call: “Hello, you’ve reached the office of Mr. Burns. Please leave a message, including your name, phone number, and time you called. If this is an emergency, please contact my assistant at 415-555-1234.”

    At home, keep it simple, friendly, and direct. You can say “Hi, this is Steve. I can’t pick up the phone at the moment, but leave your name and number, and I’ll call you back as soon as I can.”

    • If you want to be more anonymous, you can say “Hi, you’ve reached 415-555-1234. There’s nobody available to take your call, but leave your name and number and we’ll get back to you.”
    • Family options are flexible. You can answer for your whole family: “Hi, this is the Simpson family. Sorry we can’t come to the phone right now, but leave a message and we’ll call you back as soon as we can!”
    • You can also have the whole family speak (either as a chorus, or individually), but the essence should be the same: sorry we missed your call, we’re not able to answer at the moment, please leave a message.
    • Whatever you do, avoid saying “We’re not home right now,” especially if you’re not home! This lets potential troublemakers know they won’t be disturbed as they “borrow” your TV, stereo, and jewelry.

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