Denver Business Journal warns some renewal notices aren – t legit – The Denver Post
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Denver Business Journal warns some renewal notices aren t legit
The Denver Business Journal has alerted subscribers that they have no connection with United Publishers Network, a company sending out renewal notices for subscriptions that have not expired.
They are not authorized to offer our subscriptions. If you received one of these notices or phone calls, we suggest you ignore it, a message left on subscribers phones said Monday morning.
United Publishers Network is accused of improperly soliciting subscription renewals for magazines and newspapers, including the Denver Business Journal and other publications in the Charlotte, N.C.- based American City Business Journals newspaper chain.
ACBJ is attempting to determine how United Publishers Network obtained its subscriber list.
American City Business Journals parent company has our in-house counsel doing the due diligence right now to figure out exactly what we need to do to get these guys to stop, Denver Business Journal publisher Pete Casillas said, adding that UPN s solicitation is more or less a scam. In the meantime, our position has been to inform our subscribers that these folks are out there and to disregard their notes.
We do know that no credit-card information has been compromised, he said.
In the past three years, the Better Business Bureau has received 875 complaints against United Publishers Network, including 153 problems with the product/service and 371 billing/collection issues.
Carol Garton, vice president of marketing for the Better Business Bureau Denver/Boulder, said that United Publishers Network has an F rating from the BBB.
Consumers allege they receive bills from this company for magazines they currently have subscriptions for, implying it is time for renewal, Garton said. However, consumers claim the subscriptions are not expired, nor did they originally order through this company.
She said consumers alleged that United Publishers Network s renewal advertisement states it has the lowest renewal fee, but subscribers find that renewing directly through the publisher costs less. They also claim that the company charges a $20 processing fee to cancel renewals.
Garton said people who are solicited by phone or letter should always call the Business Journal they are working with and check to see what they received is an actual bill.
The Denver Business Journal said legitimate renewal notices and subscription offers will always display an official logo and ask that payments be sent to the company s service center in Charlotte. People with questions about their subscriptions can call 866-853-3661.
United Publishers Network did not respond to a request for comment.