Month: August 2018
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What is Business Process Outsourcing definition advantages and disadvantages, UCMS Group Russia, business process
What is Business Process Outsourcing definition advantages and disadvantages
Business process outsourcing
Business Process Outsourcing (BPO) is a type of outsourcing in which a company outsources non-core business processes to another company. BPO is the most flexible form of outsourcing, involving a close relationship between the customer and outsourcing provider.
Unlike piecemeal outsourcing of individual projects with specific deadlines and budgets, business process outsourcing may not have fixed time or budget restrictions. With BPO, outsourcers are in charge of an entire functional area of the business, not just separate tasks.
While BPO is defined as outsourcing of any process area, the term is often used to also refer to narrower types of outsourcing. Outsourcing of industrial manufacturing (essentially a type of BPO) is often broken out into a separate type of manufacturing (or industrial) outsourcing. BPO is rarely used to describe outsourcing of auxiliary processes such as facilities cleaning or cafeteria services.
Most often, BPO refers to outsourcing of high-level processes, typically related to finance, personnel, marketing, or legal support. IT and corporate information systems are often included as part of business process outsourcing.
BPO advantages and shortcomings
The advantages of BPO are virtually identical to the advantages of piecemeal outsourcing. In both cases, the main goal of outsourcing is to control costs thanks to the greater competency of the contractor in the relevant business processes or tasks. Compared to task-by-task outsourcing, BPO achieves even greater cost savings over the long term but requires more initial preparation.
In some cases the main push for BPO is not due to cost savings, but the desire for greater control and predictability. BPO makes costs predictable through clear financial terms stipulated in the contract and service level agreement (SLA).
The main disadvantages of BPO include its relative complexity: it is much more difficult to entrust entire business processes, as opposed to specific tasks, to an outside contractor. So this kind of outsourcing requires more comprehensive preliminary analysis when selecting a contractor, as well as possible adaptation of business processes before outsourcing them.
The economic benefits of BPO are accomplished through the contractor s greater competence in non-core (for the customer) business processes. Transfer of specific business processes is rarely the goal of BPO. In most cases, BPO involves outsourcing of processes that are found at almost all organizations, such as personnel management, tax accounting and payroll. BPO tends to have a smaller scope of application than simpler outsourcing of tasks.
With BPO, outsourcers are responsible for larger functional areas and the customer is naturally concerned about the quality and safety of services. This worry is one of the factors holding back BPO, since the high expectations of customers are not always in keeping with the reputation and past experience of some service vendors on the market.
Overall, the advantages and shortcomings of BPO are very similar to those of outsourcing in general. As the most flexible form of outsourcing, business process outsourcing can bring maximum benefits but has larger shortcomings and a smaller scope of application.
There are many types of BPO worldwide today and many of these are in successful use at Russian businesses. Depending on the specifics and industry of each specific company, the processes to be outsourced can differ significantly. Nonetheless, there are several textbook examples of BPO that are representative of almost all sufficiently large businesses.
HR management outsourcing
All companies have to deal with personnel management: hiring, payroll, and tax reporting. The vast majority of companies do not specialize in these services, however, and do not have the necessary expertise. This is one of the reasons why Human Resources Outsourcing (HRO) has become so popular.
In most cases, outsourced tasks are related to employee selection and recruitment (as well as staff leasing and outstaffing). HR administration and payroll are outsourced less frequently.
Russian companies often outsource HR management. Staffing agencies are examples of companies providing selection and hiring services. There are relatively few providers of comprehensive staff management and HR recordkeeping services, among which the UCMS Group and Intercomp are among the largest in Russia.
Outsourcing of customer management and call centers
One widespread example of BPO is outsourcing of customer relationship management (CRM), including outsourcing of phone calls to dedicated call centers. The vast majority of Western companies use this type of BPO, placing expensive call centers in locations with low prevailing wages and even in other countries.
India is regarded as the hotbed of call center outsourcing services, by providing acceptable quality to Western companies at very low prices (thanks to low wages). Oftentimes call centers are located in Eastern Europe and in some Arab countries (such as Egypt).
Outsourcing of call centers is quite common in Russia, but is of a slightly different form. Russian-language requirements rule out all countries except for parts of the former Soviet Union. Many Russian companies prefer to place their customer service centers in provincial Russian cities with comparatively low wages. A special legal entity is established for running the call center, which allows calling the process outsourcing. There are also independent companies on the market that provide comprehensive services for call center outsourcing.
Outsourcing of accounting
Outsourcing of accounting and bookkeeping is much like outsourcing of HR management. In both cases, the contractor is given non-specific functions that are necessary for companies of all sizes and industries.
In theory and in practice, outsourcers can perform all accounting functions, down to completing bank payments and providing source documents to contract partners. However, this does not prevent setting up complicated and flexible business processes that combine outside companies and in-house staff to achieve maximum efficiency.
One of the most common concerns about outsourcing of accounting and bookkeeping concerns the security of sensitive financial information – any outsourcing company will go to great lengths to protect its market reputation and existing customer base.
Outsourcing of IT processes
Many types of BPO have become more available thanks to the near-universal adoption of IT, reducing the cost and time necessary for coordination between the customer and outsourcer. Before the 1990s, some types of outsourcing (such as offshore call centers) were almost impossible due to technical reasons. This is why the term “outsourcing” is so often associated with IT, although the term itself does not imply it.
Today s IT industry is rich with examples of BPO: manufacturing and software development are often outsourced. Traditionally, the leader in IT manufacturing is China, with offshore software development concentrated in India, Eastern Europe and Russia. In 2007–08, several leading IT firms swooped into Russia to set up development centers.
Often “IT BPO” is taken to mean outsourcing of corporate IT processes that are not related to IT itself. In Western countries, comprehensive IT outsourcing has caught on, in which the contractor manages the customer s entire IT infrastructure. This approach is extremely rare in Russia, where companies prefer to limit themselves to certain types of IT BPO, such as hosting of applications or corporate sites. The main providers of IT outsourcing in Russia today are traditional systems integrators for which BPO is not their core business. At the same time, IBM and HP are very actively increasing their presence in the Russian IT services market.
Software on Demand
Software on Demand (SoD) is a type of IT process outsourcing. Unlike ordinary hosting, an SoD outsourcer both provides the hardware for hosting information systems and ensures their installation, support, and updates.
With SoD, customers pay not for ownership of software per se, but rent it (accessing it through a web interface). So unlike traditional software licensing schemes, the customer has relatively small recurring payments and does not have to make large investments in system acquisition. Recurring payments also mean that if the customer does not need the software for a time, the customer can stop using it and freeze payments to the developer.
SoD is a clear example of the relationship between different kinds of BPO. Developers of SoD systems for personnel management or bookkeeping can also be providers of BPO in these areas. One example is the UCMS Group, which develops the Quinyx HR management system while also providing outsourcing of HR processes.
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Business Process Outsourcing, Deloitte UK, business process outsourcing.#Business #process #outsourcing
Business Process Outsourcing
Our Business Process Outsourcing (BPO) team incorporates specialists in the selection of, and implementation of BPO contracts, including programme management (contract mobilisation), strategy and insight into client buying requirements, financial modelling for PbR and contract profitability analytics. We would be delighted to discuss your opportunities and challenges and how we may be able to help.
Business Process Outsourcing spans the delivery of front office (customer facing) processes, back office (generic business) processes and middle office (business specific, operational) processes by a third party to improve cost and / or quality of delivery.
Costs versus value
On-going economic challenges are both a blessing and a curse within BPO. Potential clients looking for opportunities to cut their own costs means an increase in opportunities but at the same time a heightened desire to get more for less. This squeezes margins and adds contract risk.
In the case of Government there is an increasing interest in outsourcing frontline services on a Payment by Results (PbR) basis. This requires a greater focus on transformation and quality, not just efficiency, as well as expertise in new, more risky, contracting models and heightened reputational (political) risk.
Financial services represents the largest private sector segment for BPO. The current instability in this sector presents new opportunities, for example e.g. consumer credit checks, credit card processing, payment processing, conveyancing, but is also subject to the greatest regulatory scrutiny, e.g. relating to offshore / trust administration services.
“Whether you focus on financial services, the public sector, niche industries, onshore or offshore, we have the breadth and depth of experience to bring meaningful insights to your business.”
Nick Jeal, Partner, Business Process Outsourcing Sector Lead
Deloitte is is proud to be BSA’s Associate Member.
We believe that our partnership with BSA sustainably benefits the industry as we continue to develop unique insights which Business Services companies look at to grow and compete.
types of business
Below, we ve listed some of the more common types of fairies that people are likely to encounter but this is by no means an all inclusive list. Most of the residents of the fairy realm will fall into one of three categories, neutral fairies, the Seelie, and the Unseelie. The neutral fairies are just that, neither aligned with the good or bad. This may be an oversimplification but the Seelie are generally considered to be the light (mainly positive) fairies while the Unseelie are quite the opposite.
1) The well known Pixie This small, winged fairy has a human-type form and at its tallest is only 6” tall. Pixies are quite attracted to small children, laughter, and happiness. They love gardens (especially Heather) and other flowering plants. Like hummingbirds, they are known to sip nectar from flowers like Honeysuckle. Fun loving, carefree and prankish, they often take household items from humans only to return them later when they’ve had their fun. They are more spontaneous and active than their larger fairy counterparts and generally have a shorter attention span. They are very social beings and live in a monarchy under a king or queen.
2) Trooping Fairies These fairies are generally the same size as pixies (6” tall) but have no wings. They are known as trooping fairies because they travel together in long processions. The males often wear green jackets and they tend live near the woods where there is a lot of underbrush. They are also known to inhabit trees often referred to by humans as a “fairy tree.” Trooping fairies can be larger or smaller than 6” and can be friendly or sinister.
3) Brownies At 4.5” tall , they are a bit smaller than pixies and trooping fairies. Brownies wear brown clothing, are very meticulous and tend to have a darker brown skin color. They have no wings but are quite capable of getting to high places by each one climbing on to the other to boost each other up. These intelligent and good natured fairies originated in Scotland and are known as household fairies, meaning they reside within the home and often do chores to help out a deserving human family in exchange for food and other offerings. They are nocturnal.
4) Fauns A creature of the woodland forests, the faun has horns on his head and a body that resembles a goat below the waist and a human above. Fauns tend to be alluring, seductive and compelling, often preying upon the unsuspecting by using mind control and magic conjured from their pipes or flute to get what they desire from their victim. According to the elves, if one sees a faun, avert your eyes because as soon as they have your attention, you are under their control. That’s why humans have depicted satan to be a faun. They are neutral but can be very dangerous.
5) Merpeople includes the well known mermaid, mermen, and the smaller, fresh water dweller known as a Gherring. Merpeople are neutral but cooperate well with the elves and barter with them. They tend to be superficial and self centered and are often depicted with a mirror and a comb. They are generally unhappy about the pollution and destruction of their waters and they tend to hold humans responsible for this. Still, Mermaids in particular tend to be very fond of human males and often fall in love with them which unfortunately often ends with the human drowning. They live in social communities.
6) The Leprechaun Leprechauns tend to be solitary fairies rather than social fairies and are usually seen wearing green clothing (sometimes with red) and a green hat. Said to be shoemakers by trade, they have the legendary pot of gold and enjoy matching wits with humans (and are often victorious in this area). Most have red hair and a well groomed beard and have a rounded build which averages around 2-3” tall. They are family oriented but are not overly social to other fae unless they have earned their trust. However, when money is involved, they will do business with everyone.
7) The Gnome These kind hearted forest dwellers generally make their homes underground near oak trees. They are known for their protection and healing of wildlife and in general are very beneficial to have around. In appearance, they are around 10-12” tall and wear a red pointed hat with blue or green jackets. They mature early and both sexes have white hair by the time they are 100 or so with a life-span of over 1000 years. On rare occasion they can be found in human dwellings but usually prefer to live in the woods, closer to nature.
8 ) The Hobgoblin A dark brown creature who inhabits the forests areas and lives in trees, the Hobgoblin is a solitary fae which enjoys keeping to himself (or herself). This neutral fairy is generally a peaceful fellow and is not aggressive unless provoked. His temper can flare easily so it is wise to try and stay on his good side. They can get especially nasty if their tree is threatened.
9) The Grundels Most often found in the homes of larger Elves, Grundels have a symbiotic relationship where they work for the elves in exchange for a protected home. They are dedicated to their host family of elves and generally stay with the same family for generations, moving with them as necessity dictates. Grundels are about 3 feet tall, and often wear striped clothing. (Sorry, no picture available)
10) Elves Found in many places throughout the world, elves are very plentiful in Scandinavia, many parts of Europe, and more recently, the United States. They are a very long lived race and are gifted with sharper senses, grace, agility and perceptions than humans. They excel in the arts and crafts, including the art of magic which they define as the gathering, focusing and directing of natural energy. In general, they dislike technology and live close to nature in an idyllic setting, respecting and working with all aspects of nature.
Physically, elves are generally the same height as humans or taller but slighter in build. (There are some exceptions to this rule however and a much shorter variety of elves does exist.) In appearance, their faces might seem to be more angular than humans and they do have the more pointed ears so often depicted in books and movies. They prefer to wear medieval-type clothing but have also been known to enjoy wearing a more modern style of clothing such as jeans, on occasion.
They are divided into two basic groups now: the Seelie those that want to work with humans to heal the planet we both share and the Unseelie those who would rather solve the problem by eliminating humans all together. The Elves of Fyn, the source of the information on this site, belong to the first group (Seelie) and you can find a bit more information about them here. It is recommended that you avoid contact with the Unseelie altogether.
Update: Hi Everyone! Because of the number of comments on this post, I am moving all further comments to the forum. It would be very helpful if you could try to stay on topic or create a new topic if you would like it makes it so much less confusing that way. Thanks so much!
Naming and shaming bad debtors
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Colin Porter started website CreditorWatch after becoming frustrated with late payers in his own business.
A website allowing small businesses to name and shame those who don’t pay their invoices is making it easier to weed out late payers before going into business with them.
CreditorWatch, which launched in January, allows businesses to list companies that don’t pay their bills. Small businesses can search the site and receive alerts when a business is listed on the site as having defaulted on a payment.
It’s a timely tool given Dun & Bradstreet figures released last week, which show the number of businesses with outstanding debts rising. According to its figures, the number of businesses with severely delinquent accounts – that is, accounts that have not been paid more than 90 days after their due date – increased by more than 7 per cent during the December quarter.
Managing cash flow can keep ATO at bay
Dun & Bradstreet’s data also shows Australian firms took on average 52.1 days to settle their accounts during the December quarter, or more than three weeks beyond the standard 30-day payment terms.
CreditorWatch’s founder, Colin Porter, says he set up the site after becoming frustrated at constantly having to chase bad debts in his own small business, a custom publishing house.
“Since we launched in January we’ve had thousands of members sign up and hundreds of businesses registered for not paying their debts,” explains Porter. “I’ve even been told by some of the banks that they see our site as an early warning system for potential bank defaults.”
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Businesses that want to register non-paying companies with CreditorWatch need to provide evidence such as a final notice that a bill has not been paid.
“Every document we receive related to a bad debt is reviewed by our team,” Porter says.
Although Porter says none of the businesses listed on the site have so far been in touch to contest the claim, those who believe they have been unfairly named can contact CreditorWatch, which will investigate the situation. A business that is registered on the site for non-payment of debts remains on its bad debtors’ list for five years.
Dun & Bradstreet, however, believes firms need more than just selective data on who may or may not have paid their bills. The credit reporting agency holds more than 10 million trade references on its Australian database and believes SMEs need up-to-date data that can identify customers who are at risk of paying late, or not at all, rather than default data that looks backwards.
“To be useful credit information must be fresh, independently verified and able to predict future behaviour,” says Dun & Bradstreet’s Damian Karmelich, director of marketing and corporate affairs.
“Relying on self-reported default data essentially tells you what may have happened six months ago. What’s more important is fresh data that alerts you to upcoming risk,” says Karmelich.
Gary Green, head of sales for global debtor finance specialist Bibby Financial Services, says payment times have reduced slightly since mid-2010 when businesses were taking on average 57 days to pay their bills.
“Businesses are now paying their bills closer to the longer-term average,” he says.
But a more worrying trend, says Green, is the increasing rate of failure of small businesses. According to Dun & Bradstreet’s figures, business failures increased by 23 per cent in 2010.
“Businesses tried hard to survive during the financial crisis but they are now starting to grow again and are issuing more invoices, but this increases their risk of not getting paid,” he says.
Green urges small businesses to keep on top of their invoicing, invoice regularly and “keep close to your customers” to ensure bills are paid in full and on time.
He says once a bill is more than 90 days overdue it’s time to get more serious about chasing payments by either issuing a letter through a solicitor or using a debt collection service.
business intelligence (BI)
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Business intelligence (BI) is a technology-driven process for analyzing data and presenting actionable information to help executives, managers and other corporate end users make informed business decisions.
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BI encompasses a wide variety of tools, applications and methodologies that enable organizations to collect data from internal systems and external sources; prepare it for analysis; develop and run queries against that data; and create reports, dashboards and data visualizations to make the analytical results available to corporate decision-makers, as well as operational workers.
Business intelligence vs. data analytics
Sporadic use of the term business intelligence dates back to at least the 1860s, but consultant Howard Dresner is credited with first proposing it in 1989 as an umbrella phrase for applying data analysis techniques to support business decision-making processes. What came to be known as BI tools evolved from earlier, often mainframe-based analytical systems, such as decision support systems and executive information systems.
Comparison of BI and advanced analytics
Business intelligence is sometimes used interchangeably with business analytics; in other cases, business analytics is used either more narrowly to refer to advanced data analytics or more broadly to include both BI and advanced analytics.
Why is business intelligence important?
The potential benefits of business intelligence tools include accelerating and improving decision-making, optimizing internal business processes, increasing operational efficiency, driving new revenues and gaining competitive advantage over business rivals. BI systems can also help companies identify market trends and spot business problems that need to be addressed.
BI data can include historical information stored in a data warehouse, as well as new data gathered from source systems as it is generated, enabling BI tools to support both strategic and tactical decision-making processes.
Initially, BI tools were primarily used by data analysts and other IT professionals who ran analyses and produced reports with query results for business users. Increasingly, however, business executives and workers are using BI platforms themselves, thanks partly to the development of self-service BI and data discovery tools and dashboards.
Types of BI tools
Business intelligence combines a broad set of data analysis applications, including ad hoc analytics and querying, enterprise reporting, online analytical processing (OLAP), mobile BI, real-time BI, operational BI, cloud and software-as-a-service BI, open source BI, collaborative BI, and location intelligence.
BI technology also includes data visualization software for designing charts and other infographics, as well as tools for building BI dashboards and performance scorecards that display visualized data on business metrics and key performance indicators in an easy-to-grasp way.
Data visualization tools have become the standard of modern BI in recent years. A couple leading vendors defined the technology early on, but more traditional BI vendors have followed in their path. Now, virtually every major BI tool incorporates features of visual data discovery.
BI programs may also incorporate forms of advanced analytics, such as data mining, predictive analytics, text mining, statistical analysis and big data analytics. In many cases, though, advanced analytics projects are conducted and managed by separate teams of data scientists, statisticians, predictive modelers and other skilled analytics professionals, while BI teams oversee more straightforward querying and analysis of business data.
Business intelligence data is typically stored in a data warehouse or in smaller data marts that hold subsets of a company’s information. In addition, Hadoop systems are increasingly being used within BI architectures as repositories or landing pads for BI and analytics data — especially for unstructured data, log files, sensor data and other types of big data.
Before it’s used in BI applications, raw data from different source systems must be integrated, consolidated and cleansed using data integration and data quality tools to ensure that users are analyzing accurate and consistent information.
In addition to BI managers, business intelligence teams generally include a mix of BI architects, BI developers, business analysts and data management professionals. Business users are also often included to represent the business side and make sure its needs are met in the BI development process.
To help with that, a growing number of organizations are replacing traditional waterfall development with Agile BI and data warehousing approaches that use Agile software development techniques to break up BI projects into small chunks and deliver new functionality to business analysts on an incremental and iterative basis. Doing so can enable companies to put BI features into use more quickly and to refine or modify development plans as business needs change or as new requirements emerge and take priority over earlier ones.
BI for big data
BI platforms are increasingly being used as front-end interfaces for big data systems. Modern BI software typically offers flexible back ends, enabling them to connect to a range of data sources. This, along with simple user interfaces, makes the tools a good fit for big data architectures. Users can connect to a range of data sources, including Hadoop systems, NoSQL databases, cloud platforms and more conventional data warehouses, and can develop a unified view of their diverse data.
Because the tools are typically fairly simple, using BI as a big data front end enables a broad number of potential users to get involved rather than the typical approach of highly specialized data architects being the only ones with visibility into data.
Learn how business intelligence and analytics tools can benefit corporate strategies and operations, and what you should know before buying them.
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