Month: April 2017
Start a new business – Industry start-up guides – Cleaning Services – Small Business Building #example #business #plan
What is involved in running a cleaning services business?
Cleaning service business operators provide a wide range of domestic and commercial cleaning services. This may include working in homes, businesses, schools, shopping centres, public spaces and other buildings and facilities.
As a cleaner, your role will involve the following activities and tasks:
- cleaning and sanitising kitchen areas
- cleaning and sanitising bathrooms and toilets
- vacuuming and cleaning carpets
- cleaning upholstery and drapery
- mopping, polishing and waxing floors
- dusting high and low surfaces
- swimming pool maintenance
- making beds and changing bed linen
- performing home duties such as loading dishwashers, doing laundry and ironing
- polishing furniture and fittings
- cleaning windows, mirrors and light fixtures
- cleaning corridors and entrance ways, stairs, lifts and foyers
- emptying rubbish bins
- moving furniture
- r eporting faulty plumbing or other problems
Running a cleaning services business will also involve some tasks in addition to cleaning duties, such as finding new clients, managing your existing client accounts, creating invoices and completing some bookkeeping tasks. You will also need to maintain your equipment and manage your inventory and supplies.
Do I need any qualifications, licences or permits to work as a cleaner?
It is possible to work within the personal and home services industry as a cleaner without formal qualifications; however, there are various courses that can assist in developing customer service skills and personal and home services industry knowledge, such as a Certificate III in Cleaning Operations. For further information about undertaking an accredited course, please contact your nearest TAFE or Registered Training Organisation.
You should also check the relevant business licensing authority in your state and see if you are required to obtain any permits and/or licences prior to setting up your cleaning business.
You need to be aware that there may be some licensing and registration regulations in your state that govern water use for business, and storing bulk cleaning chemicals. As a business owner, you are responsible for the handling, labelling and storage of hazardous chemicals used in your business. If you plan to discharge trade waste into the sewerage system, you may need to check with your local council to see if a permit is required.
What facilities and equipment will I need to run my business?
Generally, cleaners don t need an office space or other facilities. As long as you have the essentials such as access to a mobile phone, fax, computer and internet access you should be able to effectively operate your business. It is important to ensure that it is easy for potential clients to contact you for quotes and enquiries.
A cleaning business will need to have a vehicle in order to provide a mobile service for the transportation of the required equipment (vacuum cleaner, mop and bucket, etc.). Reliable transport is very important for cleaners who are travelling outside their local areas. A vehicle such as a mini-van is useful for this type of business as it has the necessary storage space.
Depending on the type of services you plan to include, some of the equipment you may require include;
- back pack vacuum cleaners
- window squeegee
- cleaning chemicals (for windows, tables, and tiles, etc.)
- blade scrapers
- safety equipment such as uniforms, goggles, boots and gloves etc.
- garbage bags
- polishing pads
What about the costs and how much can I charge?
Often new cleaning businesses will utilise their own equipment from home, and then purchase professional gear as they build the business. This makes for a smaller initial outlay and less financial risk if the business is slow to get going at the beginning.
If your start up capital permits, look at buying cleaning chemicals in bulk and try to get concentrates as this will save you a significant amount in the long run. Remember to keep in mind the storage requirements and regulations that might apply to bulk chemical purchases.
A cleaning business normally charges by the hour. Some may require a service to be undertaken for a minimum number of hours, e.g. minimum charge two hours. This means clients pay for two hours for any service equal to or under two hours, and extra payment is required on a hourly base for any time over two hours. Alternatively, some businesses charge by the size of facility to be serviced, e.g. number of rooms.
Customer service is crucial to the success of your business. If you are taking on domestic cleaning jobs you need to be mindful that are you entering a client s home, which is their personal space. You need to be dressed appropriately, not only to do your job but so that you look professional and presentable. You need to have good communication skills and know how to deal with customer complaints and dissatisfaction. A cleaning business heavily relies on word of mouth for advertising and reputation, so you must ensure that every customer is satisfied with the product or level of service you are providing.
Do I need insurance?
Before you start taking on any jobs, make sure you have adequate insurance coverage in place for damage and liability. Things may happen unexpectedly while on the job and you need to be in a position where you are sufficiently covered for any accidents or claims against you and your business. You also need to check your insurer s policy to see if they will cover you for both domestic and commercial cleaning or if you have to pay an additional premium to be insured for commercial jobs.
What if I want to employ staff or use contractors?
If you plan on employing staff for your business, you will need to be aware and up to date on issues such as:
- Pay rates and allowances
- Annual leave calculations
- National employment standards
- Industrial relations news
Where can I find more help and assistance?
Below is a list of industry associations that can further assist you in starting up a cleaning business and providing industry specific information:
The first step is to talk to your local business advisor about starting up your new venture. You can also call the Small Business Support Line on 1800 777 275 for more information.
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Corporate Business Card Design Preview
Fully Editable Photoshop PSD Layered Files
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License, Usage, and Sharing:
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Protect your business in minutes
With the energy, care, time and resources you’ve put in, insurance for your business (and getting it right) will be a top priority. As specialists in insurance for small business, we understand that your requirements are unique and that the types of business insurance on offer can be confusing. So to help you decide, we’ve designed a form that’ll help you compare business insurance quotes tailored to your needs, choosing from a range of covers including public liability and employers’ liability. To get started, click below and get your commercial insurance quotes now.
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Business insurance FAQ
Business insurance: staying legal
A tailored business insurance policy will help you safeguard your financial future. Our consultant Ellie explains your legal responsibilities and why most companies and professionals, in particular small businesses, need insurance.
Building your business cover
Public liability insurance is a key cover for many businesses, as it can protect you if someone is injured or their property is damaged because of your business. Simply Business offers between £1 million and £5 million in cover, to protect you against this cost.
If you have employees, contractors, casual workers or temporary staff, you’re required by law to take out employers’ liability insurance. It’ll cover claims from employees who’ve been injured or become seriously ill as a result of working for you.
Professional indemnity insurance is a vital consideration for all businesses that give advice or offer professional services to other businesses. It covers you in the event that you give faulty advice that causes financial loss to a client.
Sorting your finances
We lead in small business insurance, and our partners over at Aldermore Bank are the experts in business financing. Together, we’re able to offer clever solutions for factoring. invoice discounting and other boosts to your business development. Take a look at our finance section for all things cashflow.
Why get business cover?
If you employ people, you’re legally obliged to take out employers’ liability insurance. Most businesses aren’t required to take out any other cover, meaning it’s up to you to decide what’s sensible for your line of work. However, business insurance is one of the most effective ways to maintain a stable, safe workplace and income stream. Here are a few reasons why:
- Cover like public liability is used and relied on by thousands of businesses in the UK. It’ll protect you from expensive claims for the smallest slip-ups
- Business insurance can be essential for securing contracts with clients – so check what’s needed and we’ll help you arrange cover
- Lots of trade bodies will demand that their members are insured for certain things, such as professional indemnity. Whatever they require, we’ll help you get started
- Additional covers like protection for stock. business interruption. equipment. contents and buildings can also be essential, should you hit a crisis that threatens your trade. So try and weigh up the potential risks, and decide what’s important to your business
The Journal of the National Association for Business Economics
ISSN: 0007-666X (Print) 1554-432X (Online)
Business Economics (BE) provides practical information for people who apply economics in their jobs. The journal publishes hard-hitting, peer-reviewed articles from academics, policy-makers and those in commerce, and provides a leading forum for debating solutions to critical business problems or the analysis of key business issues.
The journal offers:
– best-practice models, tools and hands-on techniques from professionals in business
– insights into how to apply economics within business and how economic professionals respond to challenges in the workplace
– representation and interpretation of current economic information and issues that are educational and useful on the job
In addition to regular articles, Business Economics also regularly publishes the following features:
– Focus on Statistics
– Focus on Industries and Markets
– Economics at Work
– Book Reviews
#business process outsourcing
business process outsourcing (BPO)
Business process outsourcing (BPO) is the contracting of a specific business task. such as payroll, human resources (HR) or accounting, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain their position in the marketplace.
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Two categories BPO is often divided into are back office outsourcing. which includes internal business functions such as billing or purchasing, and front office outsourcing, which includes customer-related services such as marketing or tech support.
Back office outsourcing offers organizations services to help manage tasks like data entry. data management. surveys, payment processing, quality assurance and accounting support. Back office tasks are integral to a company’s core business process and help keep business running smoothly.
Front office outsourcing services deal with customer interactions. Examples of front office tasks include phone conversations, email. fax and other forms of communication with customers. Front office outsourcing providers’ service lists include:
BPO that is contracted outside a company’s own country is sometimes called offshore outsourcing. BPO that is contracted to a company’s neighboring country is sometimes called nearshore outsourcing. and BPO that is contracted with the company’s own county is sometimes called onshore outsourcing .
Pros and cons of BPO
The top advantages of BPO are saved money and increased time to focus on the core business. Some other benefits include:
- Speed and efficiencies of outsourced business processes are enhanced
- Organizations using BPO get access to the latest technology
- Freedom and flexibility to choose the most relevant services for the company’s operations
- Quick and accurate reporting
- Save on resources related to staffing and training
Some disadvantages of outsourcing business processes include:
This was last updated in May 2016
Continue Reading About business process outsourcing (BPO)
data collection Data collection is a process for gathering information from different sources. In business, data collection helps organizations. See complete definition e-procurement (supplier exchange) E-procurement is the business-to-business purchase and sale of supplies and services over the Internet. See complete definition workflow Workflow is the series of activities that are necessary to complete a task. See complete definition
setting up a cleaning business
setting up a cleaning business
Me and my friend have been talking about setting up our own cleaning business but not to sure on where to start. we would be grateful if anyone could give us any advice on — what insurance do we need and how much it cost?
how to price up a house to clean bearing in mind there is 2 of us working? or if there is anything we need to do before starting our new business.
My friend and I are thinking about doing the same. I will be keeping an eye on this thread
cleaning business advice x
hi everyone hope your all well. i was wondering if any of you lovely ladies could help me. i would love to start a cleaning business with my friend but we have no idea where to start we would be grateful if anyone could give us a little advice on how to start up. insurance. pricing houses do you price ph or by each individual house. do you use your own products. how to advertise without braking the bank. and anything ales you could help us with..
thanks hun good luck to u and your friend to xx
1) Working with a friend you have to think about sharing money. What’s the plan? Are you just going for a 50:50 split? Have a think about it because you’ve got a couple of options: a) form a Ltd Company or b) both work as sole traders . There are pros and cons for both! You don’t need to worry about registering with HMRC until you’re actually making money and tbh they won’t kick up a fuss as long as you’ve registered by the end of the tax year.
2) You’ll need public liability insurance and if you intend to take on employees in the future you’ll need employee liability insurance – but for the moment, a policy for both of you will do. Do a quick google for insurance for cleaners and a bunch of sites will pop up.
3) Pricing – your choice. There’s a lady on another parenting website who prices per job and then she races through it to make more money in a shorter time.
4) Owning your own products will save you time. Why do I say that? Well, every single cleaner I’ve had at home has given me a list of stuff she wanted me to buy or she’s gone out and bought a list and then given me the bill. Would’ve saved herself a lot of bother if she’d just bought her own stuff! You might even be able to put these through as expenses for your business, but you’d have to ask an accountant about that!
5) In your game you’re going to have to concentrate on local advertising which generally means word-of-mouth, flyers, ads in shop windows. However, in this modern world most people do an internet search when they want to buy something – something like 80% of women will google something before buying! So it’s going to make sense to get a small website up and use Google places to get a pin in your home town.
The Business Of Women – Empowering Women Through Entrepreneurship
My cleaner charges per hour and I think that is pretty much standard.
The best way to get business is by word of mouth – I personally wouldn’t want someone in my house who was just some random person off the internet or from an agency. Use Facebook, set up a separate profile and ask yor friends to recommend you to their friends, use any contacts you have through the kids’ schools or playgroups etc. My cleaner also offers one-off blitz cleans which makes her quite good money over the summer or before Christmas. Good luck.
Hi. I am a distributor for Wikaniko (We-Can-Eco) and my Company offer an eco cleaning package for people who want to start up as cleaners. There is so much to consider such as public liability insurance, book keeping, products, advertising, CRB checks, etc. The Wikaniko package incorporates everything that you need in order to attract a
weekly income doing domestic cleaning in your local area and even helps you to register as self employed.
There is a small cost involved, but Wikaniko even help with this.
It might be something to consider.
thanks for the info ladies x just need to think of a business name now lol xx
No expert but I changed my business name from something cheesy like for example merry maid to my surname example smiths cleaning service, my surname became most popular where I got more business and sounds more trusting and professional as people saw it as a little family run business that they tend to prefer x
Mum to 5 year old girl Robyn
17 weeks pregnant
best way to advertise my house cleaning business x
good morning ladies. iv just set up my own domestic house cleaning business and was wondering what is the best way to advertise that is either free or dosnt cost to much.
facebook! its the most popular way nowadays for businesses big and small to advertise! set up a page invite all your existing friends and get them to share your page, every now and then hold competitions for people willing to advertise your business and decide on the winners prize, can be something daft like a box of roses of cheap wine! good luck ive always wanted my own business but not brave enough.xx
Have you considered placing cards advertising your services in shop window displays in your catchment area.
If you are able to travel in a five mile radius that will probably present quite a lot of shops.
Last edited by Ambersilva R; 28-06-13 at 12:50. Reason: typo
best way to advertise my house cleaning business x
hi ladies. what is the best way to advertise my house cleaning business that is free or dosnt cost to much??
also if anyone has set their own business how long did you wait till you got your first customer.
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Start with a diploma, end with a degree! Successful graduates of this Business – Accounting program will have the opportunity to apply their credits towards further study at the degree level. Listed below are the degrees from partnering universities that are available for this program. Students should note that each partnership has a specific minimum grade requirement in order to qualify for transferring credits.
Honours Bachelor of Arts – multiple majors
Honours Bachelor of Business Administration
Bachelor of Commerce, with Major
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Bachelor of Management, 4 yr
Bachelor of Management, 3 Yr
Bachelor of Business Administration – Finance
Bachelor of Business Administration – Accounting Fraud Investigation
Bachelor of Business Administration – Accounting Information Systems
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Bachelor of Applied Management
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Advanced Certificate in Accounting and Finance
Centennial College works in partnership with CPA to offer a pathway to the Advanced Certificate in Accounting and Finance (ACAF). The ACAF credential will give students a competitive advantage after graduation and the opportunity to accelerate to a rewarding career in accounting and finance. Any student enrolled in one of Centennial s certificate or diploma Accounting programs may qualify to enroll in the ACAF.
- Junior (entry-level) accountant
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- Ontario Secondary School Diploma (OSSD) or equivalent, or mature student status (19 years or older)
- English Grade 12 C or U, or equivalent (minimum grade required) or take the Centennial College English Skills Assessment for Admission
- Mathematics Grade 11 or 12 C, M or U, or equivalent (minimum grade required) or take a Centennial College Math Skills Assessment for Admission
- Students will be placed in the appropriate English level based on skills assessment results. This may lead to additional courses and require extra time and fees.
1. Apply Online
If you are applying through the Second Career Strategy, please apply at the Employment Training Centre for Second Career (Progress Campus). Second Career Strategy is a funding initiative for those who have been laid-off and are in need of training. For more information go to Second Career Strategy .
If you have previously attended a full time program at Centennial College, you may be eligible for a Program Transfer. Visit Enrolment Services at any Campus for information.
All other applicants must apply online at Ontariocolleges.ca. A non-refundable application fee of $95 must accompany applications. The fee is payable online, by telephone, online banking, by mail, or in person to Ontariocolleges.ca. For more information go to Ontariocolleges.ca Application Fees .
2. Submit Documents
Current Ontario high school students and graduates from Ontario high schools: Notify your guidance counsellor that you have applied to college and your school will forward transcripts to Centennial College via Ontariocolleges.ca.
Graduates of college/university, or high school outside Ontario but within Canada: You are responsible for requesting that your educational institute sends any required documents and transcripts to Ontariocolleges.ca.
Applicants who attended school outside of Canada: If you are submitting transcripts to meet admission requirements, you must have the transcripts assessed by an independent credential assessment agency such as World Education Services (WES) or International Credential Assessment Service (ICAS).
3. Confirm Your Offer of Admission
Offers of Admission are sent by mail to eligible applicants. When you receive your offer, you must login to your account at Ontariocolleges.ca and confirm before the Deadline to Confirm noted in your offer letter.
You may confirm only one college and one program offer at a time.
You must confirm your offer by the Deadline to Confirm noted in your Offer of Admission letter or your seat may be given to another applicant.
When you confirm your Offer of Admission at Centennial College you are given access to your personal myCentennial account where you can check your email, grades, register for courses, pay tuition fees, and see your class timetable.
4. Pay Fees
Centennial fees statements are sent by email to your personal email account and to your myCentennial email account. Fees statements are not mailed .
You must make a minimum payment by the Fees Deadline noted in your Fees Statement or your seat may be given to another applicant.
5. Build Your Timetable (Register for Courses)
Build your timetable (web-register for courses) at my.centennialcollege.ca .
Fall registration begins mid-July
January registration begins mid-December
May registration begins mid-April
Your web-registration will not open if:
You have not submitted your minimum fee payment by the deadline
You received a Conditional Offer of Admission and you have not met the conditions of your offer.
Once you have paid your fees or have made appropriate arrangements, register for your courses online through myCentennial .
Fees noted below are estimates only. Tuition is based on two semesters, beginning Fall 2015.
How to Start Your Own Commercial Cleaning Business – Steps 1-5
Step 1: What Buildings to Clean:
First and foremost, decide what you want to do with your commercial cleaning business. Do you want to clean small buildings or large buildings? Do you want to keep this business small or do you want to hire employees to do the work for or with you? This will determine what sort of buildings you are going to target.
There are many different areas of commercial cleaning. You can do small buildings such as banks, gyms, day cares, mom and pop shops or convenience stores. You can do small office buildings or large skyscraper buildings and schools. There are many options here. You will need to decide what you want to do.
If it is just you or just you and a partner, you may want to start small. Target smaller buildings that you can do by yourself. Then, when you get the feel for your business and want to hire help, target larger buildings.
So, now you know what sort of building you want to clean. Now, you need to set up the business. First, you need to decide on a business name. You will want to pick something professional since you are dealing with professional people that you will have to sell yourself to. I don’t recommend using a “cutesy” name. This will turn off many of those professionals that will be hiring you. Choose something that shows what you are made of. For example, Florida’s Best Cleaning Service or Tampa Bay’s Professional Commercial Cleaning. Adding your service area to your business name is also a big plus because your clients will be able to relate to you.
Step 3: Business License and Bank Account:
Now that you have a name, it is time to get your business license and bank account. Go to http://www.business.gov/register/licenses-and-permits/ and find your state. Contact a representative to see what sort of license is required for commercial cleaners. Most times you will only have to file for a DBA (doing business as), but this will vary from state to state.
Once you have a business license, you can then get a business checking account. There are many out there that will give you free checks and free transactions, so shop around. My business and personal are at the same bank, so they gave me a plan where I get free checks and free deposits and withdrawals. Check to see if your bank offers the same.
Step 4: Commercial Cleaning Insurance and Bond:
Now that you have a license and bank account, it is time to get liability insurance. Liability insurance will be a requirement for commercial cleaning. They will want to see your insurance certificate and some businesses may even want you to carry a certain limit on your insurance policy. The most any business should need would be a $1Million policy, but usually $500k would suffice.
You can find commercial liability insurance through your local agents as well as by going to http://ww.netquote.com. Just click on business insurance and get a quote right there. This can be costly depending on where you live, but the average is around $500/year. So, be sure to shop around to get the best coverage and quote.
If you are going to hire employees or you have a partner, it would be a good idea to get a bond. A bond will protect your business against employee theft. Bonds are not expensive and most of your clients will want you to have one as well. Your local agent should be able to help you get one or you can get one at http://www.janitorialbonds.com/. You can also shop around for a bond. Just do a search on the web for a janitorial bond. There are many companies.
The last step for setting up the backbone of your business before you start the operations part of the business is determining your rates. This doesn’t have to be as difficult as people make it out to be. There doesn’t have to be some magical formula. You can make up one if you want, but the best thing to do is determine what you need your hourly rate to be to make the kind of profit you want to make. Don’t forget to factor in things like expenses (insurance, license, gas, maintenace, supplies, etc.). Once you determine your hourly rates, do you think your service area can pay that kind of money or is that even lower than the norm for your area? Don’t know, just ask.
Once you figure out your hourly rate, you will have to figure out how many hours it will take for you to complete the cleaning job. Many factors will determine this. What kind of floor, how many rooms, how large is the building, how many employees, how many bathrooms.
This will be a learning curve for your to get your calculations correct, but don’t worry. Even if it took you longer to clean than you thought, you will get better and faster as you get used to the building.
Once you know how many hours, multiply by your hourly rate. Then multiply that by how many times you will clean in a month and put the monthly rate on your bid sheet. Most businesses will pay by the month, so you need to give them a monthly rate. Don’t tell them your hourly rate because they will start to nit-pick at certain areas or question why you need this much time to clean. Just give them your bottom line price, unless they ask for a breakdown.
That is all there is to the back end of your business. In steps 5-10, we will go over the operations of the business.
Starting a Business
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How to start a cleaning company: 8 simple steps: Starting a business advice and business ideas #business #proposal
How to start a cleaning company: 8 simple steps
If you’re looking for a low-cost business idea that you can get off the ground fairly quickly with minimal outlays then starting a cleaning business could be the perfect option for you.
Action point: Need a loan to start a business of your own? See how we can help here and here
However – bear in mind – because it’s a fairly simple business to start, competition is rife, with the industry dominated by lots of small organisations.
You’ll need to have a clear vision about where you plan to position your cleaning business in this somewhat crowded market and carve a niche for yourself to ensure your start-up stands out.
Read our eight simple steps to get your cleaning venture on the path to success.
1. Determine what type of cleaning business you’re going to specialise in
There are three main types of cleaning company:
- Domestic – domestic cleaning will involve cleaning people’s homes (normally while they’re at work) and can be undertaken by you as soon as you secure some clients. You may eventually take on staff as your client-base builds.
- Commercial – in order to clean commercial properties you’ll need a team of people (the properties will be tend to be large office buildings) and it may be that your role is more managerial than on the ground cleaning.
- Specialised – there are lots of niches to explore, from window cleaning to schools to vehicle cleaning.
Bear in mind your skills set (are you prepared to clean every day or are you more suited to the administrative side of a cleaning business) and where there’s the best market opportunity in your desired area.
2. Research, research, research
As mentioned above – researching the potential market and local demographic will be key in determining the type of cleaning business you should start. If you’re planning on running a domestic cleaning venture you’ll need to ensure that people in the local area are financially able to pay for someone else to do their domestic chores, likewise for a commercial business are there enough viable contracts to win? Market research will also be key in determining your prices (try posing as a prospective client and ringing around the local competition to ensure your pricing point is competitive).
3. Decide on your business model (could franchising be an option?)
From the outset it’s important to think about your long-term plans for your cleaning business. If you’re looking for a business that you can grow slowly and organically and that you can keep control of in the long-run then going it alone is probably sensible. However, to hit the ground running (and if you’re nervous about some of the elements of setting up a business) you could consider franchising. There’s lots of franchises in the cleaning industry with average upfront costs of around £12,000.
4. Budget appropriately for your equipment
Cleaning equipment costs can vary considerably. For domestic cleaners, more often than not the equipment is provided by the households, but if you’re thinking of launching a commercial cleaning company there’s some basic equipment you’ll need to invest in:
- Equipment trolleys: £250-£400 each
- Professional vacuum cleaner – £100 upwards
- Sweeping machine – £200-£2,000
- Van – £3,000 upwards
It’s important that you ensure any outlays you have to spend on equipment will be counteracted in profits.
5. Create a marketing plan
As well as some initial spend on equipment – it may be necessary to allocate some budget for marketing. One of the hardest elements of starting a cleaning company (and in fact any service business) is building up a client list. Depending on the nature of your business some traditional advertising such as classified listings and flyers could be the best place to start – although it’s worth considering investing in some online advertising as well, such as pay-per-click. particularly if you are offering a niche service (and can therefore go for a specific search term such as ‘Brentwood carpet cleaner’). And don’t be afraid to go out and knock on some doors – cleaning can be a personal business and prospective clients may be more likely to sign up if they meet you face-to-face!
6. Develop a strong brand and build a reputation
Once your business gets underway and starts to gain momentum it’s important to build a brand that you can be proud of – as apart from any marketing spend – you’ll mainly be reliant on gaining customers via word of mouth and personal recommendations. To build a brand identity it’s a good idea to have a logo designed and to have a uniform for any staff with clear branding on it. Subscribing to trade organisations which have a compulsory standard for membership can also help create a professional reputation, as well as getting satisfied clients to provide testimonials. Try to create a USP that isn’t just about price – something that clearly defines your brand as a cleaning business that won’t be forgotten.
7. Managing cashflow and getting paid
As with any new business, cashflow can be sporadic initially – but particularly for domestic cleaners as clients can be somewhat unreliable in terms of how regularly they’ll want you, bearing in mind holidays, sicknesses etc. In addition you’ll need to work out a payment system with clients that works for you. Typically people expect to pay their cleaner cash-in-hand per job but for your cashflow you may want to insist on an advance payment system.
8. Training and regulations
You do not need a license to run a cleaning business but obtaining a criminal records check from the CRB can only improve your image (and that of your staff) as trusted professionals. Training is also not a prerequisite but some basic training such as an NVQ or Cleaning Operatives Proficiency Certificate could give your business credibility.
If you’re going to be taking on staff there’s a number of regulations you’ll need to bear in mind. Typically cleaning work is not well paid – it’s likely that your staff will receive the minimum wage (currently £6.31) so you’ll need to keep on top of annual rises. You’ll also be responsible for employer’s liability insurance and if you’re taking on commercial cleaning jobs you’ll need to adhere to the Transfer of Undertakings (Protection of Employment) Regulations – which state that when you take on a cleaning contract with an office or other business premises you must use their existing staff. Lastly, there’s a number of health and safety regulations to consider, as cleaning often involves working with potentially harmful chemicals.
For a detailed step-by-step guide on how to start a cleaning business read our comprehensive guide here .
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